True or False?????
Outstanding HDF Member
Joined: Jul 2007
Posts: 2,136
Likes: 3
From: Parts Unkown
RE: True or False?????
i did get some usefull info from one of the wrenches at the dealer. walked in after a long haul, asked where the crapper was, the wrench pointed to the john. best help i have gotten from any of them yet. keep it up the excellent customer service moco!
Outstanding HDF Member
Joined: Mar 2007
Posts: 2,032
Likes: 9
From: Alabama
RE: True or False?????
I have to admit my dealer's service dept. isn't too bad. Their engine mechs are good, and the other guys who do everything else aren't too bad. Sometimes they are so busy that minor things may get overlooked, but such is life in any hectic business establishment.
The only thing they've done so far that I didn't like was they push one brand of aftermarket synthetic oil (non-HD) real hard, and put it in our three bikes at the 1k service when we requested synthetic. Said we'd love it, it was the best thing since sliced bread... [sm=icon_blah.gif]
I drained mine at 3000 miles and the oil was black and had a distinctly burnt odor. Black doesn't really bother me as it generally means the oil is keeping the engine clean inside. But the burnt odor, especially after only 2000 miles in the engine, set off my red alert. I'm a mechanic and have done a lot of oil changes over the years in all kinds of engines, and burnt = bad any way you look at it.
Drained it out of all 3 of our bikes- with 2000 miles on the oil the '07 Softail was burnt about the same as my EGC, and with 1500 miles on the oil the '07 883 Sporty was not as bad but was heading that way fast.
I changed oil brands and though I haven't changed the oil again in the bikes, I pull some out every 500 miles with a syringe & look at it. Have about 1300 miles on mine since the change and it looks fine with no burnt odor.
I think one of the service guys sells the aftermarket brand oil to the dealership, which is why they pimp it so hard.
Kinda lame for a dealership to do IMO, but I guess that's business...
The only thing they've done so far that I didn't like was they push one brand of aftermarket synthetic oil (non-HD) real hard, and put it in our three bikes at the 1k service when we requested synthetic. Said we'd love it, it was the best thing since sliced bread... [sm=icon_blah.gif]
I drained mine at 3000 miles and the oil was black and had a distinctly burnt odor. Black doesn't really bother me as it generally means the oil is keeping the engine clean inside. But the burnt odor, especially after only 2000 miles in the engine, set off my red alert. I'm a mechanic and have done a lot of oil changes over the years in all kinds of engines, and burnt = bad any way you look at it.
Drained it out of all 3 of our bikes- with 2000 miles on the oil the '07 Softail was burnt about the same as my EGC, and with 1500 miles on the oil the '07 883 Sporty was not as bad but was heading that way fast.
I changed oil brands and though I haven't changed the oil again in the bikes, I pull some out every 500 miles with a syringe & look at it. Have about 1300 miles on mine since the change and it looks fine with no burnt odor.
I think one of the service guys sells the aftermarket brand oil to the dealership, which is why they pimp it so hard.
Kinda lame for a dealership to do IMO, but I guess that's business...
Road Master
Joined: Aug 2005
Posts: 765
Likes: 0
From: Alleghany Co., NC and SW Florida
RE: True or False?????
Hey, I was tallkin' about THAT service writer who saidMobile one and SynIII are the same stuff.
The writers at Crossroads HD in Wilkesboro NC are pretty good guys, the parts guys are exceptional. The store is a bit pricey for a W. NC store though.
Tilley's HD in Statesville NC is first rate in every respect that I can see so lots of hardworkin' writers , wrenches and salespeople at some Dealers and they get a bad rap for the rotten ones' actions.
EZ
The writers at Crossroads HD in Wilkesboro NC are pretty good guys, the parts guys are exceptional. The store is a bit pricey for a W. NC store though.
Tilley's HD in Statesville NC is first rate in every respect that I can see so lots of hardworkin' writers , wrenches and salespeople at some Dealers and they get a bad rap for the rotten ones' actions.
EZ
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