BR's Custom Bars work backlog???
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Joined: Jul 2011
Posts: 59
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From: SoCal
BR's Custom Bars work backlog???
They quoted 8 weeks for delivery, which is long to begin with. It's been 10 and they haven't even shipped yet. They're not answering the phone, don't answer emails in a timely manner, and the answering machine is full....customer service is slacking despite the rave reviews.
Anyone else having issues with BR?
Anyone else having issues with BR?
Road Warrior
Joined: Jun 2010
Posts: 1,829
Likes: 0
From: OC,NY
I waited about 3 months for my custom beach bars. But , I must say customer service communication and the finished product were all top notch. Bill (and I think) her name was Tracy were great to work with. Bill welded in my Exile internal throttle and made everything to my specs no problem. Nothing but good things from me about BR.
Outstanding HDF Member
Joined: Oct 2005
Posts: 2,035
Likes: 5
From: near Buffalo, NY
I've known Billy for years. He lives three miles from me.
Trust me, the guy is working his *** off to make bars. Every time I see him, he's dragging ***. Although it's not easy to hear, be patient. It'll be worth the wait.
I took almost a year to get my bars... The price of being a friend.
Trust me, the guy is working his *** off to make bars. Every time I see him, he's dragging ***. Although it's not easy to hear, be patient. It'll be worth the wait.
I took almost a year to get my bars... The price of being a friend.
Road Master
Joined: Dec 2011
Posts: 911
Likes: 9
From: colorado
I waited about 3 months for my custom beach bars. But , I must say customer service communication and the finished product were all top notch. Bill (and I think) her name was Tracy were great to work with. Bill welded in my Exile internal throttle and made everything to my specs no problem. Nothing but good things from me about BR.
Road Warrior
Joined: Jun 2010
Posts: 1,829
Likes: 0
From: OC,NY
Hey brother, how's it going ? Yeah I'm pretty much back to normal. Not 100 % but close.Thanks for asking. Been much more of a reader then poster lately. Hope everything is well with you.
Ultimate HDF Member
Joined: Mar 2008
Posts: 6,344
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From: my house
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Road Master
Joined: Apr 2008
Posts: 994
Likes: 12
From: Alberta
Mine were about 8 weeks. Be patient. I've found that everything custom is a bit of a wait but well worth it once you have it installed. Hang in there.
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