Problem With Navigation
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Joined: Mar 2012
Posts: 91
Likes: 16
From: Alabama
Problem With Navigation
Took a trip to the Austin, TX area a few weeks ago and experienced some problems with my navigation on my 2017 SGS. The audio on my navigation would quit working. Trying to navigate through heavy traffic in Austin was a PITA. It would continue tracking on my screen but wouldn't give audible directions. You would have to look at the screen while navigating heavy traffic and I would often be in the wrong lane to make a turn. Very dangerous, and pissed me off to no end. Stopped at a dealer in Alexandria, LA and they removed and re-installed the latest software, thought they had solved the problem. It lasted about 2 blocks. Took it to my dealer after returning and I can't get it to replicate the problem again, working like a champ now. Anyone experience similar problems?
The GPS volume is a separate volume than the radio/media...could that be your problem?
To set GPS Prompts Volume (without waiting for her to talk):
1. Go to the home screen.
2. Select "setup".
3. When the next screen appears, toggle over to the arrow area on the right side of the screen.
4. Scroll down until you see "feedback" appear.
5. Select feedback and it will take you to the screen where you can adjust the volume.
You can also adjust the nav screen beep prompt volume as well here (which I really like..)
To set GPS Prompts Volume (without waiting for her to talk):
1. Go to the home screen.
2. Select "setup".
3. When the next screen appears, toggle over to the arrow area on the right side of the screen.
4. Scroll down until you see "feedback" appear.
5. Select feedback and it will take you to the screen where you can adjust the volume.
You can also adjust the nav screen beep prompt volume as well here (which I really like..)
Last edited by aviscomi; Oct 29, 2018 at 03:23 PM.
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Joined: Mar 2012
Posts: 91
Likes: 16
From: Alabama
It would work fine each time I cranked the bike, and then would just stop working after about 5 minutes. I understand how the gps volume and radio volume are separate and I had the gps volume adjusted to my liking, but it would just go completely mute.
Road Master
Joined: Jan 2016
Posts: 1,143
Likes: 433
From: Menifee, CA
Yes, my 2018 RGU does exactly as yours. Has done it since the bike was new. Now almost 12k miles. Audio guidance comes and goes. It doesnt bother me all that much, since I really have no problem following the screen prompts. I will talk to the dealer shop next time I go in which hopefully will be never. Im pretty sure it is a software bug and that refreshing the installation will not fix it, and your story pretty much confirms that for me, since you had a refresh.
Banned
Joined: Jan 2017
Posts: 17,008
Likes: 14,675
From: in a cave at the foothills
Reading of 2 separate confirmed issues here with the same problem, I would be opening a case with MOCO since dealership can't pinpoint problem. Being as that it seems to be intermittent, that is somewhat understandable. I don't have the problem (yet) and mine stays muted so may never know if I did have the problem. But if I did... Well, let's just say, the squeaky wheel usually (?) gets the grease.
Stellar HDF Member
Joined: Mar 2013
Posts: 2,718
Likes: 1,821
From: In a house
My 16 and 18 both did it once on the same day in the middle of a ride. Checked settings and somehow prompts were turned off but we had never touched them. Turned them back on and all is good for about 10 minutes after we started riding and it happens again but only to the 18. Did a hard reset at the next stop and never happened again. Really weird.
Cruiser
Joined: Sep 2012
Posts: 131
Likes: 12
From: Ottawa, Canada
Its a known and common problem. My 17 ultra does it and my buddies 18 RG CVO does it. The MoCo is aware of it. Maybe it will be resolved with the next software release.
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Road Master
Joined: Jan 2016
Posts: 1,143
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From: Menifee, CA
My 2016 radio would turn itself on, even though I always kept it turned off. Now THAT was annoying to me, since I have no use for a radio on a motorcycle. I made two trips to the dealer shop for refresh of the software. Had no effect on the bug. The bug was still there when the motorcycle was sold.