I completed a survey and never heard a thing afterwards.

 

Well I don’t see any purpose to continue arguing Tray’s opinion vs. mine. Clearly we are of two different schools of thought on this. I’ll just leave it at this. Regardless of the purpose or result of any such surveys, I see no valid reason to lie and fluff a dealer. No need to rip them a new one for something small and conversely no need to say they’re perfect when they are not. Simply give honest feedback. What Harley, as a company, chooses to do with it is their business. If they have an interest in continual improvement and use this as a tool to do so, then great. Mission accomplished. And I’m pretty confident that is the purpose and use. Harley wants to protect its name, reputation, and resulting items such as resale like Tray mentions. So, they put out these surveys to keep tabs on the dealers to make sure they are performing up to par. Now, if they don’t have an interest in making their business better, then they get what they deserve. And the rest is moot.

 

Okay, I'll bite. You don't understand what the survey is for. You keep posting like you have a clue but you don't. That is my point. If you managed to read both paragraphs, you might understand the point. Dealers use the survey to better their interaction with customers.

Furthermore, I defy you to produce the results of any dealer survey, from any year. Right. Since you cannot, your silly argument is "moo"... you know... a cows opinion. lol Don't bother correcting me. That was a joke. Just thought I'd let you know since you are a poor thinker.

 

I never filled my purchase survey out, but I kept it. I may get around to it sooner or later. I got another one recently asking about the ownership experience or something.

 

You should always fill out the survey , but NEVER under any circumstances give them perfect marks.

You should always complain the prices are too high and the service was slow, and impersonal.

It will give them something to improve upon, based on true customer feedback. (wink, wink).

 

I see both points.. but whoever said there's no point in arguing is exactly right...

As for us.. we've purchased three motorcycles from HD dealer's in the last year, my wife's sportster and my ultra from one dealer, and her buell blast from another one. We got three polls in mail, and we responded honestly.. the first dealer, we felt was exceptional.. and we said so.. the second dealer was ok but there were some small issues.. and we said that too.. I guess for us, we come down on the side just being honest. And no, we've haven't herard anything one way or the other from any of the three polls.

mavrick

 

A survey is supposed to be just that, I had one of my car dealerships explain how to fill it out so they got good rating also. I asked him why don't they just send it to them instead of me. He didn't say anymore..
Its to rate the product and the dealership. If they don't or didn't treat the customer right and/or something about the product isn't right or a suggestion on how to improve it. then the company wants to know, and thats how I fill them out..honesty is the best policy IMO.

 

I recvd a coupon for a free dyno to be performed anytime....so by all means do it.

 

Since my post seemed to have generated lots of comments, I probably should have added additional comments. My dealer was Thunder Tower HD in Columbia SC. I received excellent customer service by sales, the sales manager and the general manager. They made it easy to purchase my bike and gave me more for my trade than it was worth , truthfully. Never did they play games or do the back and forth thing. Eric the GM , just said we want your businesss and here is what we can do. They beat an offer from another dealer by 2k. My salesman, "Turbo" introduced me to parts, service and motorclothes (smoking hot Cassie) and took me into meet finance. Since I arranged my own at a better rate, I did not use this service. My less than perfect experience was in the business office where I had to make a return round trip of 120 miles to sign a power of attorney so they could get my tag. This is done on every sale. The business person, Lisa, was a little cold and took much longer than it should have plus the extra trip.

Now this is the extent of my experience and I wanted the dealer to know that I would honestly report my experience and not rubber stamp all 10's. They clearly earned mostly 10's but business dept I would rate as an 8. I think that's fair. Maybe she had a bad day, I don't know but it cost me time to go back and I still haven't gotten my new tag paperwork.

Nowhere did I say i would trash the MOCO or brand or the dealer, I just wanted to be honest about it. I love my new bike and would buy again from them in a heart beat. I'd just remind them to fill out all the paperwork. I think someone with 5 posts just jumped to a conclusion and became a keybopard commando whose opinion doesn't mean jack crap to me. My experience with my two bikes has been one of nothing but pure joy, all 153k miles of it. How much have you ridden Mr. 5 posts?

Bottom line....I will fill out my own survey honestly each and every time I fill one out. I don't play Lemmings-R-Us. Treat me well and I'll rate you high, treat me poorly and I'll rate you low. good but not perfect falls somewhere in between.

And on second thought to Tray45, honest answers help the MOCO and the dealer to evaluate their customer service and to reward those who get the idea of customer service and help get rid of or change the behaviour of those who don't get it. That's not doing anything negative to the Harley owners nor pissing on the dealers shoes. You, my very presumptive friend, should back away slowly from the caffeine and consider switching to decaf. Or at the very least quit jumping to conclusions. It'll lower your heart rate and make your day much smoother. PS how did you answer your survey or did you get one or do you have a bike?

Bubba

 

When I bought mine my dealer give me a fifty dollar gift certificate for filling it out and putting it in their hand to mail in. Think they have an angle on this? Easy 50 bucks for me.