2008 Street Glide Starter re-call?
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Cruiser
Joined: Mar 2008
Posts: 189
Likes: 0
From: Miami
starter
Called the MoCo yesterday asking about some kind of compensation. I suggested that they extend the warranty for the the same amount of time my 5 mth old bike is down; This drew a chuckle from the other end. I asked if they would consider picking up a % of a rental?... another chuckle. Finally I asked if I could speak to a supervisor... "Sure" was his reply, he would have his supervisor call me tomorrow.
Hoo-boy. I can tell I am not going to get anywhere here. It reminds me of when I called upon my HOG membership for some help with a flat rear tire in Nebraska. It was a week day during normal business hours. I was put on hold for more than 15 minutes. When a rep. finally answered, I was asked for my cell number and another agent would call me back. Before I hung up with her, I asked if my coverage would pay for either the tow or tire and believe it or not she said she didnt know and that the agent calling me back would know more. Welp, I never got a call back. and I just sucked up the cost. Not worth the hassle...
Maybe now that they have cut back production 40% they can start focusing on their customer service? : )
Hoo-boy. I can tell I am not going to get anywhere here. It reminds me of when I called upon my HOG membership for some help with a flat rear tire in Nebraska. It was a week day during normal business hours. I was put on hold for more than 15 minutes. When a rep. finally answered, I was asked for my cell number and another agent would call me back. Before I hung up with her, I asked if my coverage would pay for either the tow or tire and believe it or not she said she didnt know and that the agent calling me back would know more. Welp, I never got a call back. and I just sucked up the cost. Not worth the hassle...
Maybe now that they have cut back production 40% they can start focusing on their customer service? : )
Ultimate HDF Member
Joined: Mar 2008
Posts: 5,788
Likes: 203
From: SW Florida
The stealer with a history of lousy service are not going to change for anything. That's just the way they do business. 
A bud of mine purchased a new 1996 Super Glide form the local stealer back in 1996 and paid over $16000 for it. A big wig from HD was visiting the area and my bud told him of the story and HD big wig chuckled and said, "you paid over $16000 for a $12000 bike" and he went on to say we have no say in what a dealer can charge.
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