Why I DREAD taking my bike to the dealer!
Tourer
Joined: Apr 2007
Posts: 266
Likes: 0
From: Georgia
RE: Why I DREAD taking my bike to the dealer!
I am planning my first visit for the 1000 mile check. Many of the above stories are concerning. I am glad I did not read any negitives about North Shore in Slidell, LA or The HD dealer in Hammond, LA. I will be using one of these as my primary service center and hope they are honest and reliable.
Road Master
Joined: Jan 2006
Posts: 1,187
Likes: 1
From:
RE: Why I DREAD taking my bike to the dealer!
Only one good dealer around me... HD of Washington in Fort Washington, MD... .
Rockville/Battley cannot set up a bike... or listen to a customer.
Winchester charges me for a dyno at Skips, and then does not have one done, or Skips does not know what they are doing. Never gives me a sheet, and thinks that I will go for that...
Patriot does not think touring rigs run hot, or that a customer knows how to spot broken fairing mounts.
On and on... It is sad. But it is what it is. I think it is good that HD is getting some competition from shops like Big Dog, and other smaller companies that are standing with their products and customers.
Rockville/Battley cannot set up a bike... or listen to a customer.
Winchester charges me for a dyno at Skips, and then does not have one done, or Skips does not know what they are doing. Never gives me a sheet, and thinks that I will go for that...
Patriot does not think touring rigs run hot, or that a customer knows how to spot broken fairing mounts.
On and on... It is sad. But it is what it is. I think it is good that HD is getting some competition from shops like Big Dog, and other smaller companies that are standing with their products and customers.
Road Master
Joined: Aug 2006
Posts: 944
Likes: 2
From: Tennessee
RE: Why I DREAD taking my bike to the dealer!
My dealer tech scratched one of my saddlebags at 1K service but got it replaced right away. I went for the regulator replacement last Friday and they did it on the spot with me watching, in and out in ten minutes. The owner, Phil Chamblee, is almost always there and you can tell from talking to him that he appreciates your business. I was pi$$ed at first about the bag but they've been pretty good about everything so far, but I'll still do my own service because its more fun to do it yourself.
Cruiser
Joined: Apr 2007
Posts: 226
Likes: 0
From:
I could write a book
I only have 4000 miles on my Road Glide but I've been to the dealer at least a dozen times. Nothing wrong with the glide. They just can't get thier act together on the 10K of extras I'm going for. I gave up on one dealer and ride an extra 30 minutes to another dealer owned by the same person. This is a one hour ride. I sign the papers give them the bike and wait three hours for the work to be performed. They come and get me and tell me they can't do the work because they don't have the time. The service manager tells me "It is complicated" Duh! That's why they go to school! (install directional mirrors) That's just one example. I can't bring myself to recount all the frustrating incidents. I try to be mellow these days. However, you have to get in thier face, and keep going higher until you get someone who cares. It's a pain in the *** but I think (I hope) I finally got the right person. Now I don't deal with the service manager or the parts guy. I call the higher up take up his time. If I **** him off enough he may require the other guys to do their job. I just want to spend money, fix up my glide and ride.
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