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I had the same problem, $600 for setup. Didn't want to pay it.
Checked around and spoke with few guys who I trust, and they said that the dealer, for liability reasons, have to make sure every nut/bolt is right, so they spend about 6 hours unpacking and going over the bike. Still don't like to be charged for these thigs cuz I think that is just part of their doing business. I don't know about $800... seems a bit high.
Shop around. Go out of state if you have to-it makes for a great break-in ride. That is what I did on my last new bike purchase. You could possibly save much more than just the freight/setup fees. My friend has bought 6 of the last 8 bikes out of state, all SE models. He has saved enough money over what the locals wanted to pay for an Ultra.
I told them the setup and freight charges was a deal breaker and I was walkin...they removed those two items but you can bet your little poodle they got their money anyway...
Problem I have is the only two HD dealers with 300 miles are owned by the same company. I am going to check with some out of state/area dealers, just to see if anyone will deal given the time of year and current sales. I've got time, winter is here, although I ride in 35* weather, most don't.
I called several dealers in NC, some wanted $345 freight, $295 doc fees and various prices for setup. I found a dealer in Hickory, NC that charged me MSRP and $295 doc fees, no freight or set up on my 08 RG. It pays to call around.
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