Feb 13, 2015, 12:23 PM
Last edit by: IB Advertising
Are you trying to contact Corbin? Forum members suggest:
Read the full discussion below to find out what people are saying about Corbin.
Read the full discussion below to find out what people are saying about Corbin.
Anyone know the secret
Their CS is not very good.
Their product is top notch.
Their LEATHER (why in the world would anyone order vinyl seating surfaces is beyond me) seats take a minute to break in, and don't feel as "comfy" as others when you first drop your hind end on one....
But after 700 miles, I can get off mine, and feel like I've ridden 100 miles. Drop my crap in the room, and I'm ready to ride to dinner.
I agree that in this day and age, a company should be WAY better and answering the phone and emails.
Their product is top notch.
Their LEATHER (why in the world would anyone order vinyl seating surfaces is beyond me) seats take a minute to break in, and don't feel as "comfy" as others when you first drop your hind end on one....
But after 700 miles, I can get off mine, and feel like I've ridden 100 miles. Drop my crap in the room, and I'm ready to ride to dinner.
I agree that in this day and age, a company should be WAY better and answering the phone and emails.
Road Master
Joined: Feb 2005
Posts: 822
Likes: 61
From: Northern Kentucky
Your letter has worked because after reading it and the other posts in this thread I have decided agains purchasing a Corbin seat. The last thing I need is another company who doesn't want my business only my money.
Regards;
Bill
Regards;
Bill
I made a promise to Mike Corbin to share my experience with other riders:
I bought a premium priced seat, it was hard as hell- butt numbing in 40 minutes.
I called, they said "no problem" it'll break in, give it 6 months.
No positive result, I called back...they said "too late" nothing they will do for me.
Shortly afterward I noticed the vinyl covering they selected and installed was cracking- they said it's my fault for sun exposure.
I explain the only time their seat is in the sun, it is shaded by my body....
They declined to do anything about it.
I wrote Mike Corbin a letter laying this all out and didn't receive a response.
I do make good on my promise to share the experience; a.) with their product b.) with their after-sale care.
Mike
I bought a premium priced seat, it was hard as hell- butt numbing in 40 minutes.
I called, they said "no problem" it'll break in, give it 6 months.
No positive result, I called back...they said "too late" nothing they will do for me.
Shortly afterward I noticed the vinyl covering they selected and installed was cracking- they said it's my fault for sun exposure.
I explain the only time their seat is in the sun, it is shaded by my body....
They declined to do anything about it.
I wrote Mike Corbin a letter laying this all out and didn't receive a response.
I do make good on my promise to share the experience; a.) with their product b.) with their after-sale care.
Mike
Former Sponsor
Joined: Aug 2005
Posts: 10,968
Likes: 54
Call. I emailed and waited a few days and then called. The next day after I called they emailed back. They were very helpful with a seat I bought used and even shipped one of their mounting points for free.
Ultimate HDF Member
Joined: Feb 2010
Posts: 8,039
Likes: 1,305
From: Jayhawk Country
Just another case of lack of communication skills. Why is everyone so afraid to pick up the phone and call? It's a lot easier to ignore an e-mail than it is to ignore a phone call. I have had one experience with Corbin and it was positive. I picked up the phone and ordered a seat from them for my wife's Drifter. I paid for it and they shipped it to me. It wasn't really that difficult. A lot of things can happen to an e-mail, kinda hard to lose a phone conversation.
Road Warrior
Joined: Apr 2011
Posts: 1,596
Likes: 9
From: Cherokee Co. Georgia
I am in the process of deciding on a new solo seat & driver backrest for my 13SERK. I was leaning towards the Corbin Classic solo. Mikes post has definitely got me remembering what great customer service I have always gotten with Mustang. I have nothing but good things to say about them. HMMMM,,,,,,,
Ultimate HDF Member
Joined: Feb 2010
Posts: 8,039
Likes: 1,305
From: Jayhawk Country
I am in the process of deciding on a new solo seat & driver backrest for my 13SERK. I was leaning towards the Corbin Classic solo. Mikes post has definitely got me remembering what great customer service I have always gotten with Mustang. I have nothing but good things to say about them. HMMMM,,,,,,,
Tourer
Joined: Apr 2009
Posts: 317
Likes: 1
From: Syracuse, NY
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Advanced
Joined: Oct 2012
Posts: 61
Likes: 2
From: boston
I was just about to spend a lot of my hard earned cash on a corbin seat but customer service means a lot to me. Going to take a look at the mustang.
Road Warrior
Joined: Mar 2010
Posts: 1,290
Likes: 7
From: D/FW Texas
I've got 2 different styles of Corbin solo seats, both which I've bought used. One is a high dollor heated version. My dealing with their CS dept was I wanted to buy the wiring pigtail adapter to plug their harness into my Electraglide aux power port. CS told me they did indeed have such pigtail, but they wouldn't sell it to me unless I could provide them the receipt from buying the seat new from them.
Last edited by SeaZund; Jan 12, 2015 at 10:51 PM.