Wrong Size Big City Thunders ordered.
Wrong Size Big City Thunders ordered.
After speaking with them I was told I needed part #2003. These are for me Samson Sidewinders. So I placed the order and got them friday night. I had some time before the Football started today so I went to do the install. I took one pipe off and after trying to get the old baffle out which didn't happen i realized the the BCT was too small anyway. I guess these will be going on Ebay cuz they don't accept returns. Im pretty bummed.
Outstanding HDF Member
Joined: Jun 2009
Posts: 2,105
Likes: 1
From: Rowlett, Texas
I ordered the wrong ones too but the guy filling the order caught my mistake and called me to correct it. I used them until I went with full exhaust. They worked well for me. They wont exchange them for you?
Tourer
Joined: Nov 2011
Posts: 324
Likes: 1
From: USA
If they're the ones who gave you the wrong part number on the phone then it's their mistake (unless you gave them the wrong information). If it's their mistake they should not only exchange them but also cover the cost of return shipping.
Club Member
Joined: May 2007
Posts: 145,895
Likes: 821
From: 40 miles Northeast of Indy..
Think Ur putting the cart in front of the horse...
I just read their site and It says very plainly that they will exchange for wrong size if not damaged..
++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++++++
From their site.
Guarantee:
Our guarantee is limited to replacement or repair of defective parts up to 30 days from the date of purchase. This warranty does not cover damage caused by misuse, alteration, negligence or improper installation.
Shipping: All orders are shipped per agreement. All claims for damage or loss are to be made by the customer to the freight carrier.
Returns: Exchange only for incorrect size, no refunds.
All claims must be made within 30 days of shipping date and must have verbal or written authorization from Big City Thunder. No returns will be accepted without our authorization. A 20% handling fee will be charged to restock parts unless the return is a result of defective merchandise or an error on our part. Returns must be sent to us freight prepaid, absolutely NO packages will be accepted for return if shipped to us COD.
This info is from their site.
http://www.bigcitythunder.com/pages/...onditions.html
From their site also..
DUE TO THE FACT THAT PIPES AND STYLES WILL VARY EVEN WITH THE SAME MANUFACTURER PLEASE BE SURE TO MEASURE THE INSIDE AND OUTSIDE DIAMETER OF YOUR PIPES AS WELL AS THE OUTSIDE DIAMETER OF YOUR BAFFLE, PROVIDED YOU HAVE ONE, BEFORE CALLING OR E-MAILING; WE NEED THAT INFORMATION IN ORDER TO PROVIDE YOU WITH THE CORRECT PRODUCT.
Questions? ask us at questions@bigcitythunder.com!
So I'd think U could replace them with a phone call....
I just read their site and It says very plainly that they will exchange for wrong size if not damaged..
++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++++++
From their site.
Guarantee:
Our guarantee is limited to replacement or repair of defective parts up to 30 days from the date of purchase. This warranty does not cover damage caused by misuse, alteration, negligence or improper installation.
Shipping: All orders are shipped per agreement. All claims for damage or loss are to be made by the customer to the freight carrier.
Returns: Exchange only for incorrect size, no refunds.
All claims must be made within 30 days of shipping date and must have verbal or written authorization from Big City Thunder. No returns will be accepted without our authorization. A 20% handling fee will be charged to restock parts unless the return is a result of defective merchandise or an error on our part. Returns must be sent to us freight prepaid, absolutely NO packages will be accepted for return if shipped to us COD.
This info is from their site.
http://www.bigcitythunder.com/pages/...onditions.html
From their site also..
DUE TO THE FACT THAT PIPES AND STYLES WILL VARY EVEN WITH THE SAME MANUFACTURER PLEASE BE SURE TO MEASURE THE INSIDE AND OUTSIDE DIAMETER OF YOUR PIPES AS WELL AS THE OUTSIDE DIAMETER OF YOUR BAFFLE, PROVIDED YOU HAVE ONE, BEFORE CALLING OR E-MAILING; WE NEED THAT INFORMATION IN ORDER TO PROVIDE YOU WITH THE CORRECT PRODUCT.
Questions? ask us at questions@bigcitythunder.com!
So I'd think U could replace them with a phone call....
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