Rod @ Wheeldock ROCKS!!!
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Cruiser
Joined: Sep 2006
Posts: 157
Likes: 0
From: SoCal
Rod @ Wheeldock ROCKS!!!
Guys,
I have to pass along what a great vendor Rod is at Wheeldock. I received my stand last week and just getting around to installing it tonight. So here it is 9:30pm EST and I had an issue with install so I send Wheeldock an email with a couple of questions... Get this
Not 3 minutes later my phone starts ringing and it is Rod asking how he can help me with my problems. Holy $hit...3 minutes and I'm getting a call from the owner! This is the type of customer service I dream of being able to provide my customers. Needless to say, my issues are well taken care of and Rod just created a walking advertisement for Wheeldock products & service.
A+ for this vendor and wish we had more like him.
Rod - you ROCK !!!
I have to pass along what a great vendor Rod is at Wheeldock. I received my stand last week and just getting around to installing it tonight. So here it is 9:30pm EST and I had an issue with install so I send Wheeldock an email with a couple of questions... Get this
Not 3 minutes later my phone starts ringing and it is Rod asking how he can help me with my problems. Holy $hit...3 minutes and I'm getting a call from the owner! This is the type of customer service I dream of being able to provide my customers. Needless to say, my issues are well taken care of and Rod just created a walking advertisement for Wheeldock products & service.
A+ for this vendor and wish we had more like him.
Rod - you ROCK !!!
Road Captain
Joined: Jun 2008
Posts: 502
Likes: 3
From: Sarasota, Florida
I wholeheartedly agree about Rod at Wheeldock. I had sizing problems with the one I bought from a seller of his. I called them and they said too bad, one size is all they had.
I called Wheeldock and the OWNER answered. It was Rod. I told him the problem and he sent me a shorter one, and said just use the box it comes in and,send the old one back. Well as it goes, the short one was too short. I called Rod again, told him the story, and he said "No problem. We have a custom size in between the 2, I'll send it to you" He did, and it fit perfectly.
Absolutely sold on Rod's customer service!!!!!
I called Wheeldock and the OWNER answered. It was Rod. I told him the problem and he sent me a shorter one, and said just use the box it comes in and,send the old one back. Well as it goes, the short one was too short. I called Rod again, told him the story, and he said "No problem. We have a custom size in between the 2, I'll send it to you" He did, and it fit perfectly.
Absolutely sold on Rod's customer service!!!!!
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