Harleys 2 year warranty
Thread Starter
|
Cruiser
Joined: Jun 2007
Posts: 172
Likes: 0
From:
Harleys 2 year warranty
At our chapter meeting yesterday, our sponsor dealership came to inform us that if you are on a road trip and break down, any dealer will honor your warranty, BUT, if you come back to them and the other dealers work is bad, they WILL NOT warranty the other dealers warranty work. We will have to go back to the dealer who did the work or pay..... So much for a true harley warranty….real bogus to me…….
Ultimate HDF Member
Joined: Aug 2007
Posts: 9,486
Likes: 4
From: Hico, TX (once home to Billy the Kid)
RE: Harleys 2 year warranty
Take Harley out of the picture.
Then re-think the dealers position.
I think if it were you, you wouldnt warranty someone elses work either.
Then re-think the dealers position.
I think if it were you, you wouldnt warranty someone elses work either.
Outstanding HDF Member
Joined: Jul 2007
Posts: 2,241
Likes: 7
From: Daytona, Fla.
RE: Harleys 2 year warranty
Sounds like a bad dealer. Warranty work by any dealer is paid for by the MOCO. Since the providing dealer is acting as an agent for the MOCO any subsequent failure will also be reimbursed by the MOCO. Your dealer should be able to warrant the work & let the MOCO & the first dealer fight it out about the cost of the first repair. JMHO, but I wouldn't give that dealer a lot of business till they start representing their customers.
6th Gear
Joined: May 2007
Posts: 10
Likes: 0
From:
RE: Harleys 2 year warranty
I recently had a "check engine" light start appearing for about 8 seconds after startup, then go out. I went to the dealer and since it is still under warranty I thought the service to see what code was flagged would be free...WRONG!!! My bike flagged loss of compression on the rear cylinder...just a hiccup I was told, and since no parts were changed I was charged a $60 fee to hook up the scanalyzer and clear the code!! BS BS BS This was not the dealer I puchased the bike from that cahrged me this, but I figured they all have to warrant the product.
Tourer
Joined: Oct 2007
Posts: 479
Likes: 0
From: Somerset, WI
RE: Harleys 2 year warranty
ORIGINAL: wildthing62
I recently had a "check engine" light start appearing for about 8 seconds after startup, then go out. I went to the dealer and since it is still under warranty I thought the service to see what code was flagged would be free...WRONG!!! My bike flagged loss of compression on the rear cylinder...just a hiccup I was told, and since no parts were changed I was charged a $60 fee to hook up the scanalyzer and clear the code!! BS BS BS This was not the dealer I puchased the bike from that cahrged me this, but I figured they all have to warrant the product.
I recently had a "check engine" light start appearing for about 8 seconds after startup, then go out. I went to the dealer and since it is still under warranty I thought the service to see what code was flagged would be free...WRONG!!! My bike flagged loss of compression on the rear cylinder...just a hiccup I was told, and since no parts were changed I was charged a $60 fee to hook up the scanalyzer and clear the code!! BS BS BS This was not the dealer I puchased the bike from that cahrged me this, but I figured they all have to warrant the product.
Tourer
Joined: Jan 2006
Posts: 308
Likes: 0
From: SUNNY,FL
RE: Harleys 2 year warranty
ORIGINAL: wildthing62
I recently had a "check engine" light start appearing for about 8 seconds after startup, then go out. I went to the dealer and since it is still under warranty I thought the service to see what code was flagged would be free...WRONG!!! My bike flagged loss of compression on the rear cylinder...just a hiccup I was told, and since no parts were changed I was charged a $60 fee to hook up the scanalyzer and clear the code!! BS BS BS This was not the dealer I puchased the bike from that cahrged me this, but I figured they all have to warrant the product.
I recently had a "check engine" light start appearing for about 8 seconds after startup, then go out. I went to the dealer and since it is still under warranty I thought the service to see what code was flagged would be free...WRONG!!! My bike flagged loss of compression on the rear cylinder...just a hiccup I was told, and since no parts were changed I was charged a $60 fee to hook up the scanalyzer and clear the code!! BS BS BS This was not the dealer I puchased the bike from that cahrged me this, but I figured they all have to warrant the product.
HD dealers seam all to happy to ****-off their customers, but with sales slowing things will change as the dealers become more desperate to make sales and new customers. I work for a dealer (automotive)and can't stand the arrogance of many HD dealers! My selling dealer was very arrogant. I found another local dealer who appreciates my business and is not arrogant at all.
I wish I had bought from them instead. I will next time! Live and learn!
Trending Topics
Elite HDF Member
Joined: Oct 2006
Posts: 4,602
Likes: 5
From: Southern California - Palm Springs Area
RE: Harleys 2 year warranty
WARRANTY WORK "IS" WARRANTY WORK & YOU ARE PROTECTED BY-LAW FOR THE STATED WARRANTY PERIOD....
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Times Harley-Davidson Chucked Tradition Out the Window
Verdad Gallardo
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
Cruiser
Joined: Dec 2005
Posts: 180
Likes: 1
From: Harrisburg, PA
RE: Harleys 2 year warranty
I don't usually get involved in what appears to be another contraversial thread but, the original poster referred to "bad" work. To me that is either a misdiagnosis or, they stripped something, or forgot to tighten something etc. That being the case the MOCO is NOT going to pay to do the job again by someone else. It is the responsibility of the dealer that was paid to do it right to make sure it is in fact right. Having said that, the dealer that now has the concern, IMO could call the dealer and work out the reimbursement procedures to the dealer that is trying to correct the concern. However, if the customer is close enough to go back to the original repairing dealer they would probably prefer to fix it themselves. If it is a part failure then any dealer should be able to service part replace the defective part and make a legitimate warranty claim for reimbursement and it does not have to go back to the dealer that originally did the repair.
Tourer
Joined: Jan 2007
Posts: 419
Likes: 0
From: Southeastern Ma
RE: Harleys 2 year warranty
ORIGINAL: wildthing62
I recently had a "check engine" light start appearing for about 8 seconds after startup, then go out. I went to the dealer and since it is still under warranty I thought the service to see what code was flagged would be free...WRONG!!! My bike flagged loss of compression on the rear cylinder...just a hiccup I was told, and since no parts were changed I was charged a $60 fee to hook up the scanalyzer and clear the code!! BS BS BS This was not the dealer I puchased the bike from that cahrged me this, but I figured they all have to warrant the product.
I recently had a "check engine" light start appearing for about 8 seconds after startup, then go out. I went to the dealer and since it is still under warranty I thought the service to see what code was flagged would be free...WRONG!!! My bike flagged loss of compression on the rear cylinder...just a hiccup I was told, and since no parts were changed I was charged a $60 fee to hook up the scanalyzer and clear the code!! BS BS BS This was not the dealer I puchased the bike from that cahrged me this, but I figured they all have to warrant the product.