Rush Stands behind product!!
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Tourer
Joined: Sep 2006
Posts: 493
Likes: 19
From: USA
Rush Stands behind product!!
Well we always hear about bad experience we have with difference company on the forum. So I thought I would write about a good experience I had with the Rush company. A few months ago I ordered a full exhaust system from a dealer on e-bay. Well after I put the exhaust system on I notice the bottom heat shield was about 3" too short. I contacted the Rush company in Merrillville,IN and dealt with a company rep name Bob. I explain to Bob what I had and email him a picture of my heat shield. Later Bob contacted me back and said somehow I had got a mix match heat shields in my order and that he would send me a new one free of charge,but it will take him sometime to get one in. This rocked on for a couple of months and yesterday I received a brand new heat shield from Rush. I'm totally impressed and each time I contacted Rush their customer service was always very pleasant & professional. Thats just my experience with Rush!!!
RCMTY, I'm glad we could help you out. We stand behind our products and appreciate you working with us to resolve this issue. Feel free to contact me on the forum with any issues, but calling us is the best way to handle. I'll let Bob know everything worked out for you.
thanks,
Ryan
thanks,
Ryan
Great dealer to work with!
Ryan
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Grand HDF Member
Joined: Sep 2009
Posts: 4,626
Likes: 98
From: Lake of the Ozarks, Missouri
I also had a good experience with them. I bought a set of their slip-ons with a 2" baffle but it was too loud so I bought a 1.5 set but couldn't get the old set out. Contacted them and they replaced the entire set for me.
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Ultimate HDF Member
Joined: Nov 2007
Posts: 6,975
Likes: 12
From: NJ
I've been very impressed with the high level of customer service I've received from Rush. Refreshing to see that some companies still stand behind their products and go the extra mile for their customers.
Tourer
Joined: Nov 2010
Posts: 255
Likes: 2
From: Athens, AL
I've bought four sets of Rush pipes....nothing but great things to say about them...well designed....different sized baffles to taylor the sound to your specifics.... Catfish is great a customer service as well...