Performance Machine is a joke!
Road Warrior
Joined: Oct 2010
Posts: 1,597
Likes: 1
From: Frederick, CO
it is the chrome cover over the gascap on the dash of touring models
Tourer
Joined: Aug 2011
Posts: 334
Likes: 0
From: houston
Its funny how people try to find the cheapest price on a certain manufacturers part and then get bent out of shape when they cant get the help they want from the manufacturer. You chose to be cheap, thats what happens. Spend the money with them and reserve your right to b#tch at them. I have a good $6000 in PM & RSD parts on my SG and its all top notch stuff and their customer service has always treated me right.
Road Warrior
Joined: Dec 2010
Posts: 1,699
Likes: 8
From: New Jersey
EXACTLY!!! I've emailed and called and left vm's at yaffe for over a week finally gets back to me and says he cant sell me an amp bracket or cables if i dont buy the amp from him at double the cost. SMH
Road Warrior
Joined: Jun 2009
Posts: 1,909
Likes: 4
From: Kalifornia
Its funny how people try to find the cheapest price on a certain manufacturers part and then get bent out of shape when they cant get the help they want from the manufacturer. You chose to be cheap, thats what happens. Spend the money with them and reserve your right to b#tch at them. I have a good $6000 in PM & RSD parts on my SG and its all top notch stuff and their customer service has always treated me right.
Road Captain
Joined: Jun 2010
Posts: 734
Likes: 3
From: NE Ohio
Did you guys not read through all of the posts? It doesn't matter if the OP paid a dollar or a thousand dollars for the part. If it doesn't fit properly, it's worthless. PM admitted that it was a machining problem. They should make it right regardless of where the part was purchased. But it's not like the OP found this part lying in a dumpster - he bought a BRAND NEW part from another forum member.
Road Warrior
Joined: Jun 2008
Posts: 1,602
Likes: 3
From: Southeastern Michigan
To tell you the truth I'm surprised PM even worked at all with the OP. Most manufacturer's require a receipt to authenticate. China is very skilled at replicating things, right down to logos and details. Only thing is - they don't usually have the quality control and often use substandard materials and practices.
I have several PM parts bought from a reputable retailer, and am always impressed with their quality.
For the poster that said their pockets must be too full to work with them. Most likely it would be the opposite. Too empty. Wasn't too long ago manufacturers would refund if you just changed your mind. Times are tough.
I have several PM parts bought from a reputable retailer, and am always impressed with their quality.
For the poster that said their pockets must be too full to work with them. Most likely it would be the opposite. Too empty. Wasn't too long ago manufacturers would refund if you just changed your mind. Times are tough.
I pulled a post down because it's not worth the aggravation, and I refuse to be baited into an argument.
My issue was not with the dealer, who was bending over backwards to try and help, right up to the point when I asked them not to bother.
My issue was not with the sales rep at PM, who authorized an exchange of a part that didn't work for my application. He was trying very hard to help, too.
My issue was not with the quality of the parts, they were first rate, as usual.
My only issue was with the bean counters who disallowed an exchange a week after it had been approved for reasons that changed several times. Meanwhile, based on the agreement between the sales rep and the dealer that the part would be exchanged, I ordered several hundred dollars in additional parts. Had the sales rep initially told me and my dealer that PM could not exchange the part, I would have returned it to the dealer where it was purchased. In fact, that is exactly what I was fixing to do when the conversation began with PM. I wasn't expecting anything, other than to return the part. Even after all this happened, the dealer offered to take it back, but I figured out a way to make it work. Whether I paid 800 dollars or 1100 dollars for the part is immaterial to the discussion, although that's the one thing the follow up posts seemed to focus on.
As far as I'm concerned, the whole thing is over and done with. I regret making the post in anger, which I did, and so perhaps I was unclear what the issue was. At any rate, it's over and done with, I've learned that just because a company says they will help you doesn't mean they will, until they actually do.
My issue was not with the dealer, who was bending over backwards to try and help, right up to the point when I asked them not to bother.
My issue was not with the sales rep at PM, who authorized an exchange of a part that didn't work for my application. He was trying very hard to help, too.
My issue was not with the quality of the parts, they were first rate, as usual.
My only issue was with the bean counters who disallowed an exchange a week after it had been approved for reasons that changed several times. Meanwhile, based on the agreement between the sales rep and the dealer that the part would be exchanged, I ordered several hundred dollars in additional parts. Had the sales rep initially told me and my dealer that PM could not exchange the part, I would have returned it to the dealer where it was purchased. In fact, that is exactly what I was fixing to do when the conversation began with PM. I wasn't expecting anything, other than to return the part. Even after all this happened, the dealer offered to take it back, but I figured out a way to make it work. Whether I paid 800 dollars or 1100 dollars for the part is immaterial to the discussion, although that's the one thing the follow up posts seemed to focus on.
As far as I'm concerned, the whole thing is over and done with. I regret making the post in anger, which I did, and so perhaps I was unclear what the issue was. At any rate, it's over and done with, I've learned that just because a company says they will help you doesn't mean they will, until they actually do.
Last edited by Mike; Oct 17, 2012 at 10:02 AM.
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Outstanding HDF Member
Joined: Nov 2008
Posts: 2,034
Likes: 127
Customer service should be the main reason employees (and the boss) come to work, every day.
Employers don't pay the salaries of employees, customers do.
For someone to say that they have not attended to your problem because they have been busy is short for "Other people are more important than you".
There are no valid excuses for not handling problems like the original poster described. I say put some distance between yourself and these *** hats and find a company that embraces customer service...and shows it. You are entitled to a square deal from any company that hangs their shingle out for business. They had the opportunity to handle your problem in a judicious manner and they blew it. Not once, but several times.
They invite you to do business with them, if they fail to be attentive to your needs then walk away. If they burned you, they have burned others.
Employers don't pay the salaries of employees, customers do.
For someone to say that they have not attended to your problem because they have been busy is short for "Other people are more important than you".
There are no valid excuses for not handling problems like the original poster described. I say put some distance between yourself and these *** hats and find a company that embraces customer service...and shows it. You are entitled to a square deal from any company that hangs their shingle out for business. They had the opportunity to handle your problem in a judicious manner and they blew it. Not once, but several times.
They invite you to do business with them, if they fail to be attentive to your needs then walk away. If they burned you, they have burned others.
Road Warrior
Joined: Jun 2009
Posts: 1,909
Likes: 4
From: Kalifornia
My apologies to you and jamminjimmi (I'm assuming he too was responding to the deleted post).