Do not buy from phat performance!!!
Thread Starter
|
Road Master
Joined: Nov 2009
Posts: 997
Likes: 3
From: Charlotte, N.C.
You knew they had no return policy yet you bought it there anyway.
Hmmm....
Aftermarket junk? Yeah - because as we all know, the stock shocks on an HD are the best which could POSSIBLY exist....
The 940's are not junk. You've got a lowered bike and you appear to be expecting a ride better than the ride you get at stock height.
I believe your problem is not the parts or the vendor but rather your expectations and lack of attention to sales policies.
Hmmm....
Aftermarket junk? Yeah - because as we all know, the stock shocks on an HD are the best which could POSSIBLY exist....
The 940's are not junk. You've got a lowered bike and you appear to be expecting a ride better than the ride you get at stock height.
I believe your problem is not the parts or the vendor but rather your expectations and lack of attention to sales policies.
Cruiser
Joined: Aug 2011
Posts: 120
Likes: 0
From: Va
Yep been there & done that Brother!
I have a problem that very little is built to my satifaction these days, & very often alot of these aftermarket parts are highly over rated. I personally have had no experence with the item you have purchased, but have spent hard earned money more than once on items that I was not happy with, & felt they were over rated.
You will find less & less with return policys these day, & I do understand why! Besides its not the sales company that manufactured these items there only into sales. In these situations you may sometimes have a little luck contacting the manufacture for a return "Sometimes you get Lucky".
You can never do enough research on the parts you plan to purchase, & these forums are a great place to do so. At the sametime some people will bragg on a item on there bike regardless, it helps if ya can reconize the bull ******** LOL. Also what one may think is awsome may not be so great to another. Stopping in at local bike nights, rallys, and such does help a great deal in seeing things in person.
The shocks you have purchased does seem to be a popular item, maybe just not for you. If no luck contacting manufacture, as said earlier post them up for sale & gett what money ya can back. Like said I have been there more than once good luck!
I have a problem that very little is built to my satifaction these days, & very often alot of these aftermarket parts are highly over rated. I personally have had no experence with the item you have purchased, but have spent hard earned money more than once on items that I was not happy with, & felt they were over rated.
You will find less & less with return policys these day, & I do understand why! Besides its not the sales company that manufactured these items there only into sales. In these situations you may sometimes have a little luck contacting the manufacture for a return "Sometimes you get Lucky".
You can never do enough research on the parts you plan to purchase, & these forums are a great place to do so. At the sametime some people will bragg on a item on there bike regardless, it helps if ya can reconize the bull ******** LOL. Also what one may think is awsome may not be so great to another. Stopping in at local bike nights, rallys, and such does help a great deal in seeing things in person.
The shocks you have purchased does seem to be a popular item, maybe just not for you. If no luck contacting manufacture, as said earlier post them up for sale & gett what money ya can back. Like said I have been there more than once good luck!
Thread Starter
|
Road Master
Joined: Nov 2009
Posts: 997
Likes: 3
From: Charlotte, N.C.
I guess, I paid 526.95 total. If I would have known that I would not like these shocks I would have kept my money, or I would have paid full price at progressive and they would have covered the spring swap and shipping free. I have learned a lesson and will not be buying anything from this company again. Just don't like middle men. I think these shocks have the potential to be good shocks but right now they are horrible and that is no exaggeration.
Thread Starter
|
Road Master
Joined: Nov 2009
Posts: 997
Likes: 3
From: Charlotte, N.C.
Yep been there & done that Brother!
I have a problem that very little is built to my satifaction these days, & very often alot of these aftermarket parts are highly over rated. I personally have had no experence with the item you have purchased, but have spent hard earned money more than once on items that I was not happy with, & felt they were over rated.
You will find less & less with return policys these day, & I do understand why! Besides its not the sales company that manufactured these items there only into sales. In these situations you may sometimes have a little luck contacting the manufacture for a return "Sometimes you get Lucky".
You can never do enough research on the parts you plan to purchase, & these forums are a great place to do so. At the sametime some people will bragg on a item on there bike regardless, it helps if ya can reconize the bull ******** LOL. Also what one may think is awsome may not be so great to another. Stopping in at local bike nights, rallys, and such does help a great deal in seeing things in person.
The shocks you have purchased does seem to be a popular item, maybe just not for you. If no luck contacting manufacture, as said earlier post them up for sale & gett what money ya can back. Like said I have been there more than once good luck!
I have a problem that very little is built to my satifaction these days, & very often alot of these aftermarket parts are highly over rated. I personally have had no experence with the item you have purchased, but have spent hard earned money more than once on items that I was not happy with, & felt they were over rated.
You will find less & less with return policys these day, & I do understand why! Besides its not the sales company that manufactured these items there only into sales. In these situations you may sometimes have a little luck contacting the manufacture for a return "Sometimes you get Lucky".
You can never do enough research on the parts you plan to purchase, & these forums are a great place to do so. At the sametime some people will bragg on a item on there bike regardless, it helps if ya can reconize the bull ******** LOL. Also what one may think is awsome may not be so great to another. Stopping in at local bike nights, rallys, and such does help a great deal in seeing things in person.
The shocks you have purchased does seem to be a popular item, maybe just not for you. If no luck contacting manufacture, as said earlier post them up for sale & gett what money ya can back. Like said I have been there more than once good luck!
Stellar HDF Member
Joined: Nov 2004
Posts: 3,156
Likes: 41
From: So Cal
I used to buy a lot of parts from Phat Performance , used to deal with a guy named Matt. They always treated me well and even though they have a no return policy (unless it is defective etc) I was able to return 2 items that i did not like when I received them. Granted they gave me store credit, but that was very fair IMO.
I would continue to buy from them and recommend them if I had not switched over to Dr V Twin because they are closer to me and if needed I can stop and pick up parts on my way home.
Getting back to the 940, my friend just put a set on his 09 SG and they seem great. I was thinking about buying a set , what do you want for them? They will sell fast at the right price.
I would continue to buy from them and recommend them if I had not switched over to Dr V Twin because they are closer to me and if needed I can stop and pick up parts on my way home.
Getting back to the 940, my friend just put a set on his 09 SG and they seem great. I was thinking about buying a set , what do you want for them? They will sell fast at the right price.
Unofficial HDF Chaplain
Joined: Dec 2009
Posts: 21,160
Likes: 18,085
From: san diego
Getting back to the 940, my friend just put a set on his 09 SG and they seem great. I was thinking about buying a set , what do you want for them? They will sell fast at the right price.[/quote]
See?! told ya!!
See?! told ya!!
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Road Warrior
Joined: Apr 2007
Posts: 1,406
Likes: 5
From: Sunnyvale, Ca.
How Much you selling the 940's for ?
http://www.phatperformanceparts.com/terms.asp
------------------------------
Terms and Conditions
Our return policy is straight forward and fair to all involved. We were once more liberal but have had too many situations where a customer would order the part and install it. Various scenarios would occur there after, either they found they ordered the wrong part# or didn't like it for whatever reason. They then called us to say it was defective when it was not or just say they wanted to exchange it and forget to tell us the part had been installed. We even covered the freight on the replacement part. This left us out of pocket for double the freight (original order plus the replacement)on what was really a single order. Then we would find that the part had been installed or wasn't defective at all which now meant we needed to sell it at a huge discount or not at all. The bottom line is this, we wouldn't be able to continue to offer the discounted prices and free shipping that we do if these needless costs aren't reeled in. All we ask is that you take the time to order the correct part, inspect them once you get it to make sure it arrived safely and the cosmetic finish is up to your satisfaction. That's all there is to it, if it's defective at this point or a manufacturers defect turns up during the install or during the warranty period we'll take care of you 100%. If you install it and find you don't like it for whatever reason, that is not something we can nor should be responsible for.
Restocking Fee
A 20% restocking fee will be applied to all returns for refund or exchange. Shipping charges are non-refundable. No refunds or exchanges after 20 days. Technical Support
PhatPerformanceParts.com offers limited technical assistance. We cannot offer advice on compatibility of unrelated items or fitment of items not specific to the intended product application. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at PhatPerformanceParts.com . Processing Time
You can expect your order to be processed within approximately 24-48 hours unless stated otherwise on the website item(s) product page, provided the items are in stock and there are no problems with payment verification. PhatPerformanceParts.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays. Please check your email within 24 hours of your order to confirm if we have sent any specific order instructions or notifications that would require your reply. Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the Internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security. Privacy
PhatPerformanceParts.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from PhatPerformanceParts.com are updates to any recent orders and/or returns. Cancel orders
You may request than an order be cancelled provided the order has not already been processed and/or shipped. Simply email sales@phatperformanceparts.com during PhatPerformanceParts.com 's hours of operation to request an order cancellation. In the event that the order has already been processed but not shipped, a cancellation fee will apply of 20% to cover any shipping costs we will have incurred. Shipped orders can not be canceled. Product Listings
PhatPerformanceParts.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinants we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, PhatPerformanceParts.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from PhatPerformanceParts.com are provided as resources to customers looking for additional information and/or professional opinion. PhatPerformanceParts.com does not assume responsibility for the claims and/or representations made on these or any other websites. Product Revisions
PhatPerformanceParts.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, PhatPerformanceParts.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinants which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. PhatPerformanceParts.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, PhatPerformanceParts.com will not be held responsible for product revision changes PhatPerformanceParts.com Purchase Agreement
By placing an order or accepting delivery of any product delivered from PhatPerformanceParts.com ("PhatPerformanceParts.com"), you ("Customer") agree to be bound by the terms and conditions listed here. You and PhatPerformanceParts.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and PhatPerformanceParts.com . Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order or accept delivery of any goods from PhatPerformanceParts.com . Last Update
The Privacy Policy contained herein became officially effective 06-30-09.
Download the Returned Merchandise Authorization (RMA) form
http://www.phatperformanceparts.com/terms.asp
------------------------------
Terms and Conditions
Our return policy is straight forward and fair to all involved. We were once more liberal but have had too many situations where a customer would order the part and install it. Various scenarios would occur there after, either they found they ordered the wrong part# or didn't like it for whatever reason. They then called us to say it was defective when it was not or just say they wanted to exchange it and forget to tell us the part had been installed. We even covered the freight on the replacement part. This left us out of pocket for double the freight (original order plus the replacement)on what was really a single order. Then we would find that the part had been installed or wasn't defective at all which now meant we needed to sell it at a huge discount or not at all. The bottom line is this, we wouldn't be able to continue to offer the discounted prices and free shipping that we do if these needless costs aren't reeled in. All we ask is that you take the time to order the correct part, inspect them once you get it to make sure it arrived safely and the cosmetic finish is up to your satisfaction. That's all there is to it, if it's defective at this point or a manufacturers defect turns up during the install or during the warranty period we'll take care of you 100%. If you install it and find you don't like it for whatever reason, that is not something we can nor should be responsible for.
Restocking Fee
A 20% restocking fee will be applied to all returns for refund or exchange. Shipping charges are non-refundable. No refunds or exchanges after 20 days. Technical Support
PhatPerformanceParts.com offers limited technical assistance. We cannot offer advice on compatibility of unrelated items or fitment of items not specific to the intended product application. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at PhatPerformanceParts.com . Processing Time
You can expect your order to be processed within approximately 24-48 hours unless stated otherwise on the website item(s) product page, provided the items are in stock and there are no problems with payment verification. PhatPerformanceParts.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays. Please check your email within 24 hours of your order to confirm if we have sent any specific order instructions or notifications that would require your reply. Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the Internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security. Privacy
PhatPerformanceParts.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from PhatPerformanceParts.com are updates to any recent orders and/or returns. Cancel orders
You may request than an order be cancelled provided the order has not already been processed and/or shipped. Simply email sales@phatperformanceparts.com during PhatPerformanceParts.com 's hours of operation to request an order cancellation. In the event that the order has already been processed but not shipped, a cancellation fee will apply of 20% to cover any shipping costs we will have incurred. Shipped orders can not be canceled. Product Listings
PhatPerformanceParts.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinants we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, PhatPerformanceParts.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from PhatPerformanceParts.com are provided as resources to customers looking for additional information and/or professional opinion. PhatPerformanceParts.com does not assume responsibility for the claims and/or representations made on these or any other websites. Product Revisions
PhatPerformanceParts.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, PhatPerformanceParts.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinants which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. PhatPerformanceParts.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, PhatPerformanceParts.com will not be held responsible for product revision changes PhatPerformanceParts.com Purchase Agreement
By placing an order or accepting delivery of any product delivered from PhatPerformanceParts.com ("PhatPerformanceParts.com"), you ("Customer") agree to be bound by the terms and conditions listed here. You and PhatPerformanceParts.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and PhatPerformanceParts.com . Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order or accept delivery of any goods from PhatPerformanceParts.com . Last Update
The Privacy Policy contained herein became officially effective 06-30-09.
Download the Returned Merchandise Authorization (RMA) form
Last edited by trackadaptor; Oct 3, 2011 at 02:56 PM.
