Jafrum
Thread Starter
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Outstanding HDF Member
Joined: Aug 2009
Posts: 2,272
Likes: 20
From: Shamokin, PA
Jafrum
I'm starting to get irritated here. I ordered chaps quite some time ago received them. Put them on they were too big and a belt loop broke. No biggy woulda kept them if they fit anyway. But they didn't so I sent them back as a return/defect. Well apparently defect processing takes 18 years.
I called them twice now once I just hung up because I sat on the support line with no answer for over 15 minutes. The next time I talked to someone and they said since I put them threw as a defect it would take longer. They received them 2/24/12.
March 9th I got an email saying they were still processing them or some crap. I replied and said that they received them on 2/24/12 and I still havent heard word. She replied back and said they would put my order in as rush processing.
This was on 3/9/12 I haven't heard anything back since. I can't even give them a negative review on their site (of course). Any ideas?
I called them twice now once I just hung up because I sat on the support line with no answer for over 15 minutes. The next time I talked to someone and they said since I put them threw as a defect it would take longer. They received them 2/24/12.
March 9th I got an email saying they were still processing them or some crap. I replied and said that they received them on 2/24/12 and I still havent heard word. She replied back and said they would put my order in as rush processing.
This was on 3/9/12 I haven't heard anything back since. I can't even give them a negative review on their site (of course). Any ideas?
Road Warrior
Joined: Mar 2012
Posts: 1,391
Likes: 4
From: Upstate NY
I just sent a helmet back to them last week and have been waiting on some type of response. I hope it doesn't go like this for me. I know on there site is says returns take up to 14 days to process. Other than that they were really fast shipping and I love the leather jacket I got from them in the same order. Please keep us posted on what transpires with this.
Tourer
Joined: Jun 2008
Posts: 446
Likes: 0
From: Texas
I'm starting to get irritated here. I ordered chaps quite some time ago received them. Put them on they were too big and a belt loop broke. No biggy woulda kept them if they fit anyway. But they didn't so I sent them back as a return/defect. Well apparently defect processing takes 18 years.
I called them twice now once I just hung up because I sat on the support line with no answer for over 15 minutes. The next time I talked to someone and they said since I put them threw as a defect it would take longer. They received them 2/24/12.
March 9th I got an email saying they were still processing them or some crap. I replied and said that they received them on 2/24/12 and I still havent heard word. She replied back and said they would put my order in as rush processing.
This was on 3/9/12 I haven't heard anything back since. I can't even give them a negative review on their site (of course). Any ideas?
I called them twice now once I just hung up because I sat on the support line with no answer for over 15 minutes. The next time I talked to someone and they said since I put them threw as a defect it would take longer. They received them 2/24/12.
March 9th I got an email saying they were still processing them or some crap. I replied and said that they received them on 2/24/12 and I still havent heard word. She replied back and said they would put my order in as rush processing.
This was on 3/9/12 I haven't heard anything back since. I can't even give them a negative review on their site (of course). Any ideas?
Road Captain
Joined: Jul 2009
Posts: 523
Likes: 4
From: New York
I'm a bit surprised and sorry to hear this. I bought both my leather jacket and chaps from them on seperate orders.. They both came within a week. The chaps fit fine but the jacket needed to be exchanged for a larger size which was handled in about 10 days with no charge. When I got the new jacket, the first time I wore it I broke one of the zippers on the sleeve. I called and they told me to send it back for an exchange. I did and got another jacket within about 2 weeks, no charge. BTW they look exactly like my partners HD branded stuff but are made in Pakistan not China. Maybe they're suffering from "growing pains". They must be doing a large volume of business now based upon their prices. Be a bit more patient...they are a good company and will take care of you. For faster service go to your local HD dealer and pay about 3 times the price!
Like Wraplock, I've had good experiences with Jafrum in the past. Haven't dealt with them in a couple years though. Good luck, hopefully this is a one-time bad experience. Let us know how it turns out!!!
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Thread Starter
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Outstanding HDF Member
Joined: Aug 2009
Posts: 2,272
Likes: 20
From: Shamokin, PA
I'm a bit surprised and sorry to hear this. I bought both my leather jacket and chaps from them on seperate orders.. They both came within a week. The chaps fit fine but the jacket needed to be exchanged for a larger size which was handled in about 10 days with no charge. When I got the new jacket, the first time I wore it I broke one of the zippers on the sleeve. I called and they told me to send it back for an exchange. I did and got another jacket within about 2 weeks, no charge. BTW they look exactly like my partners HD branded stuff but are made in Pakistan not China. Maybe they're suffering from "growing pains". They must be doing a large volume of business now based upon their prices. Be a bit more patient...they are a good company and will take care of you. For faster service go to your local HD dealer and pay about 3 times the price!
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Joined: Jun 2007
Posts: 12,653
Likes: 18
From: Broken Arrow, Oklahoma
I've had nothing but good service from Jafrum, and it's usually the first place I look when wanting or needing something.
They may be having some issues with the supplier. Have some patience. It's almost jeans and t-shirt weather anyway.
They may be having some issues with the supplier. Have some patience. It's almost jeans and t-shirt weather anyway.