(lot of truth there)
Is the customer right?
Road Master
Joined: Apr 2009
Posts: 973
Likes: 1
I do not agree that the customer is always right....it simply isn't possible in the real world.
MODERATOR
Joined: Oct 2007
Posts: 4,108
Likes: 1,964
From: New England
I ran a retail automotive parts store for years and when we came across a customer with that attitude, we encouraged them to take their business elsewhere!!!
Sorry, that mindset is an invitation to thieves and they know it!
Road Master
Joined: Aug 2007
Posts: 886
Likes: 3
From: NC Mountains
I've been in sales(industrial) for my whole career and I say the customer is not always right but you don't treat them like they are ignorant either. You try to steer them in the direction of your service or solution. I don't see how it could be much different in vehicle sales. No one gets every sale and it is still the customer's choice as to whom they will deal with. Sales people get bad raps and sometimes they are deserved but I've always thought that anyone that works for a living is in sales...they sell their labor or skill to the employer...who is typically selling their product, whether it's durable goods, insurance, legal fees, medical treatment, etc. My two cents....
Elite HDF Member
Joined: Jun 2009
Posts: 4,640
Likes: 8
From: Corpus Christi,Texas
I agree with the old geezer treat me with respect
if I am wrong tell me without being condescending
this will definitely result in mutual respect which is how we should do business
we the buyer and they the seller are co-dependent without us they go out of business without them we are left empty handed
the local steeler is a joke I ride 200 miles round trip to a dealer that does business the old fashion way well maybe thats just an excuse...................... nah
if I am wrong tell me without being condescending
this will definitely result in mutual respect which is how we should do business
we the buyer and they the seller are co-dependent without us they go out of business without them we are left empty handed
the local steeler is a joke I ride 200 miles round trip to a dealer that does business the old fashion way well maybe thats just an excuse...................... nah
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Tourer
Joined: May 2007
Posts: 264
Likes: 0
OK it is not a issue of who is right or who is wrong.. The question is "How well are you treated by the Company?" That doesn't mean they admit you are right when you are not, but in a respectful way address the concern and find a mutual resolution for the issue.
I have gone into a business absolutely wrong about the issue but in the end I was dealt with respect, explained the situation without making me look like a dumb a$$ and worked it out. That is service
I have gone into a business absolutely wrong about the issue but in the end I was dealt with respect, explained the situation without making me look like a dumb a$$ and worked it out. That is service