Fender Scrape
Thread Starter
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Road Master
Joined: Mar 2005
Posts: 1,200
Likes: 5
From: Currently the pig country of Arkansas
RE: Fender Scrape
Thanks for all of the replies...
Yes, everything looks to be in place and nothing is bent, twisted, loose, or otherwise the obvious reason why this rubbing is taking place. It wasn't there when I picked up the bike, but developed over the 8,000 miles I've put on it in 6 months. When you push down on the bars and compress the front struts while watching it -- it gets close, but doesn't touch. I can only think there is a vibration in the chrome fork cover during hard braking which is causing the problem. Yet it is as tight as it could be.
Here is the latest... Service manager sent the pics of the fender/strut to HD and they called him back and said it isn't covered by the warranty. It was right at closing time for HD when I called them yesterday, but I got the same results. The guy who makes the final warranty decisions was already gone for the day, so I'm expecting another call back from them today.
Am I off base here with my gripe? Since the bike has never been in an accident or even dropped, I say it is a factory fit & finish issue is causing the problem. I've still got 18 months of warranty left and HD is saying they don't want to honor it.
Like I told the HD guy on the phone... "If you guys don't back up your warranty I guess my first Harley just changed into my last Harley..."
Edmo
Yes, everything looks to be in place and nothing is bent, twisted, loose, or otherwise the obvious reason why this rubbing is taking place. It wasn't there when I picked up the bike, but developed over the 8,000 miles I've put on it in 6 months. When you push down on the bars and compress the front struts while watching it -- it gets close, but doesn't touch. I can only think there is a vibration in the chrome fork cover during hard braking which is causing the problem. Yet it is as tight as it could be.
Here is the latest... Service manager sent the pics of the fender/strut to HD and they called him back and said it isn't covered by the warranty. It was right at closing time for HD when I called them yesterday, but I got the same results. The guy who makes the final warranty decisions was already gone for the day, so I'm expecting another call back from them today.
Am I off base here with my gripe? Since the bike has never been in an accident or even dropped, I say it is a factory fit & finish issue is causing the problem. I've still got 18 months of warranty left and HD is saying they don't want to honor it.
Like I told the HD guy on the phone... "If you guys don't back up your warranty I guess my first Harley just changed into my last Harley..."
Edmo
Cruiser
Joined: Jan 2006
Posts: 233
Likes: 0
RE: Fender Scrape
I would not give up on this. If this is not covered what is? If HD operates like this you will not be the only one thinking different brand on the next bike purchase. What a load of crap. Ask them what caused it and then ask who's fault is it? This is a no brainer, it is HD responsibility to fix. [:@] I guess on a 20K bike the body parts are not covered....
Thread Starter
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Road Master
Joined: Mar 2005
Posts: 1,200
Likes: 5
From: Currently the pig country of Arkansas
RE: Fender Scrape
Final call from HD... According to Debra at HD customer service, this is not covered... Welcome to the world of false warranties and coverage...
Edmo
Edmo
Cruiser
Joined: Jan 2006
Posts: 233
Likes: 0
RE: Fender Scrape
What is their reason for not covering it? They have to tell you why. I cannot believe under a new warranty body damage due to poor design is not covered. It is not happening to anyone else. That is total BS! DO NOT go away, as that is what they are hoping for. This would drive me away from MOCO unless there is more to the story then I know. Can you say Chicken Shi%![:@]
Thread Starter
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Road Master
Joined: Mar 2005
Posts: 1,200
Likes: 5
From: Currently the pig country of Arkansas
RE: Fender Scrape
What is their reason for not covering it? They have to tell you why. I cannot believe under a new warranty body damage due to poor design is not covered.
Bottom line, if you read your warranty info in the back of the owner's manual the alignment issue which caused this problem should be covered. It is now more the principle of the issue, so I'm going to press the BS button. Hopefully they will recognize their mistake and make good.
HD is a Better Business Bureau member, so I filed a claim against them... I'm not sure what that will do in itself, but it is a start. At least this incident will be documented with someone besides Me/HD if I decide to get a lawyer involved...
OBTW, I was looking at a Sportster for my wife this spring/summer, but after this taste of HD "customer service" they can keep their overpriced, non-warranty bikes. I'm going metric. Maybe the other guys will stand behind their product...
Edmo
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Road Master
Joined: Jan 2006
Posts: 1,192
Likes: 4
From: Columbus, OH
RE: Fender Scrape
Have you ever used tie down straps on the bike with the front forks compressed. That may have been where this came from. If the fork was compressed while bounceing around, or one tie down was tighter than the other causing it to pull to one side it could easily scrape it like you have shown. Just a thought.
Road Master
Joined: Jan 2006
Posts: 1,192
Likes: 4
From: Columbus, OH
RE: Fender Scrape
Another thought, stand the bike up straight on tie it down to compress the forks and see if you have equal space on each side, that will tell you if it's a fit and finish problem.