Disappearing Dealership
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Road Captain
Joined: Oct 2008
Posts: 557
Likes: 0
From: California Central Coast
Disappearing Dealership
We all know that the ecconomy sucks. Car dealerships everywhere are going under and now our local HD dealership has become history. Santa Cruz Harley was a terrible shop, but it was the only dealership in town. Now the closest dealership is 40 miles away in San Jose. Hopefully somebody that actually knows how to run a dealership buys the place and makes something out of it, rather than some yuppie lookin' to cash-in.
Big Kahuna HDF Member
Joined: Mar 2007
Posts: 29,598
Likes: 19
From: Oregon
Wouldn't that be something if dealers began to realize that they need to develop loyalty and customer satisfaction so you'll come back repeatedly?
For the last few years it seems to me that many have been happy to screw you good once and then say "next?"
For the last few years it seems to me that many have been happy to screw you good once and then say "next?"
Tourer
Joined: Jul 2007
Posts: 487
Likes: 3
From:
We all know that the ecconomy sucks. Car dealerships everywhere are going under and now our local HD dealership has become history. Santa Cruz Harley was a terrible shop, but it was the only dealership in town. Now the closest dealership is 40 miles away in San Jose. Hopefully somebody that actually knows how to run a dealership buys the place and makes something out of it, rather than some yuppie lookin' to cash-in.
Former Sponsor
Joined: Nov 2007
Posts: 2,241
Likes: 7
From: Rochester, NY
Its hard times. I was reading that Harley net sales were down 37% in the 3rd quarter. That really sucks. Times like these require more than just knowing how to run a business but also well maintain customer relationships.
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Bike sales are down, parts sales are up.
I really hate to see dealerships go, it doesn't do much for any other dealers overall image, but the way things are today it's going to be a bit of a blood letting, hopefully it'll only affect the shops that have been screwin' people.
I really hate to see dealerships go, it doesn't do much for any other dealers overall image, but the way things are today it's going to be a bit of a blood letting, hopefully it'll only affect the shops that have been screwin' people.
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Joe Kucinski
Road Master
Joined: Jan 2007
Posts: 1,063
Likes: 1
From: Alabama Gulf Coast
Same thing goes for Car Dealership service managers who try to make it as HD service mgrs, in my opinion they need to first understand that they ain't in Kansas anymore Dorothy! They don't know the mentality and how bikers think or feel about these machines. They also don't understand that most of the people who bring their bikes in probably know way more than that service manager knows about bikes. I watched this situation unfold at a Harley dealership one time and it wasn't pretty, he lasted about 3 months.