what to do?
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6th Gear
Joined: May 2007
Posts: 11
Likes: 0
From: Kennesaw GA
what to do?
A little background, November 09, me and the wife get run over by a lady turning left down a street from the right hand lane as we were riding by. The bike is totaled. My wife luckily escapes with bump and bruises, i'm not so luckie, broken wrist, thumb and ribs. All ok now with a little pain still in wrist and thumb( doc says get used to it), Anyway, Sunday we go into local dealer and talk with salesman, who we've been talking to since Jan, to work out a deal on a 2010 ulta limited. They don't have the white ice black ice color we want , but can get it the next day from another store in Tenn. Monday we sign the paperwork, we now own a new bike! Dealer says "trailer guy" will go and get the bike Tuesday morning, tuesday afternoon dealer say it's :trailer guy's day off, he'll go first thing wednesday. Wednesday morning i call dealership to check and make sure all is on, dealer says "trailer guy"is not going to get but the other dealer owes us a bike so they are bringing yours with it today. Just got a call from my salesman, turns out the other dealer is waiting till tomorrow when the other bike should be deliverd to them, and then they will bring both bikes down.I'm starting to get a littlepi$$ed. Today is a beautiful day to ride, got my hopes up a little i guess, we have'nt riden since the accident and was looking forward to it. I guess my question is should i raise a little hell about this, or just let it go. Sorry for the long post, and letting me vent. booboo
Outstanding HDF Member
Joined: Aug 2008
Posts: 3,078
Likes: 6
From: Michigan
A little background, November 09, me and the wife get run over by a lady turning left down a street from the right hand lane as we were riding by. The bike is totaled. My wife luckily escapes with bump and bruises, i'm not so luckie, broken wrist, thumb and ribs. All ok now with a little pain still in wrist and thumb( doc says get used to it), Anyway, Sunday we go into local dealer and talk with salesman, who we've been talking to since Jan, to work out a deal on a 2010 ulta limited. They don't have the white ice black ice color we want , but can get it the next day from another store in Tenn. Monday we sign the paperwork, we now own a new bike! Dealer says "trailer guy" will go and get the bike Tuesday morning, tuesday afternoon dealer say it's :trailer guy's day off, he'll go first thing wednesday. Wednesday morning i call dealership to check and make sure all is on, dealer says "trailer guy"is not going to get but the other dealer owes us a bike so they are bringing yours with it today. Just got a call from my salesman, turns out the other dealer is waiting till tomorrow when the other bike should be deliverd to them, and then they will bring both bikes down.I'm starting to get a littlepi$$ed. Today is a beautiful day to ride, got my hopes up a little i guess, we have'nt riden since the accident and was looking forward to it. I guess my question is should i raise a little hell about this, or just let it go. Sorry for the long post, and letting me vent. booboo
Seasoned HDF Member
Joined: Feb 2009
Posts: 5,542
Likes: 6,189
From: In your head rent free
Tell them you want a rental until the new one is ready for delivery.
Then tell them to throw in a couple of rental certificates. That way you get a bike for a day when your's goes in for the 1000 mile service or any adjustments.
I'd also let him know it better be 100% coming out the door.
Sure, raise a little hell. Just a little.
It's defies logic that a dealer wouldn't get you on that bike as soon as possible, but that's the way they are.
Then tell them to throw in a couple of rental certificates. That way you get a bike for a day when your's goes in for the 1000 mile service or any adjustments.
I'd also let him know it better be 100% coming out the door.
Sure, raise a little hell. Just a little.
It's defies logic that a dealer wouldn't get you on that bike as soon as possible, but that's the way they are.
Road Master
Joined: Apr 2006
Posts: 1,099
Likes: 106
From: Colorado Front Range
Yeah...sounds like garden-variety dealer nonsense...who knows what the "real" story is, but at a minimum I would press them for some kind of consideration for the delays and hassle.
If they delay again, get a rental bike to hold you over.
Parts, service, etc. at a minimum.
If they delay again, get a rental bike to hold you over.
Parts, service, etc. at a minimum.
Seasoned HDF Member
Joined: Oct 2007
Posts: 8,852
Likes: 2,493
From: Decatur, Alabama
Make them give you a free sportster to compensate you for the aggravation of having to wait for a new bike.
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Cruiser
Joined: Mar 2010
Posts: 139
Likes: 1
From: Eastern Iowa
Been in the same situation with a snowmobile. Local dealer would not take my trade in. Went farther out and traded. Dealer didn't have what I traded for, he said he will find one. So I told him the local dealer had one. Then he asked what else that local dealer had on the floor.
Come to find out the local dealer was lieing to the farther out dealer about his inventory because he did not want to loose potential profit.
Not sure how that all works, but do know I got my sled and they took 3 sleds from the local dealer.
Did any of that make since? O well it did in my head..HA! Good luck.
Come to find out the local dealer was lieing to the farther out dealer about his inventory because he did not want to loose potential profit.
Not sure how that all works, but do know I got my sled and they took 3 sleds from the local dealer.
Did any of that make since? O well it did in my head..HA! Good luck.
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