Is it normal to..
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Road Warrior
Joined: May 2006
Posts: 1,571
Likes: 0
From: Houston Texas
Is it normal to..
be charged for the stealer to check your bike for warranty related issues...?
I have the brackets broken in the farring, fine they'll replace them... I also have a problen with it running rough, but I don't want to be charged to listen, and test ride
my bike 10 times before they deside it may be a warranty issue...
Seems a bike that has a warranty should be checked out at no charge, am I wrong it thinking this way?
Where is customer service these days...?
I have the brackets broken in the farring, fine they'll replace them... I also have a problen with it running rough, but I don't want to be charged to listen, and test ride
my bike 10 times before they deside it may be a warranty issue...
Seems a bike that has a warranty should be checked out at no charge, am I wrong it thinking this way?
Where is customer service these days...?
RE: Is it normal to..
Many dealers will get an 'up-front' approval of 1/2 hr labor to cover non-warranty related check-out. If they are honest, they will waive the charge once warranted items are found that cover your complaint.
Road Master
Joined: Sep 2005
Posts: 889
Likes: 0
From: Orange County, CA
RE: Is it normal to..
If your bike is under warranty they should check it out at no cost to you. I've never had a dealer say they would charge me for something when the bike was under warranty. Tell them no and if they refuse to look at it, take it to another dealer.
Road Master
Joined: Jul 2007
Posts: 966
Likes: 0
From: Panama City, FL
RE: Is it normal to..
Is there somewhere that someone can look up what warrenty/recall issues there are so the educated person can tell their dealer "mine fits this issue, check it out for me"?
Outstanding HDF Member
Joined: Jul 2007
Posts: 2,609
Likes: 1
From: Indy area
RE: Is it normal to..
I've only had mine in twice. The 1k service, where they checked something I thought was not quite right at no charge, and another time when I'd discussed with them that it was still not correct, at no charge. A third time was for the factory rep to see it (no charge) and that "problem" and another the rep pointed out will soon be addressed under warranty.
[edit: the third time it never entered the building]
[edit: the third time it never entered the building]
Road Master
Joined: Sep 2006
Posts: 1,121
Likes: 6
From: Huntersville, NC
RE: Is it normal to..
They always looked at mine for no charge....response was the same....air temp gauge is +/- 20 degrees and the fuel gauge is not sealed so it is supposed to fill with condensation 
It's allworking perfectly. Good luck with your issues.
It's allworking perfectly. Good luck with your issues.
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Road Captain
Joined: Sep 2006
Posts: 723
Likes: 0
From: Jacksonville, FL
RE: Is it normal to..
Always checked mine with no charge. Even if they didn't fix something....find another dealer.
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Tourer
Joined: Oct 2006
Posts: 254
Likes: 1
From: The Republic of Texas!
RE: Is it normal to..
Charged me 65.00 to tell me my O2 sensor was unplugged (but same error codeshowed up 3 days later), then tried to charge me an additional 33.00 to fix it again......
Zero customer service at 3 out of5 dealers I have gone to from VA, CA, and TX....
Now that my bike is up to snuff, I hope not to ever deal with service again......
Zero customer service at 3 out of5 dealers I have gone to from VA, CA, and TX....
Now that my bike is up to snuff, I hope not to ever deal with service again......
Outstanding HDF Member
Joined: Jul 2007
Posts: 2,609
Likes: 1
From: Indy area
RE: Is it normal to..
I forgot to mention that the one time I took it in to get worked on, I was back-burnered by a couple of dudes from Denmark on their way to Sturgis. I didn't mind that. After actually working on mine for a few hours with no joy they washed it anyway, even though I told them not to. That was the second time my spokes and whitewalls got cleaned 