Never Dennis Kirk!

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Mar 1, 2023 | 05:35 PM

#11

ky1bnusmc

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Joined: Aug 2008

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From: Nowhere

Quote:

Originally Posted by Screamin beagle

They won't refund your money?

It is the principle of it. I did not get what they advertised for the price they advertised, which I paid. Having responsibility to deliver as advertised, it should be required in business.

Mar 1, 2023 | 05:49 PM

#12

Rounders

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Joined: Mar 2021

Posts: 18,118

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From: backwoods

Are they giving you a refund? Still out shipping and your time I realize. I am thinking the vendor they bought it from sold it to them for this.

What was it actually missing? So far you really haven't said much about the actually problem. I get mad.

Mar 1, 2023 | 05:57 PM

#13

gonemad

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Joined: Sep 2020

Posts: 8,134

Likes: 9,532

From: central NC

Sorry for your experience.

I have ordered tons of stuff from Dennis Kirk. They ship faster than anyone I know of. They have an excellent website to find parts, and tell you exactly how many they have of them in stock. Prices are always in line.

Then, they include return shipping labels with their shipments.

You don’t like it for whatever reason? Fill out the form, paste the label on the box, return it, easy peasy.

So they made a mistake.

Mar 1, 2023 | 06:03 PM

#14

ky1bnusmc

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Joined: Aug 2008

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From: Nowhere

Quote:

Originally Posted by Rounders

no wiring, no line/cable extensions, nothing except the bars

Mar 1, 2023 | 06:09 PM

#15

ky1bnusmc

Thread Starter

Outstanding HDF Member

Joined: Aug 2008

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From: Nowhere

Quote:

Originally Posted by gonemad

So they made a mistake.

To me that is the problem, we all, even businesses should have to deliver as advertised. Not enough people care about consequences of what they do, not enough accountability.

Mar 1, 2023 | 06:54 PM

#16

gonemad

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Joined: Sep 2020

Posts: 8,134

Likes: 9,532

From: central NC

Quote:

Originally Posted by ky1bnusmc

To me that is the problem, we all, even businesses should have to deliver as advertised. Not enough people care about consequences of what they do, not enough accountability.

I understand your frustration. I do.

But they sell a crap load of stuff, and somewhere the description fell though the cracks. I have found their descriptions to often be better and more complete/accurate than the manufacturer’s.

They will take your item back, I assume. They have taken mine back no question, and at no cost on the return.

Beyond that, what is it that you want them to do?

Mar 1, 2023 | 07:07 PM

#17

ky1bnusmc

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Outstanding HDF Member

Joined: Aug 2008

Posts: 2,111

Likes: 15

From: Nowhere

Quote:

Originally Posted by gonemad

Beyond that, what is it that you want them to do?

To deliver what I bought, it really isn’t that hard to understand, live up to your end of the deal, I did. I don’t want my money back, I want what I ordered, point blank!

Mar 1, 2023 | 07:12 PM

#18

gonemad

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Joined: Sep 2020

Posts: 8,134

Likes: 9,532

From: central NC

Quote:

Originally Posted by ky1bnusmc

To deliver what I bought, it really isn’t that hard to understand, live up to your end of the deal, I did. I don’t want my money back, I want what I ordered, point blank!

I spent my life in a career managing expectations of others. I was fairly successful at that. Had a good reputation doing so.

Sometimes that cannot be achieved. This is one of those times.

When that happens, most vendors do the same thing I did when they realize they are at that impasse.

Offer a refund, and if that is not satisfactory, basically, fire the customer.

I think you got fired.

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