Military household goods, claim
Thread Starter
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Cruiser
Joined: Jan 2008
Posts: 165
Likes: 1
From: Virginia
Military household goods, claim
Just moved to Virginia from Guam and had some minor paint damage due to over stuffing the motorcycle crate with paper. When I move to Guam they wrapped it in bubble wrap and cling wrap.
Has anyone ever had to make a claim for their motorcycle and have any advice. I did a search but nothing on claims. I took plenty of pics.
The rear fender got the worst of it.
Thanks,
Jeff
Has anyone ever had to make a claim for their motorcycle and have any advice. I did a search but nothing on claims. I took plenty of pics.
The rear fender got the worst of it.
Thanks,
Jeff
Seasoned HDF Member
Joined: Sep 2009
Posts: 25,292
Likes: 2,427
From: Eastern NE
Yep...just file the claim w/your TMO & they'll get the fix process rolling. Probably will get "repaired" vs. "replaced" parts b/c they'll try to buff that out 1st & go from there, if necessary.
Road Warrior
Joined: May 2012
Posts: 1,956
Likes: 75
From: CA
What does the reg say? Money is getting tight and these guys get periodically audited. If TMO incorrectly gives you money and is later discovered I would expect a phone call. Or these days, email.
Welcome back.
Welcome back.
Tourer
Joined: Mar 2006
Posts: 403
Likes: 28
From: Carlisle, PA
I just went through this with my retirement move and the TSP (Transportaion Service Provider/moving company) scratched my front fender. How they did it is beyond me but here is what I had to do using the DPS system that the GOV tells you that you have to use.
1. Get an estimate: I took mine to the local dealer and they along with the painter did an estimate. 558.90 to remove, paint, and reinstall the fender.
2. On the DPS website (you should have got a user account in Guam at the origin TSO). File your claim and upload the estimate.
3. Email the TSP and let them know that you have damage and that you are filing a claim in the DPS system.
4. Depending on if the destination mover correctly annotated the damage with you on the vehicle damage form is whether or not they will send out an appraiser or not or even support the claim. Hopefully all of the forms were filled out correctly and jointly.
Did you notice the damage when the mover that delivered your goods was present?
5. After filing the claim online with the estimate uploaded. I was contacted by the TSP to let me know that they received my claim and that it could take up to 60 days to process.
6. The TSP contacted my via email with an offer to pay the claim at about 1 month and a half. They paid the full amount of the estimate. I accepted and got a check a week later for 558.90.
I go this thursday to get my bike fixed at the dealer. Will take from 1 to 2 weeks to get it completed. Yours does not look as bad as mine so I would say it will cost less and take less time.
This is the second move for me in two years and I have had to file the claims on the DPS system both times.
I am a First Sergeant in the U.S. Army with 26 years under my belt. This is not my first rodeo.
Good luck. Let me know if you have any questions. If you have issues I would contact your local transportaion office for assistance.
1. Get an estimate: I took mine to the local dealer and they along with the painter did an estimate. 558.90 to remove, paint, and reinstall the fender.
2. On the DPS website (you should have got a user account in Guam at the origin TSO). File your claim and upload the estimate.
3. Email the TSP and let them know that you have damage and that you are filing a claim in the DPS system.
4. Depending on if the destination mover correctly annotated the damage with you on the vehicle damage form is whether or not they will send out an appraiser or not or even support the claim. Hopefully all of the forms were filled out correctly and jointly.
Did you notice the damage when the mover that delivered your goods was present?
5. After filing the claim online with the estimate uploaded. I was contacted by the TSP to let me know that they received my claim and that it could take up to 60 days to process.
6. The TSP contacted my via email with an offer to pay the claim at about 1 month and a half. They paid the full amount of the estimate. I accepted and got a check a week later for 558.90.
I go this thursday to get my bike fixed at the dealer. Will take from 1 to 2 weeks to get it completed. Yours does not look as bad as mine so I would say it will cost less and take less time.
This is the second move for me in two years and I have had to file the claims on the DPS system both times.
I am a First Sergeant in the U.S. Army with 26 years under my belt. This is not my first rodeo.
Good luck. Let me know if you have any questions. If you have issues I would contact your local transportaion office for assistance.
Thread Starter
|
Cruiser
Joined: Jan 2008
Posts: 165
Likes: 1
From: Virginia
I just went through this with my retirement move and the TSP (Transportaion Service Provider/moving company) scratched my front fender. How they did it is beyond me but here is what I had to do using the DPS system that the GOV tells you that you have to use.
1. Get an estimate: I took mine to the local dealer and they along with the painter did an estimate. 558.90 to remove, paint, and reinstall the fender.
2. On the DPS website (you should have got a user account in Guam at the origin TSO). File your claim and upload the estimate.
3. Email the TSP and let them know that you have damage and that you are filing a claim in the DPS system.
4. Depending on if the destination mover correctly annotated the damage with you on the vehicle damage form is whether or not they will send out an appraiser or not or even support the claim. Hopefully all of the forms were filled out correctly and jointly.
Did you notice the damage when the mover that delivered your goods was present?
5. After filing the claim online with the estimate uploaded. I was contacted by the TSP to let me know that they received my claim and that it could take up to 60 days to process.
6. The TSP contacted my via email with an offer to pay the claim at about 1 month and a half. They paid the full amount of the estimate. I accepted and got a check a week later for 558.90.
I go this thursday to get my bike fixed at the dealer. Will take from 1 to 2 weeks to get it completed. Yours does not look as bad as mine so I would say it will cost less and take less time.
This is the second move for me in two years and I have had to file the claims on the DPS system both times.
I am a First Sergeant in the U.S. Army with 26 years under my belt. This is not my first rodeo.
Good luck. Let me know if you have any questions. If you have issues I would contact your local transportaion office for assistance.
1. Get an estimate: I took mine to the local dealer and they along with the painter did an estimate. 558.90 to remove, paint, and reinstall the fender.
2. On the DPS website (you should have got a user account in Guam at the origin TSO). File your claim and upload the estimate.
3. Email the TSP and let them know that you have damage and that you are filing a claim in the DPS system.
4. Depending on if the destination mover correctly annotated the damage with you on the vehicle damage form is whether or not they will send out an appraiser or not or even support the claim. Hopefully all of the forms were filled out correctly and jointly.
Did you notice the damage when the mover that delivered your goods was present?
5. After filing the claim online with the estimate uploaded. I was contacted by the TSP to let me know that they received my claim and that it could take up to 60 days to process.
6. The TSP contacted my via email with an offer to pay the claim at about 1 month and a half. They paid the full amount of the estimate. I accepted and got a check a week later for 558.90.
I go this thursday to get my bike fixed at the dealer. Will take from 1 to 2 weeks to get it completed. Yours does not look as bad as mine so I would say it will cost less and take less time.
This is the second move for me in two years and I have had to file the claims on the DPS system both times.
I am a First Sergeant in the U.S. Army with 26 years under my belt. This is not my first rodeo.
Good luck. Let me know if you have any questions. If you have issues I would contact your local transportaion office for assistance.
I'm fairly certain it will buff out, but would like to have a pro take care of it this round.
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