Exhaust RANT
Road Master
Joined: Oct 2010
Posts: 958
Likes: 0
From: Hartford, WI
What made the Thunderheader better than the RB Racing and the D&D unit?
Outstanding HDF Member
Joined: Apr 2009
Posts: 2,705
Likes: 2
From: D.C.
I always tell customers if you want an RB racing exhaust you need to order it now so that you will have it for spring. They are very slow but they have a nice product. But my question to you is if you had heard from others it would take a long time why are you surprised that it is taking a longtime?
The lady who answered the phone is one of the owners BTW.
The lady who answered the phone is one of the owners BTW.
I'm sorry but that doesn't make it right. I would be equally pissed and the fact that the lady on the phone is one of the owners, that would give me even less incentive to do business with them. That is just plain bad customer service and is not acceptable. Her response was just completely inappropriate and unprofessional.
Tourer
Joined: Jan 2009
Posts: 253
Likes: 0
From: Houston
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Elite HDF Member
Joined: May 2009
Posts: 4,904
Likes: 9
From: Streetsboro, Oh
Sorry to hear about the bad luck and you have every right to be upset. I work in customer service and on the phone all day and I understand that people can be a huge PITA, btu I always try to be nice to them, when I get off the phone I run my mouth to my co-workers LOL!, but never on the phone. I'm gald you spent your money at a differant place.
Cruiser
Joined: Jun 2011
Posts: 104
Likes: 0
From: st.louis
Could not agree more. I understand that a small independent is probably going to take a little longer. But, these people also need to remember that without the customer, they cease to exist. Therefore, customer service should be as important as quality work. We live in a digital world and this particular company has already lost potential business because of a bad experience. I have been waiting for a set of handlebars since early November. Good thing it is cold here in st.louis. One last thing. Pujols can suck it.