I dealt with Sam (owner) there, now that's Customer Service and quality products.



Mimo.

 

100% agreed, Sam takes care of business like the true professional he is.

Drew

 

No need to do that now.....Gails took care of it. They ended up having to drill out the valve stem hole just under 1/8 inch bigger to get a tube stem to go through. Everything worked out good. NO CHARGE....
I actually took the wheel to 2 different shops today...1 HD dealer and 1 indy(looking for tubes)...both said to do the same thing as to drilling out the wheel. So i went back to Gails HD and they did just that. It strange how the rear wheel had different size valve stem holes than the front wheel. And yes they do!

Everythings (wheels) DONE!

 

Good to hear everything is taken care of, BLKnCHRME!

I appreciate everyone else's response to my question regarding the spokes as well...Thanks. I just don't get how DNA can advertise their spokes to run tubeless when so few are even capable. It is pretty much false advertising. Plus, if their customer service is that horrible, I can't see me going with them in the future.

 

Sorry but it's true DNA fashion. It's always a crap shoot and they are a crap company. You take a gamble anytime you order from them. I ordered a set of rotors from them couple years back and they didn't even fit right and it took forever to get it straightened out. I would never put my life in the hands of their wheels. That's just my opinion.

Sorry to threadjack.

 

I tried to post last night, but yeah, I had to drill my new wheel as well. Mine leaked, so without missing a beat, I pulled the tire back off, drilled it out, and installed the tube I had already bought in case it happened.

 

GREAT DUSTY2221!!! Now you say something! LOL ....I now blame my leak on you!!! JK!!!

Yea, well my wheel held air for 2 days then walked out one evening to a flat...Its kind of funny to me...because i was expecting it..you know a 50/50 chance...lol. Now if i was riden and it blew? Not so funny anymore...I would have been pissed at the dealer for that one, NOT DNA. Just because i told them to tube that wheel. As i've read about all the problems with DNA mommoth wheels having a slow leak.

I still beieve this to be a mammoth spoke wheel issue as my 80 regular spoke "tubeless" 21"x3" held the same air since day 1(yes with NO tube). And i had the wheel on my bike for over a year.

I still think its strange how DNA drills thier valve stem openings different on front and rear wheels. They need to remindy that nonsense...

And as for the customer service issues..I have none... because i got my set-up for a nice price. And everytime i've called them i've had 99% of my issues answered. Only thing they ansered me wrong to, was spacing mommoth wheels on a 09' Deluxe. They told me i could use my stock spacers of which, if you did...your wheel would be off.

Maybe thats the reason why i hear of guys running these wheels and having problems with running Avon 150 tires...hmmmm...your wheels spaced wrong fellas. Because my tire..Avon 150..works/fits perfectly. If i could remember correctly as per the dealer install...there was 0.5" difference from stock spacers to what is needed. The dealer cut me new spacers for front and rear.

 

Ha, sorry bro. Was trying to post from my phone and it just wouldn't work. I couldn't believe the stem was a different size either. Makes ZERO sense. I went ahead and had bought tubes just in case they leaked, and I'm glad I did. Although, I really would of like the peace of mind to just plug a hole on the side of the rd and keep on going...

 

Damit Needs Air

 

LOL...i don't think theres any plug in the world thats gonna plug a stretched 90/90/21 tire on a 3"+ wheel...sounds good though..once thats beeds popped theres a nice gap between the tire and wheel.