Nasty service department stories
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Tourer
Joined: Sep 2006
Posts: 422
Likes: 1
From: Northern NJ
RE: Nasty service department stories
but i didnt ask how to do it....i asked if the shock was gonna spring out hard if i remove it, and is it hard to get back on.....
i see you point to..... this is a very grey area..... i guess i didnt realise the complete scenario of the thing..... but i was definetly taken back......
He could have answerd me in a more professional way regardless of how many people ask...... remember the saying..............THE CUSTOMER IS ALWAYS RIGHT....lol....remember that one.......
service with a smile.....
i see you point to..... this is a very grey area..... i guess i didnt realise the complete scenario of the thing..... but i was definetly taken back......
He could have answerd me in a more professional way regardless of how many people ask...... remember the saying..............THE CUSTOMER IS ALWAYS RIGHT....lol....remember that one.......
service with a smile.....
Thread Starter
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Tourer
Joined: Sep 2006
Posts: 422
Likes: 1
From: Northern NJ
RE: Nasty service department stories
FELLAS..........................
I'M SORRY FOR THE CRAZINESS THAT I SEEMED TO CAUSE................I'M NOT YELLING ....I'M JUST TYPING IN CAPS.....
DIDNT MEAN TO START A WAR..... OBVIOUSLY, THIS IS A GRAY AREA.... AND I DIDNT REALISE THAT I PROBABLY PUT THIS GUY ON THE SPOT....
HE COULD HAVE JUST SIMPLY SAID TO ME.... HI JIM.... I DONT WANT TO BE RUDE OR ANYTHING, BUT I'M NOT REALLY ALLOWED TO TALK ABOUT SUCH THINGS AS INSTUCTIONS ON UPGRADING THE BIKE OR WORKING ON THE BIKE LIKE THAT........INSTEAD LIKE SOMEONE MENTIONED HE WAS ELUSIVE AND KEPT TURNING HIS BACK ON ME... LIKE....I DONT HAVE TIME FOR YOU..... SORRY...PAY ME AND I'LL TALK....LOL
NO BIGGY...LIVE AND LEARN.... I GUESS I JUST GOT MY FIRST LESSON AND THIS KIND OF STUFF.....
BUT THEN AGAIN..... ISN'T IT UNDER WARRENTY WHEN NEW.... WHAT IF I SAID THAT I WANTED TO TAKE OF THE SHOCK TO REPLACE IT IF IT WAS DAMAGED OR TO CHECK IT..... STILL UNDER WARRENTY RIGHT??? AND WOULD NOT COST ME ANY THING .....RIGHT????
DOES THIS CHANGE THINGS.... ? I DONT KNOW....
I'M NEW TO THIS WHOLE THING, AS FAR AS SPENDING SO MUCH TIME THINKING AND MODIFING THE BIKE..... I LOVE IT... ALL POINTS WELL TAKEN.... NO DISRESPECT TO ANY TECHS ON THE SITE....
LET US LET THIS ONE GO FOR NOW............
I'M SORRY FOR THE CRAZINESS THAT I SEEMED TO CAUSE................I'M NOT YELLING ....I'M JUST TYPING IN CAPS.....
DIDNT MEAN TO START A WAR..... OBVIOUSLY, THIS IS A GRAY AREA.... AND I DIDNT REALISE THAT I PROBABLY PUT THIS GUY ON THE SPOT....
HE COULD HAVE JUST SIMPLY SAID TO ME.... HI JIM.... I DONT WANT TO BE RUDE OR ANYTHING, BUT I'M NOT REALLY ALLOWED TO TALK ABOUT SUCH THINGS AS INSTUCTIONS ON UPGRADING THE BIKE OR WORKING ON THE BIKE LIKE THAT........INSTEAD LIKE SOMEONE MENTIONED HE WAS ELUSIVE AND KEPT TURNING HIS BACK ON ME... LIKE....I DONT HAVE TIME FOR YOU..... SORRY...PAY ME AND I'LL TALK....LOL
NO BIGGY...LIVE AND LEARN.... I GUESS I JUST GOT MY FIRST LESSON AND THIS KIND OF STUFF.....
BUT THEN AGAIN..... ISN'T IT UNDER WARRENTY WHEN NEW.... WHAT IF I SAID THAT I WANTED TO TAKE OF THE SHOCK TO REPLACE IT IF IT WAS DAMAGED OR TO CHECK IT..... STILL UNDER WARRENTY RIGHT??? AND WOULD NOT COST ME ANY THING .....RIGHT????
DOES THIS CHANGE THINGS.... ? I DONT KNOW....
I'M NEW TO THIS WHOLE THING, AS FAR AS SPENDING SO MUCH TIME THINKING AND MODIFING THE BIKE..... I LOVE IT... ALL POINTS WELL TAKEN.... NO DISRESPECT TO ANY TECHS ON THE SITE....
LET US LET THIS ONE GO FOR NOW............
Road Warrior
Joined: Oct 2006
Posts: 1,853
Likes: 21
From: central florida
RE: Nasty service department stories
ORIGINAL: 1garyh
I am not rude to people that come in and ask questions, I just am selective as to how much information I give them.
The difference? This is a forum where we can exchange knowledge freely as we will. But the question was asked to a local shop, and to a specific technician who could not anonymously decide weather to answer or not. He was put on the spot and decided not to give out the information and therefore perceived as rude. In this forum we all have that choice to share as we want. I don't make my living working on Harleys and will freely share any information that may help anyone here. But I will not ask nor expect the local Harley mechanics to divulge the knowledge that puts groceries on their table. I don't ask my stock broker for free information or advice, because that is what he is paid to do.
There is a definite difference. Had drummer66 asked the question on this forum then the replies that he received would have probably been informed and as good as at the dealership. It's just my opinion that when you put someone on the spot like that, don't walk away and dis them for not giving an answer...... you have put them in a no win situation.
I'm done.
ORIGINAL: aceospades
i dont know if you are referring to me in your reply..but heres the deal..im dont and have not asked any mechanics how to fix something without paying them..i do all my own work on my motorcycle,my cars,my house and my computers..this forum is here to offer help to one another with motorcycle knowledge..so what you guys are saying is that you are mechanics and you are here offering up help or seeking help with your bikes..now do i owe you money for any help in the past or do you owe me? basically what I'm saying is that if someone asked a simple question like drummer66 asked(at your garage) you would have been rude and turned him down,but if he asked the simple question here on the forum you would be willing to give him an answer in a friendly manner? can someone explain the difference to me.. please
ORIGINAL: 1garyh
One other thing. If you want to do your own mechanical work, then great.....I applaud you, and when you make a mistake and it cost's you money to fix, you will understand that education costs. Thats what we are talking about. We have already paid our dues. We know what not to do and when not to do it, but we learned by our mistakes in a lot of cases. And it cost us as a result.
Okay, I'm stepping off my soap box. This topic just hit a nerve.
One other thing. If you want to do your own mechanical work, then great.....I applaud you, and when you make a mistake and it cost's you money to fix, you will understand that education costs. Thats what we are talking about. We have already paid our dues. We know what not to do and when not to do it, but we learned by our mistakes in a lot of cases. And it cost us as a result.
Okay, I'm stepping off my soap box. This topic just hit a nerve.
I am not rude to people that come in and ask questions, I just am selective as to how much information I give them.
The difference? This is a forum where we can exchange knowledge freely as we will. But the question was asked to a local shop, and to a specific technician who could not anonymously decide weather to answer or not. He was put on the spot and decided not to give out the information and therefore perceived as rude. In this forum we all have that choice to share as we want. I don't make my living working on Harleys and will freely share any information that may help anyone here. But I will not ask nor expect the local Harley mechanics to divulge the knowledge that puts groceries on their table. I don't ask my stock broker for free information or advice, because that is what he is paid to do.
There is a definite difference. Had drummer66 asked the question on this forum then the replies that he received would have probably been informed and as good as at the dealership. It's just my opinion that when you put someone on the spot like that, don't walk away and dis them for not giving an answer...... you have put them in a no win situation.
I'm done.
Ultimate HDF Member
Joined: Jul 2006
Posts: 6,478
Likes: 12
From: Nashville, TN
RE: Nasty service department stories
I think the dealership should be looked at in totality. I've never done this, but, if I'm buying expensive HD parts from the stealer, and I have a quick question about the install, I think the tech's should answer the question. If I had to buy the expensive HD parts and pay $75 an hour for the install, I probably just wouldn't buy the parts to begin with.
Thankfully, my local dealer understands this, most of the guys (a one very knowledble lady) in the accessories and parts dept can answer most questions, without getting into the service dept.
Thankfully, my local dealer understands this, most of the guys (a one very knowledble lady) in the accessories and parts dept can answer most questions, without getting into the service dept.
Road Warrior
Joined: Oct 2006
Posts: 1,853
Likes: 21
From: central florida
RE: Nasty service department stories
ORIGINAL: SportyPig
OH, I forgot....Do invest in the Service Manual, and don't waste the mechanics time.
OH, I forgot....Do invest in the Service Manual, and don't waste the mechanics time.
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Cruiser
Joined: Aug 2006
Posts: 226
Likes: 0
From: Lancaster, PA
RE: Nasty service department stories
As a safety engineer I field questions from people about radon, carbon monoxide, and residue after a small computer fire. I am always willing to assist them with information and even lend out sound level meters and carbon monoxide detectors. I do see however, the difference when it comes to a mechanic. I'm salaried so I'm getting paid no matter if I'm working for the company or giving advice to an employee about safety issues at home. A "smart" service manager would determine if these customer consults pay off in the long run. Someone comes in with a question, document it. Name of the person, time it took. The bean counters would love it because now this time is tracked and can be counted against an account. The end of the year, compare the names of customers who came in for info against customers who bought bikes, parts, and service. Are these customers coming back and adding to the bottom line? Are they spending more than our average customer? Maybe it is a waste of time and money or maybe it creates more sales. The only way to find out is to measure it.
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