What would you have done?
Road Captain
Joined: Feb 2009
Posts: 650
Likes: 1
From: Wisconsin
If the bike was old and scratched to begin with you might let it pass or ask for a discount, but if they damaged the bike, they should offer to repair the damage. It's just good business so you shouldn't feel bad about it.
I just painted my stairway and a delivery guy put a six inch gash in the drywall. A week ealier I would have blown it off, but now I would have to mud it and re-paint, so I'm out time and materials. They agreeed to pay, as they should, no problem.
I just painted my stairway and a delivery guy put a six inch gash in the drywall. A week ealier I would have blown it off, but now I would have to mud it and re-paint, so I'm out time and materials. They agreeed to pay, as they should, no problem.
Outstanding HDF Member
Joined: May 2008
Posts: 2,359
Likes: 2
Sponge Bob, thats so yesterday, I strut my chit with a Dora packback... If you want to be funny get updated chit mon..
Cruiser
Joined: Apr 2008
Posts: 147
Likes: 0
From: Sacramento, CA
Bring the bike to it's original condition, if that means buying you new shields or whatever that might be, or discount the cost of the shields out of the final price, I'm a business owner, and I'll be a lair if I told you I or any of my employees have never messed up, but the whole idea is to make the customer whole.
Road Master
Joined: Jan 2007
Posts: 861
Likes: 3
From: trivoli illinois
joewhat, my bad. i cant keep up with whats new with 4 grandkids (5th on the way). and not even fifty yet.....gettin close. steve
Road Master
Joined: Apr 2009
Posts: 1,205
Likes: 3
From: Mebane, NC
Sorry to hear about your bike. I am very particular about my bike too. It's got a few places on it and I'm sure it will get more. I had some work done on my bike at the stealership and when I picked it up I noticed a chip in my rear fender. The service manager insisted that if his guy did it he would have told him. I reminded him how particular I am and how I know every imperfection on my bike. When I talked to him the next time he agreed to replace the fender and was really good about the whole thing. About two weeks after the fender was replaced we were going on a trip and was loading the bikes in my buddies toy hauler. He was trying to rush and carelessly pulled the bundle of ratchet straps out of my bag and dropped one. It hit the fender and put a chip in it the size of a finger nail. Mam was I hot. He recognized his carelessness and apologized several times. He has also helped me several times in an attempt to make it up. If we ride our bikes things will happen at our hands and others. To me, it depends on the attitude. If the person is genuinely sorry and attempts rectify much can be forgiven. Did the guy apologize or in any way recognize his mistake? He should at least offer a sincere apology and some form of restitution. Hope it all works out.
Last edited by harleyheaven; Feb 26, 2010 at 08:45 PM.
Catch up man; it's Hello Kitty now....
Thread Starter
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Road Master
Joined: Sep 2008
Posts: 1,231
Likes: 0
From: FLORIDA
Well, they were not willing to do either of those. I will say this though, as pissed as I am that this happened it is a great product. I didn't have any intentions on getting the straps also but they are just so much thicker i decided to get them . My saddle bags didn't have the sagging problem yet but as we all know eventually it would happen with the heritage but it ain't going to happen now.
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Road Warrior
Joined: Jul 2007
Posts: 1,308
Likes: 2
From: WA - The State
Well, they were not willing to do either of those. I will say this though, as pissed as I am that this happened it is a great product. I didn't have any intentions on getting the straps also but they are just so much thicker i decided to get them . My saddle bags didn't have the sagging problem yet but as we all know eventually it would happen with the heritage but it ain't going to happen now.
You might ask them again, and tell them you'd like to really get it rectified before you post pictures and your impression of their product and service on all the different forums you're on, since everyone knew you were getting them and have been asking for updates before they order.
Banned
Joined: Sep 2009
Posts: 7,580
Likes: 7
From: The Internet (& Dyer, Indiana)
I just reread the first post and realized that it wasn't at a Dealership.
It was at a booth in Daytona.
I still would have pushed the compensation issue, but the odds were against you there. Darn shame. I sure would avoid praising their product (even if you like it).
It was at a booth in Daytona.
I still would have pushed the compensation issue, but the odds were against you there. Darn shame. I sure would avoid praising their product (even if you like it).