Fox Creek - Buyer Beware
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Tourer
Joined: May 2010
Posts: 295
Likes: 3
From: Powhatan, VA
Fox Creek -
I just spent over $1000 with this company. Went to put my new chaps on for the third ride - the zippers pulled away from the seam. **** poor craftsmanship.
Called them immediately, and they are going to take them back and credit my card. They can't offer a replacement for eight weeks. I take a large long, nothing special built about what I need.
Their customer service at the point of sale was very good. Once I had a problem, they became a very uncaring, un-personable factory.
The saying is - you get what you pay for - obvious not the case with Fox Creek.
UPDATE: I had the opportunity to talk with several different customer service reps (CSR), all of whom were more indicative of what has been expressed by readers of this forum. I explained that one specific CSR caused me more angst that was necessary. The professionals that worked with me at that point made it right. Seems as though there was no need for a wait on replacement, as they had to items in store (seems a CSR did not take the time to check - according to another CSR).
I took the time to express my concerns, now I wanted to ensure I followed up with the readers of this forum.
Called them immediately, and they are going to take them back and credit my card. They can't offer a replacement for eight weeks. I take a large long, nothing special built about what I need.
Their customer service at the point of sale was very good. Once I had a problem, they became a very uncaring, un-personable factory.
The saying is - you get what you pay for - obvious not the case with Fox Creek.
UPDATE: I had the opportunity to talk with several different customer service reps (CSR), all of whom were more indicative of what has been expressed by readers of this forum. I explained that one specific CSR caused me more angst that was necessary. The professionals that worked with me at that point made it right. Seems as though there was no need for a wait on replacement, as they had to items in store (seems a CSR did not take the time to check - according to another CSR).
I took the time to express my concerns, now I wanted to ensure I followed up with the readers of this forum.
Last edited by laduckslayer; Dec 7, 2010 at 10:27 AM. Reason: Rectified
Road Warrior
Joined: Mar 2007
Posts: 1,377
Likes: 8
From: Atlanta, GA
I just spent over $1000 with this company. Went to put my new chaps on for the third ride - the zippers pulled away from the seam. **** poor craftsmanship.
Called them immediately, and they are going to take them back and credit my card. They can't offer a replacement for eight weeks. I take a large long, nothing special built about what I need.
Their customer service at the point of sale was very good. Once I had a problem, they became a very uncaring, un-personable factory.
The saying is - you get what you pay for - obvious not the case with Fox Creek.
Called them immediately, and they are going to take them back and credit my card. They can't offer a replacement for eight weeks. I take a large long, nothing special built about what I need.
Their customer service at the point of sale was very good. Once I had a problem, they became a very uncaring, un-personable factory.
The saying is - you get what you pay for - obvious not the case with Fox Creek.
I'm not flaming you or blowing off what you are saying in your post, but if you ran a search you will find complete agreement with what I am saying. I'd recommend you try them again some time.
Ultimate HDF Member
Joined: May 2008
Posts: 7,439
Likes: 884
From: 'Noke, VA
That's eerily similar to the situation I had with my jacket, except that I wasn't offered a refund. I had an issue with sizing with my ($400+) Fox Creek jacket. I now have a very expensive hanger-warmer in my closet.
While they were very helpful with the initial purchase, they were not at all helpful with the returns and sizing.
I have their chaps and jacket, and while I have no complaints with the actual quality of their products, the sizing is odd, and the customer service leaves quite a bit to be desired.
Edited to add- Be prepared for a pig-pile over your thread. You'll find there's a ton of group-think here when it comes to certain vendors.
While they were very helpful with the initial purchase, they were not at all helpful with the returns and sizing.
I have their chaps and jacket, and while I have no complaints with the actual quality of their products, the sizing is odd, and the customer service leaves quite a bit to be desired.
Edited to add- Be prepared for a pig-pile over your thread. You'll find there's a ton of group-think here when it comes to certain vendors.
Banned
Joined: Sep 2009
Posts: 7,580
Likes: 7
From: The Internet (& Dyer, Indiana)
I just spent over $1000 with this company. Went to put my new chaps on for the third ride - the zippers pulled away from the seam. **** poor craftsmanship.
Called them immediately, and they are going to take them back and credit my card. They can't offer a replacement for eight weeks. I take a large long, nothing special built about what I need.
Their customer service at the point of sale was very good. Once I had a problem, they became a very uncaring, un-personable factory.
Called them immediately, and they are going to take them back and credit my card. They can't offer a replacement for eight weeks. I take a large long, nothing special built about what I need.
Their customer service at the point of sale was very good. Once I had a problem, they became a very uncaring, un-personable factory.
Must have been Fox Creek because they credited your card.
Outstanding HDF Member
Joined: Aug 2008
Posts: 2,951
Likes: 6
From: Kingman, AZ
Never owned a Fox Creek and not in market for any additional leathers currently. Very surprised to hear this however based on the glowing recommendations many on here write.
That bites.......sorry to hear this is how they treated you.
That bites.......sorry to hear this is how they treated you.
Road Warrior
Joined: Jun 2010
Posts: 1,649
Likes: 3
From: southern indiana
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Tourer
Joined: May 2010
Posts: 295
Likes: 3
From: Powhatan, VA
I bought from them based on this board. There were lots of good comments about them. However, once a problem existed, they became very cold.
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Road Warrior
Joined: Mar 2007
Posts: 1,377
Likes: 8
From: Atlanta, GA
The only sizing issue I had with my jacket was the cuffs were too large. I shipped back the jacket and they tailored the cuff size to my specifications, and at no charge.
When I was buying, they also sent me two jacket sizes to try on. They were very accomodating. I'm not saying things haven't changed, still I'd be surprised if they did.
When I was buying, they also sent me two jacket sizes to try on. They were very accomodating. I'm not saying things haven't changed, still I'd be surprised if they did.
For the reasons stated on the original post, will never spend that kind of money on line or with a vendor out of my area for clothing of any kind. Look for a leather shop in your area and buy there.