Kickshoe Fell Off - FINALLY!
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Ultimate HDF Member
Joined: May 2008
Posts: 6,508
Likes: 169
From: WPB, FL
Kickshoe Fell Off - FINALLY!
Kickshoe fell off the other day. Took a turn - heard something go clunk - got home - put down the kickstand - kerplunk! There it was, laying on the garage floor. It bottomed out and scraped on turns from day 1! IMO - wasn't designed very well! Oh well - Cheap enough lesson learned!
Concept - great.
Execution -
Dear Sirs,
I apologize for the manner in which my original post was perceived. The concept of the Kickshoe is a good one, but as I stated it just didn’t work out for me. I originally contacted you regarding the scraping of your product when I leaned into a left turn and your response then was honorable and straight forward regarding your satisfaction guaranteed policy. I left the Kickshoe on anyhow thinking that I would rub off the excessive material that was scraping and it would “seat in” but the end result was that it must have caught on something and it broke.
I don’t have the Kickshoe at this point. I should have picked it up and sent it back at the time, but my judgment was bad at the time and I threw it out. I don’t expect any sort of refund and I’ll pass on a replacement part and again I apologize for the manner in which I expressed myself.
As to my posting, I am amending it to include a copy of this letter. Your current and future customers should know that you are an honorable company and that they will be treated fairly when dealing with you.
Concept - great.
Execution -
Dear Sirs,
I apologize for the manner in which my original post was perceived. The concept of the Kickshoe is a good one, but as I stated it just didn’t work out for me. I originally contacted you regarding the scraping of your product when I leaned into a left turn and your response then was honorable and straight forward regarding your satisfaction guaranteed policy. I left the Kickshoe on anyhow thinking that I would rub off the excessive material that was scraping and it would “seat in” but the end result was that it must have caught on something and it broke.
I don’t have the Kickshoe at this point. I should have picked it up and sent it back at the time, but my judgment was bad at the time and I threw it out. I don’t expect any sort of refund and I’ll pass on a replacement part and again I apologize for the manner in which I expressed myself.
As to my posting, I am amending it to include a copy of this letter. Your current and future customers should know that you are an honorable company and that they will be treated fairly when dealing with you.
Last edited by jeffreydsilver; Oct 18, 2011 at 07:57 AM. Reason: I was tired and wasn't thinking!
Former Sponsor
Joined: Mar 2010
Posts: 2,095
Likes: 0
From: Mount Pleasant, SC
Kickshoe fell off the other day. Took a turn - heard something go clunk - got home - put down the kickstand - kerplunk! There it was, laying on the garage floor. It bottomed out and scraped on turns from day 1! IMO - wasn't designed very well! Oh well - Cheap enough lesson learned!
Concept - great.
Execution -
Concept - great.
Execution -
Will be glad to replace yours with the re-design or refund your money. We guarantee all of our products or your money back.
Let me know what you'd rather do and we'll take care of it asap.
Former Sponsor
Joined: Mar 2010
Posts: 2,095
Likes: 0
From: Mount Pleasant, SC
Kickshoe fell off the other day. Took a turn - heard something go clunk - got home - put down the kickstand - kerplunk! There it was, laying on the garage floor. It bottomed out and scraped on turns from day 1! IMO - wasn't designed very well! Oh well - Cheap enough lesson learned!
Concept - great.
Execution -
Concept - great.
Execution -
Former Sponsor
Joined: Mar 2010
Posts: 2,095
Likes: 0
From: Mount Pleasant, SC
It's a product we designed to stabilize the bike when parked on soft/uneven surfaces like hot asphalt, grass, gravel, etc.
KickShoe for 07 and later Touring Bikes
KickShoe for 06 and Earlier Touring Bikes
KickShoe for 07 and later Touring Bikes
KickShoe for 06 and Earlier Touring Bikes
Road Master
Joined: Feb 2007
Posts: 1,114
Likes: 28
From: Kokomo, IN
Looks nice and very practical.
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Former Sponsor
Joined: Mar 2010
Posts: 2,095
Likes: 0
From: Mount Pleasant, SC
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