Looking for Harely reps
Road Master
Joined: Jul 2011
Posts: 987
Likes: 1
From: Maryland
Gosh what a tragic situation! Try washing it. That just may do the trick. The nerve of that dealer to change your oil for free and then give your bike back, running, fixed, but dirty, and with FINGERPRINTS to boot! I just hate it when the bill says what was actually wrong, what they did to fix it, and then listing what they believe may be a possible future issue is the capper! Excuse me while I go look for another nit to pick.
I mean, they could have been real dicks and told you that you had to use Harley oil or doing your own maintenance would have voided the warranty unless you are a qualified technician.
That being said, regardless. . .the last thing I would do is follow the advice of what oil to use from a forum on the interwebbie. I mean really. . .if they said use 10w30 'cause it makes your bike warm up quicker, would you do that? No. . .go find multiple, reputable places with real-world backup, not some place where people bitch at each other for drinking and riding or where people ask "where do you put your gas cap".
Outstanding HDF Member
Joined: Aug 2010
Posts: 3,498
Likes: 128
I think responses like yours are why America is such poor shape right now. Everyone excepts poor service and shady work. Your probably a Harley Tech thats fed up with people holding you accountable for your work. You would rather half A@@ everything you do and complain about it than do it right the first time.
To everyone else I guess thanks.
Pay 13000 for a bike, leaks oil, take it back, they say it will always leak if not more depending on the oil, poor oil on you bike and give it back filthy.
I think I am going to get a Honda.
See Ya.
To everyone else I guess thanks.
Pay 13000 for a bike, leaks oil, take it back, they say it will always leak if not more depending on the oil, poor oil on you bike and give it back filthy.
I think I am going to get a Honda.
See Ya.
I expect the shop to fix my problem. I do not expect them to scratch my rear every time I get a itch.
Stellar HDF Member
Joined: Feb 2010
Posts: 3,395
Likes: 266
From: Southern California
1.) Clean the bike yourself or have a professional or someone you trust to detail the bike for you.
2.) Find another dealer
3.) You may not realize how bringing your oil for the Dealer to use was seen by the folks who were working on you bike. Never, ever, ever take your own parts (excuses and rationalizations do not matter here) to a repair facility (Dealer or Independent) for them to use/put on your bike or car. There is an old saying, about not taking your eggs to a restaurant for them to cook . . . and that applies here. The money you "think" you are saving by bringing your own parts will absolutely positively show up elsewhere in your bill. Only you won't be able to find it; and you put everyone who is working on your bike (or car) in a foul mood. Maybe it shouldn't be this way . . . but it is . . . and it's not useful to **** off the very people who it is in your best interest to keep happy when they're working on your stuff!
2.) Find another dealer
3.) You may not realize how bringing your oil for the Dealer to use was seen by the folks who were working on you bike. Never, ever, ever take your own parts (excuses and rationalizations do not matter here) to a repair facility (Dealer or Independent) for them to use/put on your bike or car. There is an old saying, about not taking your eggs to a restaurant for them to cook . . . and that applies here. The money you "think" you are saving by bringing your own parts will absolutely positively show up elsewhere in your bill. Only you won't be able to find it; and you put everyone who is working on your bike (or car) in a foul mood. Maybe it shouldn't be this way . . . but it is . . . and it's not useful to **** off the very people who it is in your best interest to keep happy when they're working on your stuff!
Elite HDF Member
Joined: Apr 2010
Posts: 4,990
Likes: 9
From: Marina del Rey
...I am having bad time with a dealer, Bought a new 2012 Dyna Super Glide Custom...But my cylindar heads started leaking. I was told it was just assemble greeas...
Went to the service manager and said he was sorry for all the trouble but he would take care of me, he said we needed to chaing the orings under the heads. He asked if I wanted my 1000 mile done at the same time. I told him I had an indy that was going to do it and I already had my oil. Mangaer said he would do it at 0 charge with my oil, I did buy a new filter from him and asked him to use my oild Mobil 1 Vtwin as reccoemnded on this forum. Here is comes the kicker
this statement was typed on my reciept in all caps:
'REPLACE BASE ORINGS AS INSTRUCTED. VERY SLIGHT WEEPING WAS PRESENT. CUSTOMER'S USE OF MOBIL 1 WILL LIKELY CAUSE AS MUCH OR POSSIBLY MORE WEEPING THAN WAS PREVIOUSLY NOTED'
On top of this the whole front end was covered in oil. Looks like they just pulled the filter and let it run.
The bottom of the transmission is covered in oil and so it the primary side.
Lithium grease and oily finger prints all over
What are your opinions. I want to take the bike back and buy somewhere else. I have only had it less than 30 days.
What do you guys think?...
Went to the service manager and said he was sorry for all the trouble but he would take care of me, he said we needed to chaing the orings under the heads. He asked if I wanted my 1000 mile done at the same time. I told him I had an indy that was going to do it and I already had my oil. Mangaer said he would do it at 0 charge with my oil, I did buy a new filter from him and asked him to use my oild Mobil 1 Vtwin as reccoemnded on this forum. Here is comes the kicker
this statement was typed on my reciept in all caps:
'REPLACE BASE ORINGS AS INSTRUCTED. VERY SLIGHT WEEPING WAS PRESENT. CUSTOMER'S USE OF MOBIL 1 WILL LIKELY CAUSE AS MUCH OR POSSIBLY MORE WEEPING THAN WAS PREVIOUSLY NOTED'
On top of this the whole front end was covered in oil. Looks like they just pulled the filter and let it run.
The bottom of the transmission is covered in oil and so it the primary side.
Lithium grease and oily finger prints all over
What are your opinions. I want to take the bike back and buy somewhere else. I have only had it less than 30 days.
What do you guys think?...
I think you are a F'ing crybaby who can't spell or take pictures, as well as a whiner and a complete moron. But that's just my first impression.
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
Gosh what a tragic situation! Try washing it. That just may do the trick. The nerve of that dealer to change your oil for free and then give your bike back, running, fixed, but dirty, and with FINGERPRINTS to boot! I just hate it when the bill says what was actually wrong, what they did to fix it, and then listing what they believe may be a possible future issue is the capper! Excuse me while I go look for another nit to pick.
Thread Starter
|
Cruiser
Joined: Jul 2012
Posts: 119
Likes: 0
From: Kansas
Thanks for the advice guys.
Sorry my mis-spelling and lack of explaining my issue correctly caused such a rucus.
My main point is brand new bike leaks oil and it is not fixed and according to the dealer it will alway leak.
The free oil change was because the service manager said he had to take the engine apart anyway and would go ahead and change the oil.
As mentioned above the Indy tech reccomended Mobil 1 Vtwin and I had already purchased it so the service manager said no problem.
Boy there sure are some negitive people on here. I just wanted to know if any of you had run into to this situation before. I was looking for some advice because this was my first Harley. It was for my 20th wedding and my wife and I purchased it together. I want to keep it until I will it to a family member but the leaking has me very nervous and not being able to trust somone to fix is not very good either.
Have a good one.
Sorry my mis-spelling and lack of explaining my issue correctly caused such a rucus.
My main point is brand new bike leaks oil and it is not fixed and according to the dealer it will alway leak.
The free oil change was because the service manager said he had to take the engine apart anyway and would go ahead and change the oil.
As mentioned above the Indy tech reccomended Mobil 1 Vtwin and I had already purchased it so the service manager said no problem.
Boy there sure are some negitive people on here. I just wanted to know if any of you had run into to this situation before. I was looking for some advice because this was my first Harley. It was for my 20th wedding and my wife and I purchased it together. I want to keep it until I will it to a family member but the leaking has me very nervous and not being able to trust somone to fix is not very good either.
Have a good one.
Last edited by SIREx; Jul 25, 2012 at 10:12 AM.
Seasoned HDF Member
Joined: Feb 2010
Posts: 5,618
Likes: 5,215
From: Green Country
I expect to receive my bike in the same condition as I brought it in; if I take it in clean, I think it's reasonable to expect it likewise after service.
The dealership knows that the use of your choice of oil won't create anymore weepage than the HD syn will, they just think that you don't know...
It's a little late now to cry foul, as you should have addressed it before taking possession and riding off (If I'm assuming wrong here, my apologies.)
You know who you're dealing with now; consider it a lesson learned. Go clean your bike and enjoy the ride.
By the way, where in Kansas are ya'? Lived in the southwest corner most of my adult life...
The dealership knows that the use of your choice of oil won't create anymore weepage than the HD syn will, they just think that you don't know...
It's a little late now to cry foul, as you should have addressed it before taking possession and riding off (If I'm assuming wrong here, my apologies.)
You know who you're dealing with now; consider it a lesson learned. Go clean your bike and enjoy the ride.
By the way, where in Kansas are ya'? Lived in the southwest corner most of my adult life...
Last edited by hdgzr; Jul 25, 2012 at 10:24 AM.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Road Master
Joined: Jul 2011
Posts: 987
Likes: 1
From: Maryland
getting the bike back dirty shouldn't happen. they don't have to wash it, but they should at least clean up the mess they made. and do you seriously believe that using non-hd oil is going to result in weeping base gaskets? there is no magic ingredient in hd oil that isn't in any other good oil of the same viscosity. and they can say that all they want, but they can't back it up. besides, he said he was taking the bike to an indy for the oil change.
If you do some research, there are people (qualified) that will tell you to run dino oil for the first 30K. Dino is a different viscosity than syn, and that is a fact. Dino breaks down differently than syn. That is a fact. Ergo, it will wear differently, soak into gaskets differently, etc etc.
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
thats why i said 'good' oil. and manufacturer claims are just that, claims. any oil that meets the minimum requirements will work fine for that application. over and above that, is not making any appreciative difference. a sledgehammer will pound a brad, but a tackhammer will work just fine.....
Last edited by skratch; Jul 25, 2012 at 10:53 AM.