Bad Harley Expierince. What's your take on it?
Outstanding HDF Member
Joined: May 2009
Posts: 2,932
Likes: 32
From: Broomfield, CO
I do believe that the 1K inspection calls for a check for proper torque of the critical fasteners. The front brake caliper mounting bolts is on the critical fastener list. The dealership is responsible for the service mishap. A negative response from the dealership would lead me to call the MOCO for further assistance.
Road Master
Joined: Jan 2009
Posts: 804
Likes: 153
From: East Central Mississippi
MoCo = Harley Davidson Motor Co.
And make them fix it,an oversite on there part ,because as you well know a loose caliper bolt could lead to death or serious injury.
Unbelievable!
And make them fix it,an oversite on there part ,because as you well know a loose caliper bolt could lead to death or serious injury.
Unbelievable!
Last edited by C R; Oct 10, 2009 at 11:30 PM.
Road Captain
Joined: Feb 2007
Posts: 659
Likes: 1
From: Alaska
I am glad that you did not get injured! Physically!! Hopefully the shop will do the right thing, I have had a few run ins with a dealer here in Alaska and started to hate on everyone that was a part of the shop! This was wrong on my part due to my meeting some very good folks that treat my bike like their own! Good luck....
Stellar HDF Member
Joined: Aug 2008
Posts: 2,404
Likes: 11
From: Southern Nevada (Pahrump)
I too would be going to upper management at the dealership with my receipt in hand & a copy of the 1000 mile service criteria which states brakes & critical fasteners. If he isn't embarrased for the poor service his dealership performed & cover ALL COSTS associated with this disaster my next step would be to contact the MoCo. If you don't get resolution there, I would be contacting an attorney. As mentioned earlier, you could have easily been a statistic! Don't let them get away with this! Good luck.
Clay
Clay
Ultimate HDF Member
Joined: Dec 2006
Posts: 7,773
Likes: 7
From: Central Oklahoma
I guess the service technician never learned "righty tighty, lefty loosey". 
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It's not the MoCo, Schu, it is the dealer. It is not only part of the mainteance schedule to check brakes and fasteners but part of the prep for a new bike, which is done by the dealer. Something like this happens it will go back on the dealer. And if he had gotten hurt I thinlk he would own that dealership.