Softbrake=flakes
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Road Master
Joined: Apr 2012
Posts: 864
Likes: 1
From: Idahoe
Softbrake=flakes
Gettin very annoyed with these guys, I ordered my smooth tombstone on the 25th I was told they would have them the 29th from chrome, 29th comes they tell me they haven't shipped yet and it would be the following week. The following week comes I call, still haven't shipped. Than I'm told 14-15 I call and now they don't have the rubber gaskets and its gonna be another week. Worst part is the are a local company. Have a show this weekend and it would have been nice if they got there **** together. End rant
Road Warrior
Joined: Nov 2011
Posts: 1,855
Likes: 3
From: North Carolina
That's unfortunate and can understand your frustration. They were one of the better customer service oriented companies I dealt with back during my build. Sent out a replacement tombstone without question when there was a flaw in the chrome. Sucks they were out of stock and at the mercy of whoever does their chroming.
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Road Master
Joined: Apr 2012
Posts: 864
Likes: 1
From: Idahoe
I didn't know it was on back order till after I paid for it. Then they promised early the following week. They are only located about 20 mins from my house so I figured I could save on shipping. Oh well
stop bitching...things happen. be patient.
this also has nothing to do with being flakey.
I too have a tombstone on order and was personally emailed to let me know about the back order, it is what it is and I appreciate their communication.
softbrake is a quality small business...and they're the only one offering such a product.
...never understood posts like these, what's the point?
this also has nothing to do with being flakey.
I too have a tombstone on order and was personally emailed to let me know about the back order, it is what it is and I appreciate their communication.
softbrake is a quality small business...and they're the only one offering such a product.
...never understood posts like these, what's the point?
Just hang in there Pal, I know things can get you down when delivery dates get changed but it'll be worth the wait, great product & changes the view of the whole back end! One of my best mods! (even with it being a small one)
Thread Starter
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Road Master
Joined: Apr 2012
Posts: 864
Likes: 1
From: Idahoe
Honestly there communication sucks, and if they actually apologized I never would have posted this. But they don't seem to care
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Grand HDF Member
Joined: Jun 2009
Posts: 4,006
Likes: 1,240
From: On the Front Range, CO
I don't have much to offer other my two experiences with them on these exact products went well.
Things happen, and sometimes there are hold ups in production. How well they communicate is up to them. Perhaps they had several folks to make aware, and simply overlooked you. Mistakes happen.
It's just a brake light housing.
I've come to learn on this forum, there are a lot of perfect people out there, and apparently most of them ride Harleys.
Things happen, and sometimes there are hold ups in production. How well they communicate is up to them. Perhaps they had several folks to make aware, and simply overlooked you. Mistakes happen.
It's just a brake light housing.
I've come to learn on this forum, there are a lot of perfect people out there, and apparently most of them ride Harleys.
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Took 3 weeks to get my relocater kit, called them after 2 weeks they were strait to the point (nothing wrong with that) said when the goods get back from the chromer they would send it out which they did. You'll be so happy with how good it looks you'll quickly forget the wait 
