GoPro Really Stands By Their Products!

Reply Subscribe

Thread Tools

Search this Thread

Dec 2, 2011 | 05:08 PM

FLHTCU2007Ken

Thread Starter

Tourer

Joined: May 2011

Posts: 455

Likes: 1

From: South Bend, IN

GoPro Really Stands By Their Products!

As I've been posting the movies took from my "Ride of a Lifetime" to Youtube, I came across one video (as we were leaving Yellowstone) and found that it had corrupted audio.

I contacted GoPro and told them out of the 20+ movies I took on my trip only one had corrupted audio. They had me email them a clip of that video and IMMEDIATELY replied, "Please send us the camera and we'll repair or replace it for free!"

Now that's customer service.

Maybe they'll mess up and send me the NEW Hero HD 2!!!!!!

Regards,
Ken

Dec 2, 2011 | 10:29 PM

VTK

Road Master

Joined: Nov 2010

Posts: 768

Likes: 0

From: Broken Arrow OK

It's great to see a company like those guys stand behind a product. And you'd be reall lucky if they screwed up and sent you the upgrade. But it would be nice. Thanks for posting.

Dec 2, 2011 | 10:34 PM

Deucedog

Stellar HDF Member

Joined: Dec 2005

Posts: 3,302

Likes: 274

From: Milton, Delaware

Why don't you ask them how much it would cost you to get the upgraded one.
It just may be a lot less than buying one. Hey, if you don't ask, you won't know.