Mine did this 2 months ago. Would just go blank. Volume was only thing that worked using thumb control. I tapped on the right side of screen and it would boot up. Dealer couldn't find problem as it's worked since

 

Let the dealer work it, document it, and then after he fixes it, then ride it around the dealership area (10/15 miles so you can return if issue reappears). Start it and shut down the bike several times before leaving the dealers area, bump or two etc. If it works, great if not you can bring it right back and he can order a new system.

May just be a loose or bad connector.

 

My 15 does it. You can wait a minute with everything off and try again, most time it works. A few times I rode home from work with a blank screen and no tunes and it really burned my ***...

 

I'd wait till it does it again - ride it to the dealership and let them see the blank screen before shutting it off so they can see the problem and then do what he said. Sorry to hear the problem on a new ride..

 

I wished that the infotainment center was an option when you got the bike.

 

The mention of lower power is a good point. Many cars/automobiles these days do funny stuff when the battery starts to go bad, or the charging system cuts out. All the computer controlled stuff is finicky to low or poor power supply.

 

I've been good about keeping current on the software updates. The last two versions seemed to cause the system to be less stable. I experienced EXACTLY the same symptoms you describe and lived with it, hoping for yet another update to fix the problem. The dealer where I bought the bike (Ft. Thunder, Moore, OK) basically said, "oh well" and were unable to figure anything out.

I finally had enough of it and went to the *other* dealership in the Oklahoma City are (Harley World). A technician named James suggested that we do a *hard-boot*. He used a specific combination of concurrent button pushes, which caused the system to go into a hard-reboot. I've ridden the bike now for about 1000 miles since this hard-reboot and I have yet to have the problem occur again. The only downside was that I lost all my presets in my radio and GPS. But, that was easy enough to reprogram. BTW - the reboot retained the latest version of the software update, so there was no need to go back and reload.

I'm a happy camper now (so far). Check with your dealer and get them to do this hard-reboot and perhaps your problems will disappear too. You might be able to do a search and find the procedure to do it yourself.


Good luck!

Steve

 

To enter the service menu:

1) Turn ignition off and wait 15 seconds
2) Press and hold power/mute button. Turn ignition to accessory.
3) Continue to press power button for 2 seconds after warning screen is displayed.
4) Release power/mute button and accept warning

The service menu will display the following options:

1) DTCS
2) Audio a) EG (serves no purpose) b) Speaker test(s)
3) Display (test the LCD display briteness and color consistency)
4) Key input (test the faceplate hard keys, handlebar switches, and passenger controls)
4) Component menus (XM and Satellite Digital Audio Radio Service)
a) Module version-displays the XM versions
b) Subscription info
c) Signal status
d) XM antenna state (unsupported, detected, not detected, short, and unknown)
e) Tone generation (allows for generating left or right audio tone generated by the xm
module)
f) Navigation setting (no diagnostic value)
g) GPS status (displays a graphical representation of GPS satellite position&signal strength)
H) Tuner-displays the current frequency, signal strength, RDS/RBDS info for each tuner.
If the signal is unavailabe or out of range, the display may show dashes instead of a
value.
I) Compass indicates current direction
5) Version information (sub menus show navigation and database versions but offer no diagnostic
help.
6) Reset
a) Precalibration reset-restores factory settings-recommended when there are no problems or
DTCS..
b) Post calibration save-Archives customer settings after post calibration reset
c) Post calibration reset-Resets radio default settings and restores customer data stored in
post calibration save
d) Privacy reset-clears private data (phone pairing, phone #'s, presets, navi history)
7) Touchscreen Calibration 6.5 only
Calibrate the touchscreen by pressing the center of the displayed target. The target moves
to a new location on the screen after each press for a total of 3 presses. Press accept
for the calibration to update.

When it is needed I use 6 a
I have used this about 6 times so far on my 14

 

There is a setting you go in to change it. Every time there is a weather alert, your radio will automatically switch channel so that you can hear it. Can't remember how to get to it, but that's what it is. Its in the manual someplace.

 

That's a bit harsh...show me a man made product that doesn't **** up and I'll call you a liar!