Ordering from Gerbing
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From: Blaine, WA
Ordering from Gerbing
Bought almost a complete set of gear from a local dealer here in WA state, jacket pants and gloves - everything except the socks. So I thought that with Gerning being in state I would just order from them and have them in a couple of days at most. Ordered two weeks ago on Monday for what their system said was in stock. After a week I called to see where they were and was told that they were out filling the backorders and should ship my order in a day or two. Got no email that there was any back order so she offered to remove shipping charges. At two weeks I still had nothing, no socks, no email - so I called again and low and behold they are still on backorder and have been for a while.
Moral of the story is that while Gerbing make a good product their inventory and customer notification system leaves something to be desired so order from a distributor. Took all of three minutes to order from Revzilla who shows them as in stock, ships within 24 hours, offers free shipping and automatically applied my $5 teamzilla cash discount. Chose them if for no other reason than they have the Revzilla TV videos for most products that gives better information that the manufacturers about almost any product. Plus great CS.
Moral of the story is that while Gerbing make a good product their inventory and customer notification system leaves something to be desired so order from a distributor. Took all of three minutes to order from Revzilla who shows them as in stock, ships within 24 hours, offers free shipping and automatically applied my $5 teamzilla cash discount. Chose them if for no other reason than they have the Revzilla TV videos for most products that gives better information that the manufacturers about almost any product. Plus great CS.
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