Shotgun suspension "issues"
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Stellar HDF Member
Joined: Aug 2011
Posts: 3,158
Likes: 68
From: Martinsburg, WV
Ouch. Hoping I don't have two weeks of a torn down bike sitting in my garage. I'm guessing after the second there's no we send you one - send yours back type deal.
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Stellar HDF Member
Joined: Aug 2011
Posts: 3,158
Likes: 68
From: Martinsburg, WV
Still have mine as well, but I figured why go through the trouble. If I really needed it, I would though.
A lot of problems on this thread
Frustrating to hear of the problems on this thread. We do ship out a good quantity every year and for the last 15 years. Quality is always improving and we try to address problems swiftly. Looks like your issue is not being dealt with to your satisfaction, so call me Monday and I'll try to expedite a replacement.JD
Thread Starter
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Stellar HDF Member
Joined: Aug 2011
Posts: 3,158
Likes: 68
From: Martinsburg, WV
Frustrating to hear of the problems on this thread. We do ship out a good quantity every year and for the last 15 years. Quality is always improving and we try to address problems swiftly. Looks like your issue is not being dealt with to your satisfaction, so call me Monday and I'll try to expedite a replacement.JD
Thread Starter
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Stellar HDF Member
Joined: Aug 2011
Posts: 3,158
Likes: 68
From: Martinsburg, WV
Got it back together. The rebuilt shocks seems to ride even better than the first time around.
HD by Will Kronk, on Flickr
HD by Will Kronk, on Flickr
Supporter
Joined: Jun 2012
Posts: 2,912
Likes: 73
From: Pittsburgh, PA
It was so minor that it would take about a week to drop 1/2", so I let it go.
Finally after having it in storage all winter I noticed it had leaked all the way down - so OK, maybe time to make a call...
Spoke with Jessica, I think (?) and she said they had a bad batch of check valves at some point and they'd be sending me out a new one.
It's located right on the outside of the shock body and could have been replaced in about two minutes with a 6" crescent wrench.
Later that day she called backed and said "never mind, we just shipped out a whole new unit."
This one hasn't budged, or lost even a tiny bit of air in the two years since... totally rock solid.
Road Warrior
Joined: Aug 2014
Posts: 1,612
Likes: 32
From: usa
This is just another way that JD and Jessica have been so helpful to me..
I lost the original adjustment instructions, if my indie ever gave em to me.
I called Jessica and she explained things very clearly... And said that if I had any
More questions please call immediately...
Then the next day she emailed and left voice mail to be sure things are good..
Like over the top service...
I wish they made more products just so I could get their service...
Oh yeah wait, there's more... Jessica sent me 2 T-shirts and brochures..
I kept one shirt and gave the rest to my indie..
Awesome
I lost the original adjustment instructions, if my indie ever gave em to me.
I called Jessica and she explained things very clearly... And said that if I had any
More questions please call immediately...
Then the next day she emailed and left voice mail to be sure things are good..
Like over the top service...
I wish they made more products just so I could get their service...
Oh yeah wait, there's more... Jessica sent me 2 T-shirts and brochures..
I kept one shirt and gave the rest to my indie..
Awesome
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Supporter
Joined: Jun 2012
Posts: 2,912
Likes: 73
From: Pittsburgh, PA
When I found out they were printing t-shirts I fired off an e-mail asking about price and how to order.
A couple of days later [2] showed up on my doorstep.
Who does that?
Road Warrior
Joined: Oct 2010
Posts: 1,775
Likes: 14
From: Northern Colorado
Gotta put my 2 cents in, JD and Jessica are a PRIME EXAMPLE of what Customer service is supposed to be. I've dealt with just about every company out there in the past 15 years, from my first build to this last one.
Some companies hire people that just don't care about their job, much less about you. Jessica has gone above and beyond for me on several occasions. Shotgun shock is the ONLY product that I will put on any softail that I build. PERIOD.
Sorry for the hack, just had to give a shout out to JD and Jessica for their TOP NOTCH CUSTOMER SERVICE. Keep it up guys.
Some companies hire people that just don't care about their job, much less about you. Jessica has gone above and beyond for me on several occasions. Shotgun shock is the ONLY product that I will put on any softail that I build. PERIOD.
Sorry for the hack, just had to give a shout out to JD and Jessica for their TOP NOTCH CUSTOMER SERVICE. Keep it up guys.