Zanotti Motors is no good...
Ultimate HDF Member
Joined: Feb 2008
Posts: 5,615
Likes: 9
From: Escondido, CA
Well, Bill has the stuff I paid them for that showed up crushed in the crushed box I clearly pictured -oh, and they also have MY CASH. I have ZERO, Nothing. It's now up to the credit card company to sort out. I didn't save a dime on this fiasco. I'm $260 in the hole with NOTHING to show for it other than I got to deal with a pack of ******** who still have my money and the damaged incorrect junk they shipped me. What is utterly shocking is the atrocious level of customer service people seem to be willing to put up with to obtain a discount on Harley Parts. For an extra $40 I'll go to my local dealer who treats me like an important customer. Lesson Learned. Devil Mountain Harley may charge full retail but they would never take my money for the wrong, damaged part and expect me to cover the cost of their mistake.
Credit card transaction? And the a-holes have your money? Don't have much experience with credit cards do you.
How old are you? Still fighting the pimples?
Tourer
Joined: Jul 2011
Posts: 311
Likes: 0
From: Great Lakes State
I ordered a couple times from them with NO issues. But apparently they are out of business now...? Anyone know where we can get parts at a discounted price like all the different parts we could get from Zanotti?
Tourer
Joined: Mar 2012
Posts: 367
Likes: 8
From: Pa, USA
Shipping, accounting, labor, time, etc., are expenses which have to be covered, one way or another. It eats up double the resources (minus shipping cost) to put it back in inventory once received.
Most places cover such costs by factoring it into their overall profit margins across the board, hence no restock fees. You, and everyone else, have already paid enough for everything to cover such costs.
However, when a business uses lowest price in the country as their business model, they're depending on making a minimal profit on every item sold, and maximizing their profit by the volume of sales. They don't factor in the cost of returns, hence the policy of a restocking fee.
It's a shame that someone told you that there wouldn't be a restocking fee, but then you were later charged one. That's the fault of the person who initially told you that he could waive the policy. If that actually happened, and all communication was done via email, you have proof that you were told this.
If the manager then told you something like, "I don't care what Victor told you, the restocking fee stands!", then you're right. The manager is responsible for those who work under him. He should have eaten the restocking fee, one time, chewed Victor's *** out for making a promise he couldn't keep, then went on with business as usual.
In my experience, this is typically how such things are handled, pretty much everywhere.
Regardless, I'm betting the rep who made you an empty promise ended up being told not to make such a promise in the future.
It's a self-correcting situation, and I'll bet we never read of the same situation happening again. I'm sorry for your loss.
Most places cover such costs by factoring it into their overall profit margins across the board, hence no restock fees. You, and everyone else, have already paid enough for everything to cover such costs.
However, when a business uses lowest price in the country as their business model, they're depending on making a minimal profit on every item sold, and maximizing their profit by the volume of sales. They don't factor in the cost of returns, hence the policy of a restocking fee.
It's a shame that someone told you that there wouldn't be a restocking fee, but then you were later charged one. That's the fault of the person who initially told you that he could waive the policy. If that actually happened, and all communication was done via email, you have proof that you were told this.
If the manager then told you something like, "I don't care what Victor told you, the restocking fee stands!", then you're right. The manager is responsible for those who work under him. He should have eaten the restocking fee, one time, chewed Victor's *** out for making a promise he couldn't keep, then went on with business as usual.
In my experience, this is typically how such things are handled, pretty much everywhere.
Regardless, I'm betting the rep who made you an empty promise ended up being told not to make such a promise in the future.
It's a self-correcting situation, and I'll bet we never read of the same situation happening again. I'm sorry for your loss.
Knowing the Op wanted to express his un-happiness and warn others from his posts on this thread, this is by far, that best reply so far. Thank you for having a cool head and putting into words, a decent and well thought out reply.
Cruiser
Joined: Feb 2010
Posts: 187
Likes: 1
From: Eastern Oregon
FWIW - which probably isn't much within the context of the OP's concerns - and with the understanding that orderding from Zanotti's might take awhile if the part isn't in stock - my experiences with them have been totally satisfactory.
Road Captain
Joined: Sep 2011
Posts: 699
Likes: 13
From: Northeast
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