not a happy customer
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Joined: Jan 2006
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not a happy customer
Who can I contact to vent about a local dealer, is there a main office in Milwaukee? this dealer drives me crazy, to get satisfaction I have to act like an idot and make a scene in showroom. I don't ask for much just work with me, when I was buying the bike I was treated like a king, now i'm just a number. They could care less about me, I was thinking of trading in for a newer model, trying to haggle a decent price when the salesman says, this is the price either you buy it today or someone will tomorrow, thats just 1 of the incidents at this dealer. Their service dept. stinks flat out lied to me. I'm ready to sell all my harley's and get into classic cars. Thanks for listening.
Tourer
Joined: Aug 2006
Posts: 277
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From: Michigan
RE: not a happy customer
You feel like a number now ... wait till you have to sit on hold for Milwaukee "Customer Service" for 20 minutes then be told "operator busy ... leave a message".
I hate my first dealer and took it to another one in the area and do business with him now. Good luck!
I hate my first dealer and took it to another one in the area and do business with him now. Good luck!
Road Captain
Joined: Oct 2006
Posts: 503
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RE: not a happy customer
Allot of the problems with Harley Davidson and the Dealers is that Harley Davidson doesn't care how the dealers treat you; they are affiliated to the Main office only by the name brand they pay a franchise fee but do not have rules like regular franchises(i.e. McDonald’s, subway, etc…). Every dealership is independently owned. Aside from making sure they know where to deliver the bikes Harley Davidson does not police or even interfere with the way each dealership does business. This is well known by every employee who works for Harley; hell some dealership don’t even honor the employee purchase program or the employee discounts at all. Response from management is a big “Oh Well” go to another dealer. Sure Milwaukee will take your complaint and 86 it as soon as you’re off the phone.
Road Warrior
Joined: Sep 2006
Posts: 1,681
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RE: not a happy customer
man im startin to be happy that i got a bike out of warranty, so i dont ever have to take my bike to a dealership. First time i went in was just to buy a battery cover and medallion for my gas cap. There were about 10 guys standing around doing nothing, yet no one would help me ring up my purchase. I went over to a lady at a cashier, she pointed to the other 10 guys and said "one of them will help you", then she went back to reading her book. I finally called out and said "okay, so how do i buy this stuff?" to everyone before somone slowly walked over to ring me up. The phone rang, he picked it up and proceeded to make me wait im not kidding you 20 minutes before he got back to me to finally ring me up. Not one other customer in the the whole shop either. I cant even imagine what the attitude would be like if i brought my bike in that was having problems. Sorry this doesnt help you any, but i hope someone does something needs to happen to wake these bastards up.
Tourer
Joined: Aug 2006
Posts: 277
Likes: 0
From: Michigan
RE: not a happy customer
Problem is their having one of the best sales years ever ... ain't gonna fix what ain't broke.
But their ARE good dealers out there, at least some good people at the dealership. man, in your case I woulda waited long enough for the jerk to ring you up then say "hold on I gotta make a call" ... and leave!
Sorry ggold, we aren't make this any better are we. Please give Harleys a chance ... I won't wave at an old car
But their ARE good dealers out there, at least some good people at the dealership. man, in your case I woulda waited long enough for the jerk to ring you up then say "hold on I gotta make a call" ... and leave!
Sorry ggold, we aren't make this any better are we. Please give Harleys a chance ... I won't wave at an old car
Novice
Joined: Oct 2006
Posts: 15
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RE: not a happy customer
ORIGINAL: saltlick
The phone rang, he picked it up and proceeded to make me wait im not kidding you 20 minutes before he got back to me to finally ring me up. Not one other customer in the the whole shop either.
The phone rang, he picked it up and proceeded to make me wait im not kidding you 20 minutes before he got back to me to finally ring me up. Not one other customer in the the whole shop either.
Tourer
Joined: Aug 2006
Posts: 277
Likes: 0
From: Michigan
RE: not a happy customer
ORIGINAL: bmcdonau
I don't mind the sales person answering the phone, but it always seems the potential customer on the phone gets more respect than the actual customer in the showroom. They should put the person on hold until they are through with me. I've actually reached over the counter and hung up for them a couple of times.
I don't mind the sales person answering the phone, but it always seems the potential customer on the phone gets more respect than the actual customer in the showroom. They should put the person on hold until they are through with me. I've actually reached over the counter and hung up for them a couple of times.
Now that's funny! Your my hero for the day!
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Cruiser
Joined: Apr 2006
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RE: not a happy customer
i don't know about any where else but here in st louis all dealers have to conform to Harley davidson on how the dealer ship looks the way it is set up and how many square feet they have before Harley will even ship any bikes to the dealer. Harley caused the oldest and best dealer to get out of selling harleys here when they started doing that. they where Widman Harley davidson. they where a great loss and missed here around st louis. cause the location he was at was way to small for harley. widman did buy a peace of property but never followed through in building a new dealership. so yes harley davidson can force a dealer to do what is needed of them or no new bikes will be shipped to them. they even inspect the dealers here a few times each year.
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Road Master
Joined: Aug 2006
Posts: 756
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From: MN
RE: not a happy customer
ORIGINAL: ggold
Who can I contact to vent about a local dealer, is there a main office in Milwaukee? this dealer drives me crazy, to get satisfaction I have to act like an idot and make a scene in showroom. I don't ask for much just work with me, when I was buying the bike I was treated like a king, now i'm just a number. They could care less about me, I was thinking of trading in for a newer model, trying to haggle a decent price when the salesman says, this is the price either you buy it today or someone will tomorrow, thats just 1 of the incidents at this dealer. Their service dept. stinks flat out lied to me. I'm ready to sell all my harley's and get into classic cars. Thanks for listening.
Who can I contact to vent about a local dealer, is there a main office in Milwaukee? this dealer drives me crazy, to get satisfaction I have to act like an idot and make a scene in showroom. I don't ask for much just work with me, when I was buying the bike I was treated like a king, now i'm just a number. They could care less about me, I was thinking of trading in for a newer model, trying to haggle a decent price when the salesman says, this is the price either you buy it today or someone will tomorrow, thats just 1 of the incidents at this dealer. Their service dept. stinks flat out lied to me. I'm ready to sell all my harley's and get into classic cars. Thanks for listening.
Road Captain
Joined: Oct 2006
Posts: 503
Likes: 0
From:
RE: not a happy customer
i don't know about any where else but here in st louis all dealers have to conform to Harley davidson on how the dealer ship looks the way it is set up and how many square feet they have before Harley will even ship any bikes to the dealer. Harley caused the oldest and best dealer to get out of selling harleys here when they started doing that. they where Widman Harley davidson. they where a great loss and missed here around st louis. cause the location he was at was way to small for harley. widman did buy a peace of property but never followed through in building a new dealership. so yes harley davidson can force a dealer to do what is needed of them or no new bikes will be shipped to them. they even inspect the dealers here a few times each year.