HD Corp Warranty
Seasoned HDF Member
Joined: Jan 2011
Posts: 157,518
Likes: 57,069
From: Michigan 15 Minutes East Of Hell
Owners should ALWAYS start by 
all the terms and conditions are explained in painstaking detail of what is and is not allowed in order for Owners to maintain their factory powertrain warranty .. I never struggled with comprehending it, but if one does then they should ask questions at dealerships and then if still confused call the HD customer service center to speak with a representative..that path of escalation is also explicitly explained in the OM as well in warranty section.. no matter what people buy, they should always start by always amazes me how so many don't seem to grasp that .. rant over..again 
all the terms and conditions are explained in painstaking detail of what is and is not allowed in order for Owners to maintain their factory powertrain warranty .. I never struggled with comprehending it, but if one does then they should ask questions at dealerships and then if still confused call the HD customer service center to speak with a representative..that path of escalation is also explicitly explained in the OM as well in warranty section.. no matter what people buy, they should always start by always amazes me how so many don't seem to grasp that .. rant over..again 
Seasoned HDF Member
Joined: Jan 2008
Posts: 13,672
Likes: 11,459
From: State of Confusion
I'm not a genius and I didn't spend last night at a Holiday Inn ( or a Motel 6 ) but I consider myself to have at least average intelligence and probably a better than average vocabulary along with reading comprehension ... I'd venture a guess that many like me would have a struggle understanding all the "Lawyerese" that is compiled in the manual
because I have never had difficulty comprehending what the MOCO is instructing and wanting its product owners to understand
Grand HDF Member
Joined: Aug 2020
Posts: 4,798
Likes: 5,889
From: Knoxville
I wasn't blaming him..simply trying to point out that the answers "Corporate" gave him were by the book, meaning already in his OM ..he was just double checking it all and better to be safe than sorry ... much wiser than some of the stories we hear about Owners just doing what a Parts or Service guy suggest & recommend and telling them it'll all just be fine and dandy, and believing that
Last edited by M Oclaf; Nov 15, 2023 at 02:05 AM.
Seasoned HDF Member
Joined: Feb 2008
Posts: 23,000
Likes: 11,441
The last run around with HD and EPA/FTC on warranty. Was really only about HD making it clear they had to better explain what their words meant. And to better train dealers to knock off the BS like if you don't use HD ol and lube It could void warranty.
HD had trained them well not come right out a say it but they said it in other ways. And they still try.
HD had trained them well not come right out a say it but they said it in other ways. And they still try.
Seasoned HDF Member
Joined: Jan 2011
Posts: 157,518
Likes: 57,069
From: Michigan 15 Minutes East Of Hell
Okee Dokee ... Between the Mothership and it's dealer network the ONE thing you/we can be sure of is that most/all of the time they aren't on the same page or even in the same book ... and that is a fact
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Seasoned HDF Member
Joined: Jan 2008
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From: State of Confusion
Thread Starter
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Road Warrior
Joined: Jul 2011
Posts: 1,630
Likes: 434
From: PA
I will eventually sign up with Discount Esp, They covered about 12K on my 15 CVO, bike had lots of Mods and they didn't blink, they covered my lifter failure which took out the oil pump and cam, they also covered the catastrophic failure where entire engine had to be rebuilt, Lifter work done at HD, Engine rebuild done at my Builder. Payout was Instant.