So tired of BS service from CC Harley Davidson!!!
Advanced
Joined: Sep 2011
Posts: 64
Likes: 0
From: Lexington, KY
Some dealers seem to take a lot more care with service than do others. If they used the service covers to protect the tins while working on them, you would not have the paint chip. Slapdash service like that would have me looking elsewhere for service.
It is H-D's job to notifiy you of the recall, and you should receive a letter about that soon. I suspect that the recall parts might get scarce after the letters go out and feel lucky to have heard about it ahead of the letters and already have the fix done.
It is H-D's job to notifiy you of the recall, and you should receive a letter about that soon. I suspect that the recall parts might get scarce after the letters go out and feel lucky to have heard about it ahead of the letters and already have the fix done.
Extreme HDF Member
Joined: Dec 2006
Posts: 10,045
Likes: 36
From: ST. Louis
It is about the money, but all I'm saying is there are dealers (mine) that really take extra precautions....like a walk around when you bring it, the use guards for the tins....stuff like that. As for my work, I've had to pay out of pocket for my screw ups....it really makes me try harder to NOT f up!
Cruiser
Joined: Jul 2010
Posts: 116
Likes: 0
From: Chubbuck ID
I'm laying on the. Couch at cchd right now. Front rotor is getting looked at. At the 20k service , 3k miles ago, they didn't notice the rotor was wavy.
I was told they only check pad thickness. Not if the rotor is true or not.
The CS here does suck. This isn't the first time either.
I was much happy with tripps hd in Amarillo.
Oh well, the leather couch is comfy.
I was told they only check pad thickness. Not if the rotor is true or not.
The CS here does suck. This isn't the first time either.
I was much happy with tripps hd in Amarillo.
Oh well, the leather couch is comfy.
Seasoned HDF Member
Joined: Sep 2007
Posts: 9,206
Likes: 372
From: Central Illinois, Between I-80 and I-74
All of this sounds like warranty work, except the damage to the paint that they are paying for. The chrome is debatable but sounds like they are willing to do something (maybe cover all of it).
Doesn't sound to me like a dealer that is after more of your $ than you agree to. I'm assuming you knew the purchase price and the 20k service price.
Doesn't sound to me like a dealer that is after more of your $ than you agree to. I'm assuming you knew the purchase price and the 20k service price.
At the dealer I go to, (not often) when you take the bike in for any kind of service the service writer ask you what you are there for and then goes over the bike looking for any kind of damage, and if they see something they bring it to your attention right away, this takes a couple of extra minutes, but makes a lot of sense IMHO.
Extreme HDF Member
Joined: Jun 2007
Posts: 12,653
Likes: 18
From: Broken Arrow, Oklahoma
I really don't see the issue here except that some mechanic has slippery fingers. Take it and get it fixed and you'll feel better. And since you live near Corpus Christi, wax it more often. Your rust issues are from salt water air.
Road Captain
Joined: Oct 2006
Posts: 658
Likes: 23
From: South Florida
The way I read Gmcretz post, the dealer didn't own up to it. The mechanic should have admitted chipping his fender, told the service dept, then told Gmcretz. He noticed the chip when he went to check the rotor. What if he hadn't noticed the chip until he got home? Another sloppy mechanic or shop person not owning up to his or her mistake, hoping the customer doesn't notice. Walk out onto the showroom floor and f***up a fender on one of the dealer's shiny new CVO's and see what happens. There is absolutely no difference. To those of you telling him it's no big deal, and to quite whining, I hope all of your trips to the dealer are filled with sunshine.
DJK
Last edited by djkolp; Nov 11, 2011 at 05:41 PM.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Southpaw Super Glide: A Left-Hand-Drive 1979 Harley FXE Built to Fit the Rider
Verdad Gallardo
Extreme HDF Member
Joined: Jun 2011
Posts: 10,216
Likes: 224
From: Glendale AZ
Another perfect example of why I do everything I can to avoid taking my bike to a dealer. I don't care if they own up to a GD tech chipping the paint, whata they got chimpanzees working back there. These are Harley Davidson motorcycles and they aint cheep so take care of the damn thing while it's in your care.....wheww ok....I feel better. Seriously tho, I'm having a tough time deciding if I even want to take it in for the switch replacement...I honestly would prefer to do it myself. People think I'm mental when I tell them I really don't want to take my bike into a dealership, then I read this and think...humm what's my problem they'll take care of it....yeah right. Owning up to it or not it really is BS.
Cruiser
Joined: Sep 2009
Posts: 144
Likes: 1
From: Mission, TX
I'm always amazed at the people that post on here" stop whining" or "get over it" like you should be happy that the dealer is finally doing what's right--after you force them to own up to their screw ups.
I work hard for my money, paid big dollars for their product and expect due consideration when I go into their dealership. Because they hired someone who does a shitty job, screws up or makes me go fix what they broke on my time really pisses me off.
Don't tell me "to get over it" or "stop whining".
I work hard for my money, paid big dollars for their product and expect due consideration when I go into their dealership. Because they hired someone who does a shitty job, screws up or makes me go fix what they broke on my time really pisses me off.
Don't tell me "to get over it" or "stop whining".