Bad Experience with Discount ESP
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Stage I
Joined: Jul 2024
Posts: 1
Likes: 0
From: Arizona
Bad Experience with Discount ESP
Last week while traveling back to Arizona from Atlanta my bike went down in Fort Worth Texas. I was luck enough to make it to the Harley Dealer near by. My bike was looked at the next morning and when the Harley Technician broke the bike down took pics as requested and sent to Discount ESP, he deemed that I hat a bad Stator, Rotor and charging assembly. Kyle At Discount, stated that the pictures that Harley took did not look like they belonged on my bike. He started throwing around inflammatory words such as fraud. Stating that they were going to deny my claim. I explained to him, that my bike was there at the Harley Dealer. They took it apart. Speak to them. I have never been spoken to in suck a manner in my entire life. It almost felt like it was being discriminated against, since he was not even trying to hear me but all he kept pushing was fraud. And because they did not pay my claim and I needed my bike to continue the ride home, I had to pay for the repair out of pocket. I called and asked for a manager to call me back. I never got a call back. I chose this warranty because it was the only/best one out there. However, I here there are other options now.
Road Master
Joined: Jun 2013
Posts: 1,058
Likes: 953
From: Sarasota Florida
Too bad you had such a bad experience. No way to anticipate this poor outcome when you purchased the warranty. I would call the company and stay on the phone until you could speak to someone in authority. But, then again, given how you were treated, treating people like **** is probably the company philosophy.
Seasoned HDF Member
Joined: Sep 2009
Posts: 17,149
Likes: 6,173
From: SE Michigan
Time to get @JimPalmer involved: https://www.hdforums.com/forum/membe...agent-com.html
There have been plenty of good experiences with this company, but seems like lately they have some inexperienced/bad adjusters.
There have been plenty of good experiences with this company, but seems like lately they have some inexperienced/bad adjusters.
Last edited by Keithhu; Jul 30, 2024 at 05:23 AM.
Seasoned HDF Member
Joined: Mar 2010
Posts: 38,640
Likes: 6,445
From: Honah Lee
Did you see them take the parts out? What were your issues? From what you are saying, no evidence who scamed you.
I have only met one dealership that appeared to be honest. My luck? Don't really think so from articles I have read .
Personaly, if your going to flame someone, you need to be specific and have proof. Have pictures as they open it up. Rarely can you even see the area where they shuttle off your bike or car.
You got someone trying to get all they can and someone trying to give as little as they can. And your not in control.
PS.. Welcome to the HDFORUM.
I have only met one dealership that appeared to be honest. My luck? Don't really think so from articles I have read .
Personaly, if your going to flame someone, you need to be specific and have proof. Have pictures as they open it up. Rarely can you even see the area where they shuttle off your bike or car.
You got someone trying to get all they can and someone trying to give as little as they can. And your not in control.
PS.. Welcome to the HDFORUM.
Last edited by Jackie Paper; Jul 30, 2024 at 05:48 AM.
Club Member
Joined: Aug 2008
Posts: 21,771
Likes: 22,995
From: North Carolina
Great first post.
Take it with a grain of salt.
Take it with a grain of salt.
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Seasoned HDF Member
Joined: May 2008
Posts: 21,183
Likes: 12,762
From: South Carolina
Another first time poster who joins a forum just to complain about something.
Has established zero credibility here, for all we know it could be a competitor throwing posts.
This type of post should be deleted by the mods.
Has established zero credibility here, for all we know it could be a competitor throwing posts.
This type of post should be deleted by the mods.
Last edited by Dan89FLSTC; Jul 30, 2024 at 07:09 AM.
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Seasoned HDF Member
Joined: Sep 2009
Posts: 17,149
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From: SE Michigan
Last edited by Keithhu; Jul 30, 2024 at 07:37 AM.
Road Warrior
Joined: Dec 2019
Posts: 1,783
Likes: 938
From: Ohio
Last week while traveling back to Arizona from Atlanta my bike went down in Fort Worth Texas. I was luck enough to make it to the Harley Dealer near by. My bike was looked at the next morning and when the Harley Technician broke the bike down took pics as requested and sent to Discount ESP, he deemed that I hat a bad Stator, Rotor and charging assembly. Kyle At Discount, stated that the pictures that Harley took did not look like they belonged on my bike. He started throwing around inflammatory words such as fraud. Stating that they were going to deny my claim. I explained to him, that my bike was there at the Harley Dealer. They took it apart. Speak to them. I have never been spoken to in suck a manner in my entire life. It almost felt like it was being discriminated against, since he was not even trying to hear me but all he kept pushing was fraud. And because they did not pay my claim and I needed my bike to continue the ride home, I had to pay for the repair out of pocket. I called and asked for a manager to call me back. I never got a call back. I chose this warranty because it was the only/best one out there. However, I here there are other options now.
1- NEVER, EVER buy a service contract other than the MANUFACTURERS SERVICE CONTRACT from a DEALERSHIP.
2- Anything with Discount in the name is ghetto.
3- Cancel the contract and get a pro-rated refund now.