Wait time
Thread Starter
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Tourer
Joined: Jan 2013
Posts: 254
Likes: 1
From: W. Columbia, SC
Wait time
How long should I wait for my HD dealer to get to my bike? Today marks 1 week since my accident and my bike was transferred to one of my local HD dealers the day after. What is a reasonable amnt of time that it should take for them to get to my bike and perform an estimate for repair? They have not even looked at my bike yet and said there are 2 more wrecked bikes in front of it and they are not sure when they will get to mine. How long should I wait for them to get to it before I get irritated with them and have it moved to the other HD dealer in my city? I would think if they haven't got to it by sometime next week that it will be time to say something to them. 2 weeks is plenty of time for them wouldn't you think or am I being impatient? The at faults insurance company is waiting on the estimate so they can determine if the bike will be repaired or totaled out. Thanks
Banned
Joined: Sep 2005
Posts: 4,341
Likes: 0
From: Dover, Oh
There is no difference between your wrecked bike and any service repairs. If they are a week to ten day out on service it is on par.
I will say if you are worrie about a few days on an accent your VERY unreasonable. Wait till you start waiting on your insurance. Nothing you do will accelerate them. All insurance companies work te same too...have fun, glad I'm not dealing with you.
I will say if you are worrie about a few days on an accent your VERY unreasonable. Wait till you start waiting on your insurance. Nothing you do will accelerate them. All insurance companies work te same too...have fun, glad I'm not dealing with you.
Thread Starter
|
Tourer
Joined: Jan 2013
Posts: 254
Likes: 1
From: W. Columbia, SC
There is no difference between your wrecked bike and any service repairs. If they are a week to ten day out on service it is on par.
I will say if you are worrie about a few days on an accent your VERY unreasonable. Wait till you start waiting on your insurance. Nothing you do will accelerate them. All insurance companies work te same too...have fun, glad I'm not dealing with you.
I will say if you are worrie about a few days on an accent your VERY unreasonable. Wait till you start waiting on your insurance. Nothing you do will accelerate them. All insurance companies work te same too...have fun, glad I'm not dealing with you.
Stellar HDF Member
Joined: Jan 2013
Posts: 3,466
Likes: 425
From: Illinois
I had a body shop for about 30 years,and was employed at a Chevy dealership shop for 4 years,and a private shop for 6 years. When a wreck came in,an estimate was prepared the same day,or on a bigger job,the next day. The insurance company was contacted immediately,and an adjuster was there usually within 2-4 days.[parts were usually ordered when the estimate was done,repairs began when the adjuster was done looking at the car.]
Most of the problem with Harley dealers is that they are not body shops,and are not experienced with WRECKS.[or I should say,this is probably not their area of expertise.]
Most of the problem with Harley dealers is that they are not body shops,and are not experienced with WRECKS.[or I should say,this is probably not their area of expertise.]
Banned
Joined: Sep 2005
Posts: 4,341
Likes: 0
From: Dover, Oh
I had a body shop for about 30 years,and was employed at a Chevy dealership shop for 4 years,and a private shop for 6 years. When a wreck came in,an estimate was prepared the same day,or on a bigger job,the next day. The insurance company was contacted immediately,and an adjuster was there usually within 2-4 days.[parts were usually ordered when the estimate was done,repairs began when the adjuster was done looking at the car.]
Most of the problem with Harley dealers is that they are not body shops,and are not experienced with WRECKS.[or I should say,this is probably not their area of expertise.]
Most of the problem with Harley dealers is that they are not body shops,and are not experienced with WRECKS.[or I should say,this is probably not their area of expertise.]
The motorcycle business is not the automotive world. The big difference is the auto dealerships have body shops that are not doing service work. There are dedicated service people at dealerships who only do estimates. That us not how the motorcycle world works.
Any HD dealership can do wreck just fine. Your replacing parts in most cases not repairing them. Your not dealing with crumple zones.
It's not about how fast the adjuster arrives. It's the decision the office people make. Then you have to disagree it ask for more, then they sometimes sen a second adjuster out, an before you know it a month has gone by
Road Master
Joined: Aug 2012
Posts: 784
Likes: 12
From: Texas
I'll tell you how mine went just a few months ago when my building was blown away in a big storm and my bike was "just" knocked over.......
Called my insurance company next morning. Thes said take to dealership while they assigned adjuster. Showed Boys at shop what all was wrong not that much really... ...
Adjuster showed up 3 days later estimate came to 3800~ they cut dealership check on spot to fix it ..... when i came by to look at estimate etc they had missed/forgot the seat bike was up on rack. I took pics called adjuster emailed him pics. He swang by 2 days later cut another check for seat.
Took Dealership a month to get parts / do the work.
Most painless easy insurance claim i've ever had (progressive) all my down time was waiting on parts / or getting the work done who really knows naturally they blamed it on parts on order.(entirely possible)
Good luck.
Called my insurance company next morning. Thes said take to dealership while they assigned adjuster. Showed Boys at shop what all was wrong not that much really... ...
Adjuster showed up 3 days later estimate came to 3800~ they cut dealership check on spot to fix it ..... when i came by to look at estimate etc they had missed/forgot the seat bike was up on rack. I took pics called adjuster emailed him pics. He swang by 2 days later cut another check for seat.
Took Dealership a month to get parts / do the work.
Most painless easy insurance claim i've ever had (progressive) all my down time was waiting on parts / or getting the work done who really knows naturally they blamed it on parts on order.(entirely possible)
Good luck.
Ultimate HDF Member
Joined: Jun 2010
Posts: 5,105
Likes: 16
From: Blaine, WA
first come - first served, seems simple enough. If you don't want to wait for them to get on your bike then call other dealers and ask how soon them can get to it, might cost you to haul it from one shop to another.
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Banned
Joined: Sep 2005
Posts: 4,341
Likes: 0
From: Dover, Oh
I'll tell you how mine went just a few months ago when my building was blown away in a big storm and my bike was "just" knocked over.......
Called my insurance company next morning. Thes said take to dealership while they assigned adjuster. Showed Boys at shop what all was wrong not that much really... ...
Adjuster showed up 3 days later estimate came to 3800~ they cut dealership check on spot to fix it ..... when i came by to look at estimate etc they had missed/forgot the seat bike was up on rack. I took pics called adjuster emailed him pics. He swang by 2 days later cut another check for seat.
Took Dealership a month to get parts / do the work.
Most painless easy insurance claim i've ever had (progressive) all my down time was waiting on parts / or getting the work done who really knows naturally they blamed it on parts on order.(entirely possible)
Good luck.
Called my insurance company next morning. Thes said take to dealership while they assigned adjuster. Showed Boys at shop what all was wrong not that much really... ...
Adjuster showed up 3 days later estimate came to 3800~ they cut dealership check on spot to fix it ..... when i came by to look at estimate etc they had missed/forgot the seat bike was up on rack. I took pics called adjuster emailed him pics. He swang by 2 days later cut another check for seat.
Took Dealership a month to get parts / do the work.
Most painless easy insurance claim i've ever had (progressive) all my down time was waiting on parts / or getting the work done who really knows naturally they blamed it on parts on order.(entirely possible)
Good luck.
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Tourer
Joined: Jul 2013
Posts: 395
Likes: 7
From: 29575
I have never had to deal with a crash bike but the few times in the cages the adjusters did the work and never asked for an estimate from someone else. I had one already, they just didn't ask for it. Both times the adjuster was within "pennies" of the estimate. Maybe they asked for an estimate to keep you busy until the adjuster showed up.
Road Master
Joined: Sep 2009
Posts: 1,169
Likes: 9
From: Southern Illinois
When my buddy owned his shop, a wreck would come in, he'd go over it and write what he thought needed repaired, Then adjuster would show up anywhere from a week to days later, give his parts list, then owner contacted and given both write-ups. Usually 2 to 3 weeks before ok given to start repairs then time spent tearing down and waiting on parts. Some were quick ( 3 weeks to a month) some took longer.