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Used them many times without issue. Returns a lot of places are a bitch and they list their policy on the website. I think they order from MOCO when you place your order, they receive and ship to you. If size matters, go to the dealer, try it on for size and go order it online and wait. Not very nice, but....
shipping takes a little while other than that no problems for me I try to do mods in the winter so no rush. If I'm in a rush I go to the local dealer and pay the want it now price
I have had great luck with them to include good service and also recommend Board Tracker HD if you have time to wait for a discount. http://www.boardtrackerharleyonline.com/
About the same experience as most. I ordered all the parts to do the detachables and my luggage rack and other then a little longer ship time, a week or so I was very pleased. It was a winter project so I was in no hurry anyway.
As F15 mentioned, I just ordered an air cleaner through board tracker for the first time, interested so see how long that takes as the state clearly they don't ship very quickly.
Their return process is a HUGE pain in the ***, and ONLY gets you store credit minus a heavy re-stock fee.
Plus they still take a while to ship. To me that is the cost of saving some money.
For the $17 savings you are looking at from Surdyke, I would just buy it from the dealer. Consider it your "I want it now" fee.
I would not even consider a 17$ jacket savings online. too many dealers have 15-40 sales/clearance. All of my jackets have ran true to size, womens and mens for years.
I had used them many times with no problems. I think Surdyke order the parts from the MOCO directly and the MOCO ship it to Surdyke, then it is shipped out to the customer. I been lucky and never needed to return an item.
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