Cruiserworks Boots Status
Road Warrior
Joined: Oct 2008
Posts: 1,334
Likes: 17
From: Rosamond, Cali
MNGPRider, that sucks. Was it within the warranty period that you tried to get them to back up their repair? Regardless, at the least they ought to do an 'at cost' repair for those who got the defective soles. I'd ask them.
Something like this hurts Cruiserworks as much, if not more, than Resole America. Resole America resoles a lot of different mfrs. products. Cruiserworks has only one resoler--Resole America--and if they don't stand behind their work, then Cruiserworks is the one who takes the shaft.
I think I'd try to discuss the issue with CruiserWorks, and see if they have some leverage with Resole America.
I lucked out, when I sent mine back to Resole America (they've held up). But I'm starting to grow reluctant to send them anything else in the future, based upon what by your account is their reluctance to stand behind their work/materials the way I'd expect of a forthright company.
Alan
Something like this hurts Cruiserworks as much, if not more, than Resole America. Resole America resoles a lot of different mfrs. products. Cruiserworks has only one resoler--Resole America--and if they don't stand behind their work, then Cruiserworks is the one who takes the shaft.
I think I'd try to discuss the issue with CruiserWorks, and see if they have some leverage with Resole America.
I lucked out, when I sent mine back to Resole America (they've held up). But I'm starting to grow reluctant to send them anything else in the future, based upon what by your account is their reluctance to stand behind their work/materials the way I'd expect of a forthright company.
Alan
Tourer
Joined: Jun 2005
Posts: 339
Likes: 4
From: Richmond-ish, Virginia
Cruiser
Joined: Jun 2010
Posts: 161
Likes: 1
Just got my new set of cruiserworks. MUCH better than the ones made (in the Dominican Republic) under the last owners.
Sole is sturdier, a little more lug, more like a vibram sole.
Leather is thicker and of higher quality.
The lining seems softer.
Don't know if the shape is different of if it's the better leather, but the boot looks more like a cowboy boot and less like an engineer boot (or a kid's galoshes).
Overall, I'm very happy. These new guys seem to have their act together.
Sole is sturdier, a little more lug, more like a vibram sole.
Leather is thicker and of higher quality.
The lining seems softer.
Don't know if the shape is different of if it's the better leather, but the boot looks more like a cowboy boot and less like an engineer boot (or a kid's galoshes).
Overall, I'm very happy. These new guys seem to have their act together.
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