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FuelMoto must be busy!

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Old May 2, 2012 | 10:16 PM
  #1  
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Default FuelMoto must be busy!

As of today, I have sent two emails and made 3 phone calls and have
yet to hear or talk to someone at FuelMoto! Must really be busy or shorthanded.
I know at times businesses are busy, but to be left on hold for over 15 minutes twice and 10 the third time is not good business to me. The receptionst could have taken my name and number or at least let me know it was going to be a while. Guess I will wait on an email, cause I got better things to do that wait on the phone.



Joe
 
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Old May 2, 2012 | 10:27 PM
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That is strange. Those guys were rock stars for me with regards to customer service and doing it right.

Hang in there and good luck.
 
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Old May 2, 2012 | 10:36 PM
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Try calling first thing in the morning. I got right through with no waiting.
 
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Old May 2, 2012 | 10:38 PM
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They are slammed. As was mentioned, either call 1st thing in am, or send an email. If you do call, ask to leave a message.
 
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Old May 2, 2012 | 10:44 PM
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They are probably busy answering questions and taking orders. You shouldn't take this experience as a negative, because I have yet to hear a valid complaint for FuelMoto. Everytime I have ordered from them/called/emailed them, they have been top notch (which is probably why they are so busy all the time.)
 
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Old May 2, 2012 | 10:53 PM
  #6  
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The website says they are experiencing email issues. I talked with Jamie twice yesterday to order a power vision so keep trying.
 
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Old May 2, 2012 | 11:03 PM
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Was there around 3:00 PM today and they were busy. I waited a little bit to talk to someone and finally Brian came out to talk to me. I spent probably a 1/2 hr with him so maybe I was the cause! Great people to deal with. They are slammed as I ordered the stainless head pipes and they are 5-6 weeks out for delivery. Give them the benefit of the doubt and I'm sure you won't be disappointed.
 
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Old May 2, 2012 | 11:09 PM
  #8  
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Originally Posted by Rickl
Was there around 3:00 PM today and they were busy. I waited a little bit to talk to someone and finally Brian came out to talk to me. I spent probably a 1/2 hr with him so maybe I was the cause! Great people to deal with. They are slammed as I ordered the stainless head pipes and they are 5-6 weeks out for delivery. Give them the benefit of the doubt and I'm sure you won't be disappointed.
Did you get the ceramic coating on yours?
 
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Old May 2, 2012 | 11:31 PM
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No just the stainless steel @ $479 I am more interested in getting rid of the heat and call me strange, just a slightly better rumble. I don't want a loud exhaust. I don't need the neighbors complaining nor do I want the drone while driving down the highway. But yet I need it to sound different then my Goldwing, which it does right now.
 

Last edited by Rickl; May 2, 2012 at 11:35 PM.
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Old May 3, 2012 | 01:21 AM
  #10  
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I called monday and got through right away. I am supposed to receive my slip on's, power vision, and air cleaner tomorrow with stainless steel head pipe in a few weeks. Keep trying!
 
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