Direct Harley Parts
Outstanding HDF Member
Joined: Jul 2010
Posts: 2,727
Likes: 6
Hello Paul.
I am not sure when you called us. I apologize that you did not hear from us. I have 2 customers asking for the HSA470 sony adapter kit earlier in the week I left a voice mail with, you might be one of them.
We finally got all squared away with Hawg Wired so we are good to go now.
We used to get them from Custom Chrome, but not every part was available so we had to go direct. We got set up this week.
Let me know if you still need the part or not, there is no doubt in my mind that we cant give you the best deal on it.
Thank you
-Dan
I am not sure when you called us. I apologize that you did not hear from us. I have 2 customers asking for the HSA470 sony adapter kit earlier in the week I left a voice mail with, you might be one of them.
We finally got all squared away with Hawg Wired so we are good to go now.
We used to get them from Custom Chrome, but not every part was available so we had to go direct. We got set up this week.
Let me know if you still need the part or not, there is no doubt in my mind that we cant give you the best deal on it.
Thank you
-Dan
I don't see Hawg Wired adapter kits listed on your web site, do the have the HUA470 universal kits?
Advanced
Joined: Sep 2011
Posts: 95
Likes: 1
From: Avon
Do you have a phone? Call them.
Ultimate HDF Member
Joined: Jan 2008
Posts: 6,532
Likes: 132
From: SoCal
You don't get it. If I can't trust them to get back to me via e-mail, I am sure as hell not going to give them my credit card information and then hope the parts that I want to buy are not back ordered all the while he has already been paid. I can get these parts anywhere. If a company gives out their e-mail address as a point of contact they sure better use it or don't give it out! I give companies a test run or 2 BEFORE giving them my money now. DHP is failing the test on how they handle their customer service in my book.
Road Warrior
Joined: Oct 2009
Posts: 1,317
Likes: 16
From: Texas
Ive tried corresponding with them on several occasions and it took week or longer before I heard anything back from them. From the context of their reply, I would guess that they are not too computer savvy in checking and responding to emails. They may be more a hands on phone communication type company. Which isn't bad, but I bet it would behoove them to hire someone to handle the internet sales and correspondence for them.
I may end up giving them a shot at gaining my business for a jagg oil cooler if I cold get some info and questions answered.
For me and my work schedule its not always easy for me to make phone calls from my location and much easier for email communication.
I may end up giving them a shot at gaining my business for a jagg oil cooler if I cold get some info and questions answered.
For me and my work schedule its not always easy for me to make phone calls from my location and much easier for email communication.
Road Master
Joined: Mar 2011
Posts: 938
Likes: 22
I just ordered PYO MBB, V&H Power Duals and a Klockwerks windshield from them yesterday. Cheapest price around by far and all items in stock.
Very tough to get through on the phone, took 2 days. Emails were a waste of time as they have not been answered.
I finally got through today to ask again about emailing me my invoice and shipping info. They sent the invoice but no shipping info. Emailed again and have been trying to get through on phone with no luck. The 1 800 number is no good to me in Canada so every call is long distance so the answering machine is a little frustrating.
Very tough to get through on the phone, took 2 days. Emails were a waste of time as they have not been answered.
I finally got through today to ask again about emailing me my invoice and shipping info. They sent the invoice but no shipping info. Emailed again and have been trying to get through on phone with no luck. The 1 800 number is no good to me in Canada so every call is long distance so the answering machine is a little frustrating.
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Tourer
Joined: Dec 2007
Posts: 281
Likes: 0
From: FL
I just ordered PYO MBB, V&H Power Duals and a Klockwerks windshield from them yesterday. Cheapest price around by far and all items in stock.
Very tough to get through on the phone, took 2 days. Emails were a waste of time as they have not been answered.
I finally got through today to ask again about emailing me my invoice and shipping info. They sent the invoice but no shipping info. Emailed again and have been trying to get through on phone with no luck. The 1 800 number is no good to me in Canada so every call is long distance so the answering machine is a little frustrating.
Very tough to get through on the phone, took 2 days. Emails were a waste of time as they have not been answered.
I finally got through today to ask again about emailing me my invoice and shipping info. They sent the invoice but no shipping info. Emailed again and have been trying to get through on phone with no luck. The 1 800 number is no good to me in Canada so every call is long distance so the answering machine is a little frustrating.
No tracking #, no returned calls/emails, they lie and tell you it shipped when it didn't, tell you they will send tracking # and they don't, wrong tracking #, sent to wrong address etc.
And yes this all happened to me on 1 order.
It all comes down to customer service which they lack severely.
Wish I would of Googled them prior to ordering.. Grrrr
Live and learn