Eastern Performance Cycles
#13
Navid, we apologize for the delay on the refund for the mounting of your replacement tire. Vee rubber credited us for the faulty tire but there was not a reference number for the credit to be applied to your account. Brian got in touch with them to straighten out the refund which will be done today for you. Please contact us in the future if there is any issues so that we can take care of them right away.
Last edited by ChickinOnaChain; 12-01-2016 at 12:41 PM. Reason: Post edited on posters request
#14
Good customer service
So Brian at Eastern Performance Cycles got a hold of me again and explained the situation to me. I explained to him as well that its not like 35 bucks is a bunch of money, I was just upset at the overall hastle. Brian ended up refunding me the 35 bucks and gave me an additional 35 for the inconvenience. Its nice to know a big business like eastern performance cycles actually cares about what a customer thinks and trys to make things right. For that I say thank you Brian and the guys at Eastern Performance Cycles..
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