New Breakout - Deep scratch in tank.
Road Master
Joined: Dec 2010
Posts: 1,035
Likes: 14
From: Canadian in Germany
How deep is the scratch? Post a pic......
Thread Starter
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6th Gear
Joined: Apr 2014
Posts: 14
Likes: 0
From: Connecticut
Took a pic of the scratch and also one with the cap screwed on. I just noticed it, but it appears it does not screw on straight, and if tightened all the way, it will touch the tank. Maybe I do have an alignment issue?
Last edited by dmac936; Apr 17, 2014 at 03:42 PM.
Advanced
Joined: Jan 2014
Posts: 53
Likes: 6
From: Indiana
This is exactly how mine looked cap touching tank on one side threaded Bunge soldered in tank wrong they had to put new tank on bike warranty.
Road Captain
Joined: Jan 2010
Posts: 562
Likes: 3
From: Oklahoma City
I would suggest telling them to get you a new tank ordered, same color. You could continue to ride the bike as is until the new tank comes in. Once the new "painted" tank arrives it shoudn't take an hour to drive the bike in and have them make the swap. No way would I settle for a tank with a scratch on it, these bikes cost too much money for that. Stay after them.
Cruiser
Joined: Aug 2013
Posts: 203
Likes: 1
From: OCEANSIDE, CA
I would suggest telling them to get you a new tank ordered, same color. You could continue to ride the bike as is until the new tank comes in. Once the new "painted" tank arrives it shoudn't take an hour to drive the bike in and have them make the swap. No way would I settle for a tank with a scratch on it, these bikes cost too much money for that. Stay after them.
TOTALLY agree get them to get you a new tank. 
Cruiser
Joined: Sep 2013
Posts: 178
Likes: 0
From: N.E. PA
I would ask for a new tank also! HD is terrible with customer service in recent years. I had an issue a while back, (not related) and got thrown out of the dealership because they would not take care of the problem. HD customer service in Milwaukee tols me that there was nothing they could do, period. When I questioned why, the reply was that dealerships are independantly owned, and how they run their dealership was none of HD's doings. Even when I told them that the dealership literally threw me out of the building, he said all he can do is look into it. In the end, nothing was done to fix the problem, nothing was done at the dealership by Harley. Short of finding a major problem on your test ride, Harley don't stand behind much anymore. A really good dealership is all you can hope for when buying new.
6th Gear
Joined: Mar 2014
Posts: 13
Likes: 0
From: Amish Country
Newbie here who had the same problem with the cap coming off. At delivery the salesperson was showing me the bike and the thing wouldn't budge for her. I tried and nothing, service manager comes out and ditto. He get's a tech out with rubber gloves and finally it came off. Service manager said it was just put on way to tight. Took it home and still seemed lame. My solution was just to put on a Drag Specialties flush mount cap. Threads in the tank seem okay I just hated the cheap feel of the stock cap.
Scott
Scott
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Road Master
Joined: Aug 2008
Posts: 1,227
Likes: 30
From: FL
Your issue should be a warranty claim. I would request a new tank be ordered to replaced the defective one. I worked as a Service Manager for 5 years and know that they can work the warranty in your favor. Good Luck
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6th Gear
Joined: Apr 2014
Posts: 14
Likes: 0
From: Connecticut
Update
Just got back from the dealership. They had their detailer take a look at it to see if they could buff out the scratch. Detailer said it was way too deep to be repaired so they ordered me a new one under warrantee. Funny thing is, I bought a black flush mount cap while I was waiting, but the service manager told me it would take 3-4 weeks for the new tank to come in. I think I'm going to have them install the blackline console when they swap the tanks. Should i stick with the black cap or exchange it for a chrome one to keep some chrome on the tank?