Security "option"?
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Cruiser
Joined: May 2010
Posts: 155
Likes: 0
From: Stuart, Fl
Security "option"?
Did anyone happen to get security on their Sportster out the door? I saw it on the sticker (2011 883 Superlow), and my loan app and all took until after closing. By the time I was looking over the bike outside with the salesman, I saw there was no key fob, salesman said (after I already brought it up... he didn't mention it until I did) that there was a problem with the VIN and the security didn't come with the bike, the sticker was wrong.
I held firm and told him I wanted the security, he said he would talk to his boss today. So today he calls back and says they never put security on their 883's and offered me a $200 gift card (Security list price is $370). The way I see it, they're getting out of putting on a security system (key fob) for what amounts to less than $100 their cost.
Has anyone else had issues like this? People here at work are suggesting I return the bike if they won't put on the system. I think that's going a little far, but I hate being lied to and scammed (they made plenty of money off of me). What would you guys recommend?
I held firm and told him I wanted the security, he said he would talk to his boss today. So today he calls back and says they never put security on their 883's and offered me a $200 gift card (Security list price is $370). The way I see it, they're getting out of putting on a security system (key fob) for what amounts to less than $100 their cost.
Has anyone else had issues like this? People here at work are suggesting I return the bike if they won't put on the system. I think that's going a little far, but I hate being lied to and scammed (they made plenty of money off of me). What would you guys recommend?
Last edited by jstew; Oct 27, 2010 at 09:57 AM.
Road Master
Joined: Aug 2010
Posts: 1,039
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From: Central FL
During my research intothe Sportster line it was my understanding that the security system is not a standard option.
However, when I purchased mine down here from my dealer in Palm Bay, I made sure they understood that I wanted the security system installed and in the paperwork before I signed. I'm not sure what your options are after completing a transaction, but I would keep working with the dealer to see what you can work out. Maybe a free service and gift card, something around those lines.
Good Luck!
However, when I purchased mine down here from my dealer in Palm Bay, I made sure they understood that I wanted the security system installed and in the paperwork before I signed. I'm not sure what your options are after completing a transaction, but I would keep working with the dealer to see what you can work out. Maybe a free service and gift card, something around those lines.
Good Luck!
Intermediate
Joined: Oct 2009
Posts: 34
Likes: 0
From: Spring Hill, FL
I wouldn't get the security. It's not like the fob has a button to unlock the door.
You didn't pay for the security did you? There was just a sticker on the bike advertising it had it?
If you didn't pay for it I would take the gift card.
If you really want the security, I would stand firm, I'm sure they will make it right.
Both my fob's recently went dead, the one I use went dead so I went to get the spare and it was dead too. Took me a while to get the bike to let me enter the code (luckily I remembered what I set) and was only 5 min late to work that morning.
You didn't pay for the security did you? There was just a sticker on the bike advertising it had it?
If you didn't pay for it I would take the gift card.
If you really want the security, I would stand firm, I'm sure they will make it right.
Both my fob's recently went dead, the one I use went dead so I went to get the spare and it was dead too. Took me a while to get the bike to let me enter the code (luckily I remembered what I set) and was only 5 min late to work that morning.
Ultimate HDF Member
Joined: Feb 2006
Posts: 5,190
Likes: 5
From: Eastern Washington
If you and the dealer signed a contract saying the bike has security, then I would expect it to be on there. If they or you don't want to put it on, then the should be refunded the list price for it.
Road Master
Joined: Aug 2010
Posts: 1,039
Likes: 0
From: Central FL
Yeah that!! Look over your paperwork, If you have the paperwork stating that security is to be installed on the bike then I don't see how they could back out of it!
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Cruiser
Joined: May 2010
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From: Stuart, Fl
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Cruiser
Joined: May 2010
Posts: 155
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From: Stuart, Fl
Apparently I read the tag wrong. Went to the dealer and looked at the sticker, it was not what I thought. They still gave me a $200 gift card, said the tag was confusing and it should have been explained better. 
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Road Captain
Joined: Jul 2009
Posts: 743
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From: Cape Town
Howzit
That was nice of them,I'd use that voucher as part payment to get the ALARM/security,it's a great feature ,it can be a little annoying if you move the bike and you don't have the fob nearby,the... fob battery needs to be replaced every two years,the little battery costs a couple of bucks... buy a spare and tape it to the bottom of the seat tucked into the helmet padding.
