Then there is the possibility, in which they are only addressing this problem through dealership repairs...

Sometimes, they know of an existing problem, but it has not yet become an issue they wish to acknowledge unless it is brought back to the dealer and a complaint is issued on the buyer's behalf. Like the Dunlop front tires...

They didn't issue a recall, nor was every bike owner notified of the problem. But, ONLY IF you brought the bike into the dealer with a specific complaint, it was taken care of.

 

I see nothing wrong at all. The correct procedure was professionally stated. What I am tired of is the unrealistic whining about I spent $X amount and I want my demands meet instantly like my mommy did when I was a little cry baby.

I spent $320K for 4 HD's, 3 Corvettes and a Viper since I retired and I don't demand anything. If I have a problem I check on where it should be sent and calmly identify the problem. Then I work WITH the person to work out a solution.

 

I have called the MoCo customer service line twice about my bike. Both times I had a good experience. Based on the response you got I think you initially contacted the wrong person and he has no mechanism to forward your email.

 

GM doesn't help you with your Chevy either thats the responsibility of the local dealer. Corporate wouldn't get invovled unless there was a dealer complaint. If its a safety issue the Feds would take the complaint

 

so .... have you called them yet ?

 

I guess I do not see any problem.They told you what to do and where to go,as would any responsible business.Good Luck!

 

Uh...I think what everyone is trying to tell ya is ya may have gotten better "service" had you actually contacted "customer service". How ya gonna get "more" outta customer service if ya don't actually contact customer service?

 

Could not agree more TJ, maybe the OP goes to the local Walmart and expects to find his brand of oil in the frozen food aisle.

 

Hmm....... I think you all lost the entire point of this. I sent an Email. to there IDEA/SUGGESTION line. Kinda thought that was an avenue to Customer service. The point of my E-mail was to address the broken vertical backets that HAVE NOT been redesigned. It was to envolve HD in letting them know there is allot of conversation on the forums regaurding this issue. Regaurdless if you have had it happen to you yet or not. Several of us owners have seen it and had it happen.

Did I expect much of a reply... No.
Did I expect my concerns to go to the correct department. YES. And this is the root of my complaint. They just told me to contact someone else.
Can the Dealer redesign the bracket? No, so contacting them would be a total waste of time.
When my brackets broke, yes the dealer was involved and yes it was fixed. Again, that's not really the point. The same style bracket was installed and if it cracked once it will most likly crack again. The next time, the dealer will not be the one fixing it. I will and I do NOT want to continue down this path of replacing the same bracket time and time again.

I honestly would have been fine with an E-mail from them saying "We have forwarded your concerns reguarding this issue to the correct department. If you have concerns similar to this please contact us at ###-###-####. This is the correct route to voice these ideas." But that's not what I got. I was told flat out to go to another method. No attempt to send my concern forward, they just tossed it back to the consumer. I got the run around.

For the record, I don't need to talk to them on the phone but they asked me if they could call me. So I am now letting them call me. I gave them my phone number. I am allowing them the opertunity to correct their initial responce.

Am I asking for allot? No, unlike the guy on here who has bought all kinds of cars and stuff, Good on ya, You got the cash to spend on those toys. I only have enough cash to spend on my one toy. This one thing is far more precious to me and I want to see it right. I also have no desire to see an american Icon like HD go south because of stupid items such as a bracket cracking or a poorly handled e-mail responce. My concern is it's a known issue on the internet and this forum and they really need to redesign it.

Well I am beating my head against the wall, my passion to see things made right is obvious.

 

my upper fairing brackets did the same thing. Knowing how HD is, I didnt even bother talking with them about it. I made a copuple braces and been happy ever since. If you buy their replacement brackets, those will just snap in a couple years anyway. Want it done right, do it yourself