Touring Models Road King, Road King Custom, Road King Classic, Road Glide, Street Glide, Electra Glide, Electra Glide Classic, and Electra Glide Ultra Classic bikes.
Sponsored by:
Sponsored by:

GPS error Sync Failed

Thread Tools
 
Search this Thread
 
Old Jun 18, 2018 | 05:26 PM
  #1  
Newfie's Avatar
Newfie
Thread Starter
|
Cruiser
Joined: Mar 2008
Posts: 182
Likes: 35
From: Windsor, Nova Scotia
Exclamation GPS error Sync Failed

Riding to Laconia last week and after about 8 hrs of driving the GPS screen turned orange and showed Sync Failed, has anyone else experienced this? Had Laconia HD look at it and they indicated that the Dealership where I purchase the bike failed to let the 6.5 radio/Nav software update fully... They updated to the latest updates and on the way home today the same error appeared????
 
Reply
Old Jun 18, 2018 | 09:15 PM
  #2  
Hammz's Avatar
Hammz
Grand HDF Member
Veteran: Air Force
10 Year Member
Community Favorite
Joined: Sep 2013
Posts: 3,820
Likes: 587
From: Michigan
Default

Originally Posted by Newfie
Riding to Laconia last week and after about 8 hrs of driving the GPS screen turned orange and showed Sync Failed, has anyone else experienced this? Had Laconia HD look at it and they indicated that the Dealership where I purchase the bike failed to let the 6.5 radio/Nav software update fully... They updated to the latest updates and on the way home today the same error appeared????
Sounds more like a GPS antenna issue. Antenna coax may not be fully seated in the radio or the antenna may not be mounted optimally. If you're up to it, pull the outer fairing & check the GPS antenna & coax connection. Otherwise, take it back for warrantee.
 
Reply
Old Jun 18, 2018 | 09:44 PM
  #3  
GalvTexGuy's Avatar
GalvTexGuy
Seasoned HDF Member
Veteran: Navy
10 Year Member
Joined: Apr 2015
Posts: 10,057
Likes: 5,316
Default

Are you sure this is a navigation issue and not a phone sync issue?
 
Reply
Old Jun 19, 2018 | 08:11 AM
  #4  
Newfie's Avatar
Newfie
Thread Starter
|
Cruiser
Joined: Mar 2008
Posts: 182
Likes: 35
From: Windsor, Nova Scotia
Default

Not the Cell, it was turned off.
 
Reply
Old Jun 19, 2018 | 08:48 AM
  #5  
GalvTexGuy's Avatar
GalvTexGuy
Seasoned HDF Member
Veteran: Navy
10 Year Member
Joined: Apr 2015
Posts: 10,057
Likes: 5,316
Default

Originally Posted by Newfie
Not the Cell, it was turned off.
I'm just wondering if the Boom! was trying to sync with your phone. Other than that, did you have a USB thumb drive connected with routes loaded on it? Were you using routes you had downloaded to the unit? I'm just grasping for straws here.
 
Reply
Old Jun 19, 2018 | 03:03 PM
  #6  
Newfie's Avatar
Newfie
Thread Starter
|
Cruiser
Joined: Mar 2008
Posts: 182
Likes: 35
From: Windsor, Nova Scotia
Default

Thanks for the information but no to all. I did have a route in the GPS, however it was uploaded days earlier, no USB. When I arrived in Laconia the Harley Dealer indicated that it looked like a bad software update. It happened 5 times going to Laconia, but after they completed the update it only happened once after 9 hrs riding.
 
Reply
Old Jun 15, 2020 | 03:28 PM
  #7  
darkchild666's Avatar
darkchild666
Stage I
Joined: Mar 2016
Posts: 1
Likes: 0
From: jersey
Default

Originally Posted by GalvTexGuy
Are you sure this is a navigation issue and not a phone sync issue?
The crazy thing you said about phone sync. My phone has been taking long to connect to the bike. I would have to go to media and connect it myself.. Could this also be to the antenna as well
 
Reply
Old Jun 16, 2020 | 08:10 PM
  #8  
dh_meyer's Avatar
dh_meyer
Road Captain
Joined: Sep 2014
Posts: 550
Likes: 92
From: MN
Default

I'm getting the 'Sync Failed' message on my 2015 Limited. I assumed this was phone-related, not GPS.

I dont always get the error, but when I do, its shortly after start-up.


I'm running the latest version of BOOM.
 
Reply
HD Forum Stories

The Best of Harley-Davidson for Lifelong Riders

story-0

7 Times Harley-Davidson Chucked Tradition Out the Window

 Verdad Gallardo
story-1

7 Surprising Harley-Davidson Products that Are Not Motorcycles

 Verdad Gallardo
story-2

8 Best Harley-Davidson Motorcycles Ever

 Pouria Savadkouei
story-3

10 Worst Harley-Davidson Motorcycles Ever

 Pouria Savadkouei
story-4

Killer Custom's Jail Break Is The Breakout That Refused to Blend In

 Verdad Gallardo
story-5

Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?

 Verdad Gallardo
story-6

Harley-Davidson Reveals Super Cool Cafe Racer Concept

 Verdad Gallardo
story-7

Engraved Rebellion: Inside Bundnerbike's Glam Rock II

 Verdad Gallardo
story-8

10 Motorcycles You Should Never Buy

 Joe Kucinski
story-9

10 Things Harley-Davidson Needs to Fix in 2026

 Verdad Gallardo
Old Jun 16, 2020 | 08:12 PM
  #9  
dh_meyer's Avatar
dh_meyer
Road Captain
Joined: Sep 2014
Posts: 550
Likes: 92
From: MN
Default

Did just find this :

https://www.hdforums.com/forum/touri...led-error.html
 
Reply
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Bikerpipes
Gear and Other Items For Sale
0
Oct 11, 2018 11:56 AM
WIKD1
Multi-Fit Parts and Accessories
1
Jun 15, 2012 10:40 AM
jmbaker3
General Harley Davidson Chat
7
Apr 27, 2009 04:55 PM
Trek
Touring Models
5
May 12, 2008 05:59 PM
HOGinit
Touring Models
2
Jan 10, 2008 02:16 AM




All times are GMT -5. The time now is 02:07 PM.

story-0
7 Times Harley-Davidson Chucked Tradition Out the Window

Slideshow: Harley-Davidson built its reputation on nostalgia, but every so often, the company took a hard left turn into the future.

By Verdad Gallardo | 2026-05-20 11:18:19


VIEW MORE
story-1
7 Surprising Harley-Davidson Products that Are Not Motorcycles

Slideshow: The bar-and-shield logo shows up on far more than motorcycles, some of the company's most unexpected products have nothing to do with riding.

By Verdad Gallardo | 2026-04-29 16:50:35


VIEW MORE
story-2
8 Best Harley-Davidson Motorcycles Ever

Slideshow: Not every Harley gets it right, but these are the ones that genuinely earned their reputation.

By Pouria Savadkouei | 2026-04-15 14:23:21


VIEW MORE
story-3
10 Worst Harley-Davidson Motorcycles Ever

Slideshow: From the troubled AMF years to modern misfires, these bikes earned reputations for reliability issues, questionable engineering, or disappointing performance.

By Pouria Savadkouei | 2026-04-01 20:01:09


VIEW MORE
story-4
Killer Custom's Jail Break Is The Breakout That Refused to Blend In

Slideshow: Killer Custom's "Jail Breaker" build focuses more on stance and visual aggression than mechanical overhaul.

By Verdad Gallardo | 2026-03-18 19:20:32


VIEW MORE
story-5
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?

Slideshow: The Swiss custom shop has taken a Harley Softail and stretched it into something so long and low that it looks closer to a rolling sculpture than a conventional motorcycle.

By Verdad Gallardo | 2026-03-07 16:15:30


VIEW MORE
story-6
Harley-Davidson Reveals Super Cool Cafe Racer Concept

Slideshow: Harley-Davidson's new RMCR concept revives the café racer formula with modern hardware-and it may be exactly the reset the company needs.

By Verdad Gallardo | 2026-03-04 12:23:37


VIEW MORE
story-7
Engraved Rebellion: Inside Bundnerbike's Glam Rock II

Slideshow: A standard cruiser becomes an intricate metal canvas in the hands of a Swiss custom house known for pushing Harley-Davidson platforms far beyond their factory brief.

By Verdad Gallardo | 2026-02-24 18:19:44


VIEW MORE
story-8
10 Motorcycles You Should Never Buy

Slideshow: There is no shortage of great motorcycles to buy, but we would avoid these ten.

By Joe Kucinski | 2026-02-19 14:50:51


VIEW MORE
story-9
10 Things Harley-Davidson Needs to Fix in 2026

Slideshow: Harley-Davidson's challenges aren't abstract; they show up in dropping shipments, shrinking dealer traffic, and strategic decisions that aren't yet translating into growth.

By Verdad Gallardo | 2026-01-13 18:33:17


VIEW MORE